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Reviews of CASTLE at Moloka'i Shores

3 out of 5
CASTLE at Moloka'i Shores
109 Ala Malama St, Building D, Unit A, Kaunakakai, HI

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 149 reviews" "
Rating 8 - Good. 51 out of 149 reviews" "
Rating 6 - Okay. 29 out of 149 reviews" "
Rating 4 - Poor. 25 out of 149 reviews" "
Rating 2 - Terrible. 11 out of 149 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Business traveler
Liked: Amenities
I liked how I was contacted prior to checking in about the cleaning fees. Also liked the checking in process. Because of work and my short stay I couldn’t enjoy the property but I remembered from previous stay. Would love the ability to have a later check out at 11 instead of 10
Stayed 1 night in Mar 2024

2/10 Terrible

Elaine

Traveled with group
Average property and amenities.
Stayed 1 night in Mar 2024
Response from Castle Reservations on Mar 12, 2024
Aloha Elaine!Mahalo for taking the time to write to us regarding your recent stay with Castle at Molokai Shores! As we are always looking for ways to improve our current service level, we kindly ask if you could elaborate on any area you feel where we could have done better and we will share your comments with the respective department heads! Thank you again for taking the time to send in your review of your recent stay and we hope to have the opportunity to serve you avail in the near future!

8/10 Good

Nola

Traveled with family
Stayed 2 nights in Oct 2023

10/10 Excellent

Bill, Glenpool

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Please don;'t look at Molokai like some tourist trap. Pristine beaches.....no people. You can fish snorkel, chill out and hang with the locals. Don't be in a hurry. Don't gripe about the wild chickens...they were brought by sailors centuries ago and they BELONG there. You are visiting. If you are just willing to listen to and respect the locals you will truly know the meaning of aloha spirit and ohana. If you want to party like some frat boys choose another island. Molokai Shores was life changing.,,, Beautiful sunrises and sunsets. Relaxation. But, not for those who want to party like rock stars.
Stayed 11 nights in Sep 2023

4/10 Poor

LeoLiza

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like the room selected because it was dirty , filty and dead bugs on the pillow we saw , sorry to say , might not book there again .....
Stayed 2 nights in Jun 2023

8/10 Good

Jessica

Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Amenities
Everything. .. however old, outdated and furniture dirty
Stayed 2 nights in Jan 2021

8/10 Good

Jacqueline

Molokai Hospitality
Molokai Shores is a gorgeous property and the hospitality of the management is next level. The only thing to note is that the room you receive is not necessarily the room you get - my room was pretty disappointing as the unit was really old and hadn't been maintained well. However, the kindness of Shannon and Charmaine at Castle Molokai Shores more than made up for it. I highly recommend a stay here.
Stayed 4 nights in Jul 2020

6/10 Okay

traveler, Honolulu

Traveled with family and small children
Disliked: Cleanliness, amenities
Needs some serious updates. Dishwasher was broken and extra amenities were nonexistent. Pullout bed was not an option even thought it was noted on reservation.
Stayed 9 nights in Jul 2020
Response from Castle Resorts Hawaii on Aug 3, 2020
Aloha, We would like to thank you for comments. I have addressed these issues with the owner. My sincere apologies and hope you'll return for another visit. Thank you again.

8/10 Good

P. G.

Liked: Cleanliness
Close to town
Easy location to town. Clean property. Bed was terribly uncomfortable. Dated but comfortable.

10/10 Excellent

DarleneKidd, Darby Montana

Traveled with family
Liked: Amenities
I felt the condo we were in needed a little updating 119 but my son was in 220 and it was very nice.
Stayed 3 nights in Mar 2020

8/10 Good

Annetta M.

Liked: Cleanliness
Very nice property in a great location
We enjoyed the oceanfront location. The property included nice indoor and outdoor living areas as well a beautiful grounds and swimming pool. We did not enjoy the checkin process as the office was closed early with no representative to be found for two days. Thankfully our taxi driver ($40) had some ideas to find the keys. We did not have access to the pool or laundry area during this time.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
We arrived late and they had a staff on duty to make sure we found apt. and give us the keys. She was informative on places to go eat as most things were closed. A good location and able to explore both directions. The grounds were very well kept. They indicated areas to smoke in which was helpful. I would stay again.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely location, laundry on site nice facilities. Check in at town has very restrictive hours 3-4 and they didn’t give me the required parking permit and no communication before arrival. This is a condo rent so what you get can vary widely I suspect, I was lucky with my appartment.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Getting a little worn out. Great view of the other islands.
Stayed 1 night in Jan 2020

6/10 Okay

Dennis

Liked: Staff & service, property conditions & facilities
Nice and simple, clean & convenient
room was in a quiet, yet convenient location with respect to the facilities, i.e. laundry room and office.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Location was perfect...pool was nice..beach was small but fun for the kids..the water was smooth and watched a lot of people paddle board..saw some whales out in the distance
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Yoshio

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good experience
It was pleasant vidit snd stay.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
There is no AC, creepy crawling things. Nothing to do there except a small pool, and a laundromat.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
The property is clean and the views unbelievable. I will be there next year and every year after to visit.
Stayed 3 nights in Oct 2019

10/10 Excellent

Andre t.

Liked: Cleanliness
Good
Good.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again
Once again, we booked Castle Shore for our business trip because it's just a wonderful place to be. We like the friendly service and the price of the booking is just right for our budget
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
BUYER BEWARE!! The property wanted to charge me over $130 for a cleaning fee for a 2 day stay. That equates to over the 30% of my entire trip cost - including airfare.
Stayed 2 nights in Jun 2019

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute Memorial Weekend Stay
Very happy that I could book my workers last minute to this hotel. Especially on Memorial Weekend. Love the staff and cleanliness of the place. This is the second time I booked this place for my workers to stay. Plan on booking this place again for our next business trip. .
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Mar 2019

4/10 Poor

Kyle

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The grounds and view from the third floor are fine. That's where it ends. Luckily we don't spend a lot of time in the units because we are out and about. Where to begin. The fan didn't work - note, there's no air conditioning. The lanai slider lock didn't work, so when we first got there on a hot day after hauling all our luggage up three stories (there are no elevators), with two elderly parents, we couldn't get any air into the unit. After a calling and waiting, when the facilities repairman got there, he had to jimmy the slider lock open with a screwdriver. They said they'd repair it - over and over again - but never did. Which led to us not closing it when we were there or gone. We accidentally closed it on the last night with all three of us on the lanai and had to call several numbers before finally the facilities repairman came late that night to rescue us off the lanai on a cool windy evening. About half the light bulbs we're out. there were no plastic cups to drink from and only three very small glass cups. The very small coffee maker was right out of motel. They don't supply but the bare minimum of old silverware and/or lack just about anything else you might need. There's no beach towels, chairs, ice chest or umbrella. The couch was old and worn out. The TV - it was an old video monitor made into a TV and offered visuals right out of the 1960's. I could go on and on, but really the best advice is don't go here if you want anything resembling a livable unit.
Stayed 7 nights in Feb 2019
Response from charmaine on Apr 3, 2019
We thank you for your review and have shared these concerns with our staff. Our sincere apologies and thank you again for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Our unit needs some upgrading bad screen door and front door hard to close
Stayed 7 nights in Feb 2019

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
Great location and grounds. Kitchen utensils and dishes etc could use an update. Condo was nice and clean. Enjoyed our stay.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It should be noted the units are not air conditioned. Very hot in the afternoon but it cooled down nicely in the evening. A $125/cleaning fee is pretty steep when you are told to empty trash and strip the beds. Check out is a bit early, 10:00.
Stayed 4 nights in Nov 2018
Response from charmaine on Nov 28, 2018
Thank you for your response. We will share your concerns with the rest of our team. aloha

6/10 Okay

Verified traveler

Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018

8/10 Good

Adrienne, Makawao Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accomodations. Raised on Molokai, family visit. Enjoyed the time there.
Stayed 2 nights in Aug 2018
Response from charmaine on Aug 14, 2018
Thank you Adrienne. Hope to see you again. aloha

10/10 Excellent

David

Liked: Cleanliness, room comfort
perfect getaway
We had a wonderful two weeks stay here. The grounds are immaculate, the pool perfect and right on the ocean with a little beach. Be prepared though that when the ad says basic amenities and self-catering it really does mean that. For example 2 toiletry samples, 4 towels were supplied for the whole two weeks, 2 knives for a family of four. However, when we went to the office in town to get more supplies they were very helpful and there the next morning. It's just remembering to do this. The apartment was very clean but needing some repair, structurally and to the furniture. Overall though one overlooks these little things, there's a great store, supermarket in town for anything you need, just enjoy the peace and quiet and beautiful surroundings.
Stayed 14 nights in Jul 2018
Response from charmaine on Aug 14, 2018
Aloha, Thank you for your comments. We enjoyed having you here on island. We will share your concerns with our owners and staff. aloha

4/10 Poor

Lace, HI

Disliked: Property conditions & facilities, room comfort
Wouldn’t recommend staying here
When you check in, you need to go to an off site property. The staff there is friendly and nice thou. The room wasn’t what I expected at all!!! The view was great but that’s about it. The bed made a noise with every move you made even the ceiling fan in the room made a constant noise. I only stayed for one night but I’m glad that was the case, spending another night here would not make me happy at all!!
Stayed 1 night in Jun 2018
Response from charmaine on Aug 14, 2018
Aloha Lace, Thank you for sharing your concerns. We sincerely apologize for any inconvenience you encounter. We will share your concerns with our owners and staff. Aloha

8/10 Good

Annette

Disliked: Cleanliness
it was fine.
Stayed 2 nights in May 2018

10/10 Excellent

James

Liked: Room comfort
Disliked: Property conditions & facilities
A Bit of Paradise
What a great place to just relax in beauty and warm weather. Grounds we beautifully maintained. Condo needed some updating, but was clean enough. Residents/renters of condos were very friendly and respectful of quiet hours. We will return.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited options on Molokai. Cleaning fee extra!
There are not too many options on Molokai, so expectations weren't too high. This property was clean and comfortable. There are a mix of vacation rentals and full time residences at Molokai Shores. We were surprised by the additional one hundred-thirty dollar cleaning fee that charged at check-in (not covered in Expedia fees). ALSO NOTE: Check in NOT on the property. It's in an office located in the small town about a mile from the actual property. Finding the office was a little tricky and they close promptly at 4PM.
Stayed 1 night in Apr 2018
Response from charmaine on Apr 23, 2018
Thank you for your reviews and your sharing of where our office is located. We will be sure to advise our partners. aloha.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Go to Molokai - but don't go here!
First, this is not a hotel, and should not be on hotels.com. (It's private condos rented as hotel rooms.) There's only one hour per day of on-site staff. Second, when we pulled out the sofa-bed, the sheets were dirty and crawling with lice.
Response from charmaine augustiro on Apr 16, 2018
Thank you for your review. Just for information purposes, office on site is not Castle Resorts. Our office is located right in the main town of Kaunakakai. Our office hours are published Monday thru Friday 8:00a-4:00p and on weekends Sat-Sun 8:00a - 1:00p. We apologize if this was not communicated to you. I have shared your concerns with our staff and again Mahalo for your review.

2/10 Terrible

travis, honolulu

Disliked: Cleanliness, staff & service, room comfort
Unexpected fee $130 If I know this I'm not stay
Unexpected fee to expensive for that unit And so dirty
Stayed 2 nights in Mar 2018

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
One word....cockroaches
Look, I am not going to mince words. I have pretty simple standards for a room, and when I saw the first 6-legged "friend" in the bathroom, I thought, "OK...this is bad, but it can happen." However, when I saw the second one in the kitchen, it was too much. The roach scurried behind the stove. That was it. As there's limited options in Molokai, we ended up staying the night. I woke up at 4:30AM, planned our escape and left immediately. We are still hoping to get a refund. As this place is a condo, there's no staff if you arrive in the evening and we never spoke to anyone on the grounds by the time we left.
Stayed 2 nights in Mar 2018

2/10 Terrible

Tara Kimiko, honolulu, us

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
Hotel room is old with very uncomfortable furniture: beds couch and outdoor chairs made my back and neck hurt. Carpet was old and pulled up in places. Roaches roamed our second floor room at night. Neigbhors smoked and it filled our room, as no AC so windows need to stay open! Locals tresspass on property to steal roosters from lawn outside tying them up and taking them for illegal rooster fights. Police and manager were told and let them go. It was a sad sight. Only good was that manager of rental was accomodating and very nice! It was not like the posted photos I have seen when choosing my room. Experience was worst then good sadly to say I would not go back!
Stayed 2 nights in Mar 2018

8/10 Good

Oliver, Honolulu

Great place to relax for a few days
The whole complex is a little run down but nothing to complain. Pool is refreshing, hotel is right at the beach but the sand in the water feels more like a swamp then sand, you can still go in the water. No shop or restaurant on site. Rooms are clean.
Stayed 4 nights in Feb 2018
Response from charmaine on Mar 20, 2018
Aloha and Thank you for your response. We will share your comments with our staff and owners. We appreciate you taking the time and hope to see you in the near future. aloha

8/10 Good

Ron, Huntington Bch, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and Grounds
We had a great time on Molokai but didn't spend much time at the resort. Our room was acceptable with a nice lanai and view. We stayed in one of the one-bedroom condos. The property is quiet and is a mixture of visitors and owners. The property and the units are well maintained but a little bit dated. It gave us the feeling of this is what is it like to live on Molokai. We would stay there again.
Stayed 2 nights in Feb 2018
Response from charmaine on Mar 20, 2018
Thank you for your response. We do hope to see you in the near future. Aloha

8/10 Good

ami, maui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great stay except someone hit my rental car in parking lot. Lot is small so be care where you park.
Stayed 3 nights in Jan 2018
Response from leimomi on Jan 22, 2018
Aloha and thank you for your response. I will share this information with the association and appreciate your comments.

8/10 Good

Lynn, Washington

Liked: Cleanliness, property conditions & facilities
Beautiful view
This is an older hotel but is well kept.and has a beautiful beach view. The bed was quite worn down. There was complimentary body wash and shampoo but not one bar of soap.??
Stayed 3 nights in Dec 2017
Response from Leimomi on Jan 22, 2018
Aloha, Thank you for your comment and enjoyed having you as our guest.

10/10 Excellent

Laura, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
very nice and relaxing and able to save money cooking
Stayed 7 nights in Oct 2017