Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
94% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Zeer oud

Posted Jul 31, 2015
Een hotel om nooit meer te vergeten. Zo een oude bende heb ik voor een hotel nog nooit gezien.
2 out of 5
Recommended
for Personal Event
by A verified traveler

Location ok

Posted May 28, 2015 on Hotels
Good:location Bad:staff don't care:2/3 lamps didn't work. I said those 2 lamps are broken,answer was yes they are. Also toilet wasn't working properly. And problems with tv.
3 out of 5
Recommended
for Couples
by A verified traveler

Cheap price and good value for the money

Posted May 26, 2015 on Hotels
It was all in all good to atay at the hotell. Nice breakfast and nice staff
2 out of 5
Recommended
for Personal Event
by CHINGYU from taiwan

acceptable choice

Posted Mar 25, 2015 on Hotels
not very clean, bugs everywhere that you need a net just like other area in Africa. roaches might show on the table while you eat the breakfast. the only reason I stay might be the cheap price.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Charming, centrally located

Posted Dec 29, 2014
Cons: Whilst in Kenya, one should have Kenyan coffee at breakfast and not Nescafe.
Location: Ft. Jesus, Old Town, CBD, Moi Avenue, Mama Ngina Drive
Very happy with my experience. Stayed for 10 days. Good service - daily cleaning. Functioning A/C - very important for this climate. Fridge - able to keep cold water on hand. Staff helpful w/o being all up in your business. Breakfast pretty good - especially the pancakes. Real coffee vs. instant would be a nice touch. Cyber cafe and mPesa agent in lobby - very convenient! Easy to get cab or tuk-tuk out front. Terrace very peaceful and lovely in the evening. WiFi sort of works in rooms and definitely works on the terrace. Park yourself under a modem with a cup of cappuccino and click away.
3 out of 5
Recommended
for Families
by Roy from Austmarka

Hotellopphold i Mombasa Old Town.

Posted Dec 25, 2014 on Hotels
Hyggelig betjening og en helt grei frokost. Hotellet fremstår som gammelt, men hyggelig.
3 out of 5
Recommended
for Everyone
by A verified traveler

Einfaches und günstiges Hotel

Posted Aug 21, 2014
Das Hotel ist einfach ausgestattet, aber sauber. Das Bad ist alt und zweckmäßig, aber sauber. Warmwasser muss man per Boiler vorher erwärmen. Klimaanlage und Mückennetz waren vorhanden und funktionstüchtig. Das Hotel hat eine nette Dachterrasse. Das Personal ist sehr nett und hilfsbereit. Die Lage des Hotels ist in unmittelbarer Nähe der meisten Sehenswürdigkeiten. Auch der Supermarkt ist nicht weit.
1 out of 5
Recommended
by AMJZA from South Africa

Pay cheap, get cheap

Posted May 6, 2014 on Hotels
No one I know will stay there. It should not be advertised.
3 out of 5
Recommended
for Couples
by Patrick from Rwanda

Convenient Location but very basic

Posted Apr 23, 2014 on Hotels
The New Palm Hotel has a very convenient location to the main historic sites in Old Town Mombasa (Ft. Jesus, etc). The service was generally good. However, it has very basic amenities and a few issues to note. 1. The toilet was not functioning but we were only there for one night; 2. There were bugs and we noted the man spraying the snack counter area with pesticide; 3. The A/C was not strong enough to keep us cool at night.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient in location in Mombasa

Posted Apr 10, 2014
Pros: Staff were good.
Cons: General condition and food.
Location: Fort Jesus, Tarboush Resturant, Old Town tours
Location is good. The mosquito net was the wrong size for the bed, but when we asked for a larger one they changed it very quickly. Food was ok, but nothing to write home about. But the safe were helpful and welcoming at all times.