Ratings based on 30 Verified Reviews

3.4 out of 5
73% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from KE

OK for business, OK if in transit, no good for a h

Posted Nov 24, 2016
Pros: Good shower, on the island, convienient for business
Cons: Rooms are very jaded, TV channels very limited and poor picture quality.
Location: Business, Fot Jesus, staying over to reach the airport, so as to avoid traffic / ferry problems from south coast
Very noisy road adjacent to bar and restaurant. Breakfast, very poor quality, greasy fried foods. Bar smells of cigarette smoke. Internet very slow. Bed very hard. Shower was good though.
2 out of 5
by A verified traveler

Noise pollution .

Posted Sep 1, 2016
Pros: Staff were helpful and friendly.
Cons: New sheets and towels and refurbishment. Checking out system was appalling. We were stopped from leaving even though we had paid. This needs changing.
Location: Go out to the coast. It is beautiful. Visit the Old town and the fort.
Hotel was in town. Mombassa is very noisy and hot. It's impossible to sit in the restaurant which is adjacent to the main street and hear what people are saying. The hotel is built like a blast from the past but it needs refurbishing. It is such a shame. The noise pollution spoils the hotel setting.
3 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Clean and air comditioned

Posted Dec 19, 2015
Pros: Air conditioned!!!
Cons: It is fine
Location: Very well situated lots of cafes and nightclubs
The hotel is located in central Mombasa. It is well run and organized, not fancy but safe and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2013
2 out of 5
by Ruth from melbourne, australia

Disappointed

Posted Sep 29, 2013
Pros: Central position
Cons: Room
Location: Good
The hotel is not maintained to the standard it was suggested. This is the second time I have had to rewrite it.
4 out of 5
Recommended
for Everyone
by Bob from Dubai

Good hotel in the centre of town

Posted Aug 15, 2013
Pros: Convenient location with good sized bedrooms and helpful staff. Traditional food available in the restaurant.
Cons: The wifi (strong signal) in the lobby area could be free.
Location: Ideal for staying in central Mombasa for shopping and tourist sites such as Fort Jesus
Very convenient hotel that is the best option if you want to stay in the middle of town. A reliable restaurant with local food. Roomy and clean rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Aug 10, 2013
Pros: The terrace in front of the hotel is very nice.
Cons: tairs near my room were wet because of leakage
Location: centrally located in Mombasa
Royal castle hotel is one of the better hotels in Mombasa town and quite affordable and centrally located. Staff are friendly and helpful. The open air terrace in front of the hotel is pleasant to relax. I had some difficulties with internet access in my room, but was given another room later where it worked.
1 out of 5
by Ina from Germany

The desaster Hotel

Posted Jul 23, 2013
Pros: The people were friendly.
Cons: Everything!!!!
Location: Near to an ATM and in the heart of Mombasa City. So crowded!
If it wouldn't be because of the friendly staff, I would say that this is the worst hotel ever!! The hotel looks like a ruin, in a very bad shape. The room was noisy, smelly, dirty and very uncomfortable. The breakfast was a desaster as well. The staff is friendly but completely unorganized. Fortunately I've only spent one night in this desaster.
4 out of 5
Recommended
for Everyone
by Robert from Dubai - United Arab Emirates

Central location.

Posted Jul 5, 2013
Pros: Central location. Good food.
Location: Downtown
Good central location with secure parking. Unique in Mombasa. Good traditional African food.
2 out of 5
Recommended
for Everyone
by Paul from Sydney

OK if your expectations are low

Posted Jan 14, 2013
Pros: Location
Cons: Staff attitude
Location: Close to city sights
Staff were not all versed in good customer service. Saying that some were better then others. Place has seen better days - mattress was foam so got very hot. Location is good as your in the middle of the city, and its easy to get in and out of. It was rated in rough guide as one of the best hotels in the city - so the others must be pretty terrible. But ok for 1 or 2 nights