Ratings based on 89 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from UK
Much better visit than last time!Posted Sep 23, 2017
I think the room you get definitely impacts the success of your stay at this hotel. Even though the rooms are somewhat tired and in desperate need of renovating, the room at the back of the hotel was just what I needed after my exhaustive journey and for the conference calls I needed to make. The staff were lovely as always, and the food was great! If only the hotel was renovated and the lift fixed, it would be getting a complete 5 from me!!
LovelyPosted Mar 22, 2017 on Hotels
by A verified traveler from KE
OK for business, OK if in transit, no good for a hPosted Nov 24, 2016
Pros: Good shower, on the island, convienient for business
Cons: Rooms are very jaded, TV channels very limited and poor picture quality.
Location: Business, Fot Jesus, staying over to reach the airport, so as to avoid traffic / ferry problems from south coast
Very noisy road adjacent to bar and restaurant. Breakfast, very poor quality, greasy fried foods. Bar smells of cigarette smoke. Internet very slow. Bed very hard. Shower was good though.
by A verified traveler
Noise pollution .Posted Sep 1, 2016
Pros: Staff were helpful and friendly.
Cons: New sheets and towels and refurbishment. Checking out system was appalling. We were stopped from leaving even though we had paid. This needs changing.
Location: Go out to the coast. It is beautiful. Visit the Old town and the fort.
Hotel was in town. Mombassa is very noisy and hot. It's impossible to sit in the restaurant which is adjacent to the main street and hear what people are saying. The hotel is built like a blast from the past but it needs refurbishing. It is such a shame. The noise pollution spoils the hotel setting.
for Everyoneby A verified traveler from washington dc
Clean and air comditionedPosted Dec 19, 2015
Pros: Air conditioned!!!
Cons: It is fine
Location: Very well situated lots of cafes and nightclubs
The hotel is located in central Mombasa. It is well run and organized, not fancy but safe and comfortable
by Dag Werner Larsen from Norway
ok hotel, good situated in sentral mombasa butPosted Jan 2, 2014 on Hotels
far too expensive for the quality we got, if we paid a quarter of the price we had been pleased
for Everyoneby A verified traveler
Posted Nov 1, 2013
by Ruth from melbourne, australia
DisappointedPosted Sep 29, 2013
Pros: Central position
The hotel is not maintained to the standard it was suggested. This is the second time I have had to rewrite it.
for Everyoneby Bob from Dubai
Good hotel in the centre of townPosted Aug 15, 2013
Pros: Convenient location with good sized bedrooms and helpful staff. Traditional food available in the restaurant.
Cons: The wifi (strong signal) in the lobby area could be free.
Location: Ideal for staying in central Mombasa for shopping and tourist sites such as Fort Jesus
Very convenient hotel that is the best option if you want to stay in the middle of town. A reliable restaurant with local food. Roomy and clean rooms.
for Everyoneby A verified traveler
GoodPosted Aug 10, 2013
Pros: The terrace in front of the hotel is very nice.
Cons: tairs near my room were wet because of leakage
Location: centrally located in Mombasa
Royal castle hotel is one of the better hotels in Mombasa town and quite affordable and centrally located. Staff are friendly and helpful. The open air terrace in front of the hotel is pleasant to relax. I had some difficulties with internet access in my room, but was given another room later where it worked.