Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 30, 2016 on Hotels
Awesome. Exactly what I hope for.
1 out of 5
by A verified traveler

Would not recommend anyone. Not value for money...

Posted Feb 9, 2016
Staff are ok. Rooms too old. Beds are terrible. Duvets and pillows are awful. They do not supply hair conditioner in the bathrooms. AC do not work in some rooms. Had to see 3 rooms before I could chose one which was so, so. Food is terrible. They do not know how roses on food. Repeat menu. Awful deserts. Only the breakfast is ok. High tea time, no snacks only tea or coffee, Order for sandwiches or cakes pay extra. The hotel is not value for the price that one pays. Would say it is a 2 star hotel.
4 out of 5
by Mr A from London

Relaxing beach location with excellent, service

Posted Feb 5, 2016 on Hotels
An ideal spot for an easy-going, relaxing break, with the ability to explore Kenya further, especially the nearby game parks. Scuba diving in the offshore nature reserve is average. Food is good, service friendly, rooms comfortable and clean, facilities good. My only reservation is that on a half-board basis we were only given 1,000 KS credit towards the seafood restaurant when taking a meal there in lieu of a dinner that was nominally charged at around 6,000 KS.
4 out of 5
by Kent from Lilongwe, Malawi

Posted Dec 30, 2015 on Hotels
The stay was excellent and we will definitely consider coming again. More spraying for mosquitoes in the room may be required Best Regards
4 out of 5
by A verified traveler

Bra rom, god mat- lite vennlig for barnefamilier

Posted Dec 15, 2015 on Hotels
Greie rom og god servise, Flott middag og frokost for de som booker med frokost/ middag. Det enegative er at det ikke er mye å gjøre for barnefamilier. Svømmebasenget er dypt og barn bør ha tilsyn hele tiden.
5 out of 5
by A verified traveler from England

Fantastic place to stay.

Posted Oct 2, 2015
Pros: Clean, comfortable, great staff, position and food.
Cons: It is faultless
Location: Straight onto the Indian Ocean
The staff are so helpful it is really a delight to stay there. Can't fault it. Highly recommended.
5 out of 5
by A verified traveler

A hotel that values local culture

Posted Sep 23, 2015 on Hotels
This is an excellent hotel that really values welcoming guests. I really appreciate Serena Hotel's value of local culture. This hotel in Mombasa displays crafts from around the area, has established a conservation program for endangered butterflies, traditional music performances, and offers a wide array of Kenyan food -- something few high-end Kenyan restaurants do. While the rooms are a bit small and old-fashioned (beware that there are very few electrical plugs in the room!) the overall experience of the hotel makes up for this. To boot, Serena makes it very easy for holiday-makers to enjoy watersports with a company on site that offers windsurfing, scuba-diving, and more. Make sure to make use of the free catamaran trip which isn't well-publicized but it on offer at the PADI center on the beach in front of of the hotel.
4 out of 5
by ILYOON from 서울

이국적인 페르시아 궁전같은 리조트 그러나.. 반전

Posted Jun 3, 2015 on Hotels
수려한 인테리어와 외관이 너무나 훌륭하다. 마치 페르시아 궁전에 있는 기분이다. 부티크샵에 물건은 다른 리조트와 달리 굉장히 고급스러운 느낌이다. 객실의 느낌도 굉장히 이국적인 느낌이다. 하지만 너무 너무 모기가 많다. 훈증 모기매트를 가져갔음에도 불구하고 모기가 많다. 모기장을 치고 잠을 잤는데 발이 모기장 밖으로 나갈것 같아 불편하게 잠을 잤다. 부디 스프레이 모기약을 배치해주면 좋겠다. 그리고 수영장은 하나가 있는데 1M ~ 2.3M까지 2M이상 되는 부분이 수영장의 반을 차지해서 수영을 못하는 사람에게는 좀 난감하다는 생각이 든다. 해변은 다른 리조트 해변과 달리 정돈이 잘 되어 있어 굉장히 예쁘다. 마지막으로 메인 부페 음식의 다양성은 다른 리조트보다는 좀 많이 떨어지나 질은 좋다. 그런데 오래 머물예정이라면 금새 질릴것 같다. 전체적으로 리조트는 이국적이고 정리가 잘 되어있다. 파란 풀밭에 선배드에 누워서 책으로 보거나 수영장에서 누워 있기는 좋다. 하지만 모기.... 부디 훈증매트와 모기 기피제를 가지고 가길 바란다. 방에 비치되어 있는 모기 기피제는 그냥 장식으로 이용하시길.
4 out of 5
by A verified traveler

Kenya coast -- still good

Posted May 25, 2015 on Hotels
Travel warnings have had an impact and it is low season (May 2015) but the staff are as pro and warm as ever, and the food fabulous, and really good deals on -- the coast is safe and tales to the contrary are somewhat exaggerated.
5 out of 5
by David

This traveler left a rating score only Posted Apr 14, 2015 on Hotels