Ratings based on 22 Verified Reviews

4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Would not recommend anyone. Not value for money...

Posted Feb 9, 2016
Staff are ok. Rooms too old. Beds are terrible. Duvets and pillows are awful. They do not supply hair conditioner in the bathrooms. AC do not work in some rooms. Had to see 3 rooms before I could chose one which was so, so. Food is terrible. They do not know how roses on food. Repeat menu. Awful deserts. Only the breakfast is ok. High tea time, no snacks only tea or coffee, Order for sandwiches or cakes pay extra. The hotel is not value for the price that one pays. Would say it is a 2 star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Fantastic place to stay.

Posted Oct 2, 2015
Pros: Clean, comfortable, great staff, position and food.
Cons: It is faultless
Location: Straight onto the Indian Ocean
The staff are so helpful it is really a delight to stay there. Can't fault it. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
Pros: Frienliness of staff and their flexibility to accomodate customer needs
Relaxing, enjoyable and confort given by the staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant surprise...

Posted Jun 17, 2014
The Serena is a beautifully located, superbly staffed and professionally maintained hotel. Secure, quiet but not too far from town, the Serena offers something for everyone. The half meal plan was another excellent surprise as the food was well prepared and delicious. Excellent staff. Courteous and professional.
5 out of 5
Recommended
for Everyone
by Gill from Brighton UK

A piece of paradise in North Mombasa beach

Posted May 5, 2014
Pros: The lush beauty of the gardens and beach, classic Swahili architecture, wonderful fresh healthy food with lots of choice and the wonderful staff.
Cons: Just extending our stay, a week is not enough!
The sense of wellbeing begins with the warm welcome on arrival, this is a lovely place to relax and unwind from the cares of the world. Although it was the rainy season, we only had one day without sunshine and spent the whole week out of doors, whether eating the delicious food in the restaurant, swimming in the lovely Indian Ocean or lazing on the sunbeds under the shade of the palm trees.Nothing is too much trouble for the smiling friendly staff, just wish we had longer.
5 out of 5
Recommended
for Everyone
by Valentin from Accra

A very nice place to stay and adequate facilities

Posted Feb 23, 2014
Pros: I enjoyed the gym and the sport facilities and cannot wait to come again lose more weight.
Cons: Dinner should be served earlier for weight watchers, I suggest 6pm start
Location: The location offers the benefit of a long stretch of beach activities comprising running, walking, etc.
Very grateful to have discovered this excellent place through Expedia, would definitely visit again.
5 out of 5
Recommended
for Everyone
by Lynn from Scotland

Wonderful experience!

Posted Nov 21, 2013
Pros: Service was excellent - nothing was too much trouble. The location was perfect and the spa fantastic.
Cons: Hairdressing salon was scruffy and not up to standard.
Location: The hotel is on a beautiful beach, with a marvellous pool and spa.
A wonderful restful experience.
5 out of 5
Recommended
for Couples
by Nigel from India

Beachfront Spa

Posted Sep 20, 2013
Pros: Great staff.
Cons: Faster check-out
Location: On the beach so all water-sports available.
Stayed one night only. Very nice hotel, right on the beach. Lots of facilities, good room, no problem with flies or mozzies. Great shower! Quiet and peaceful, fell asleep listening to the surf. Best for couples.
1 out of 5
by Irena from United Kingdom

Disgraceful treatment by inept management

Posted Apr 2, 2013
Pros: Leaving it.
Cons: Management
Had to constantly complain of noisy and temperamental A/C, requests to be moved were ignored. Services were basic but very expensive. Drinks were expensive and menus were not priced. Regular power interruptions and basic malfunctions in room equipment meant the need for constant requests to seek remedial action, this was never carried out either promptly or with any degree of success, Paid a lot of money for an extremely poor service, never again.
4 out of 5
Recommended
for Couples
by ann from Gascony, France

Good hotel for guaranteed relaxation for couples

Posted Jan 24, 2013
Pros: chalet room, peace, interior decor
Cons: mass catered food in the main hotel restaurant
Location: The beach is fine; there did not appear to be much to visit outside the hotel
This is a very comfortable, well appointed hotel, with reasonable food (better food at the nearby fish restaurant for which you are not really covered under the half board agreement). The beach, swimming pool, gym and spa were all good. We were not disturbed by loud music or anything else. I would recommend this hotel for couples seeking a short break and relaxation. But given there is not much else to do or see in the nearby locality, you need to absolutely love beach, sun and swimmming to stay for a longer period.