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Reviews of Comfort Suites Monaca

2.5 out of 5
Comfort Suites Monaca
1523 Old Brodhead Rd, Monaca, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 250 out of 478 reviews" "
Rating 8 - Good. 140 out of 478 reviews" "
Rating 6 - Okay. 34 out of 478 reviews" "
Rating 4 - Poor. 28 out of 478 reviews" "
Rating 2 - Terrible. 26 out of 478 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Claudine B on Mar 21, 2024
Thank you taking the time in scoring us based on your experience at our property. We appreciate this gesture and you choosing to stay with us when you have so many other choices. We appreciate your business and look forward in seeing you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful as isual
Stayed 1 night in Mar 2024
Response from Jasmin P on Mar 4, 2024
Thank you for perfect rating! We are glad you enjoyed your stay. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon! Take Care!

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always friendly and willing to help in any way
Stayed 4 nights in Feb 2024
Response from Jasmin P on Mar 5, 2024
Thank you for your thoughtful review and for all the lively things that you had to say about Comfort suites Pittsburgh. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Visit us soon.Take care!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and patient with me always extending my stay. Quiet and safe. Great breakfast!!
Stayed 3 nights in Feb 2024
Response from Claudine B on Feb 27, 2024
Thank for choosing to stay with us when you have so many other choices. We appreciate this gesture as we continue to strive for excellent offer great customer support and accommodation we look forward for your continuous support. Keep safe we see you soon.

2/10 Terrible

Juston

Business traveler
Disliked: Staff & service
This place is horrible didn’t even say our room wasn’t clean so we nicely asked to be moved to different room. Extremely rude lady upfront went inspected our room first before she would allow us to move, and then was extremely rude to us when she moved us to a different room, which was still dirty so we just checked out and went somewhere else. Do not stay here. The lady upfront is very, very rude
Stayed 1 night in Feb 2024
Response from Claudine B on Feb 11, 2024
Good day thank you for giving your feedback as your recent stay with us. I apologize and behalf of the entire team for the inconvenience this may have cause trip. However we try at every given task to make sure all our guest are satisfy and treated with respect. This feedback is one we will definitely be looking into.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Have used comfort suite in the past and no problems or issues.
Stayed 1 night in Feb 2024
Response from Claudine B on Feb 11, 2024
Thank you for taking the time in giving your feedback we appreciate your business and look forward in seeing you again.

6/10 Okay

Stacey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff needs some customer service training
Stayed 1 night in Jan 2024
Response from Claudine B on Jan 23, 2024
Good day, we thank you for staying with us and scoring us base on your experience. As we continue to improve the way to serve our guest we appreciate this feedback as it help with what is required to make the necessary changes and improvement in providing excellent customer service and accommodate for all our guest. We look forward in seeing soon

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Claudine B on Jan 23, 2024
We appreciate you scoring us base on your experience at our property. we thank you for your business and look forward in seeing you soon.

8/10 Good

Kaylyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Claudine B on Jan 23, 2024
Thanks for staying with us and giving your feedback with do appreciate this gesture. We look forward in seeing you soon.

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short one night visit
The hotel was in good condition, and there was some remodeling going on on the stairwells. The woman at the front desk was very helpful and friendly, and made my stay more enjoyable.
Stayed 1 night in Dec 2023
Response from Claudine B on Dec 21, 2023
Thank you for taking the time in giving your feedback we appreciate this gesture and look forward in seeing you again and all the best for the holidays.

6/10 Okay

Makayla

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
This property was outdated
Stayed 1 night in Dec 2023
Response from Claudine B on Dec 6, 2023
Thanks you for taking the time in giving your honest feedback. We are happy we were able to accommodate you at our property and have you experience a free upgrade to our jacuzzi suites. Your feedback is greatly appreciated as continue to work in providing the best experience to all our guest. Have a great holiday

10/10 Excellent

Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable, plenty of towels, and i like the jacuzzi
Stayed 2 nights in Nov 2023
Response from jasmin on Nov 29, 2023
Thank you for perfect rating! We glad you enjoyed your stay. Come and visit soon when you in town again.Take Care and be safe!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 3 nights in Nov 2023
Response from Jasmin P on Nov 29, 2023
Thank you so much for the fantastic rating! Your feedback is invaluable in helping us continue to provide outstanding service. Whether it was the comfortable rooms, our friendly staff, or the vibrant atmosphere, we can't wait to welcome you back and ensure your next visit is even more memorable. Cheers to many more perfect stays with us!

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from Claudine B on Dec 6, 2023
Thanks you for choosing to stay with us we are delighted in having you at our property. As we continue to develop great customer service and accommodation to all our guest we look forward in seeing you soon.

10/10 Excellent

randy, Tampa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great! But the front desk staff was not friendly at all. It was like I was bothering them when I checked in and checked out. The Indian woman that I first dealt with before my room was ready was the only friendly person that I came across.
Stayed 3 nights in Nov 2023
Response from Claudine B on Nov 16, 2023
We appreciate you giving your feedback and thank for staying with us. We apologize and behalf of team for failing to exceed your expectation. Thanks for also highlighting your areas of concern as we continue to grow as team in develop great customer service we look forward in seeing you soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean spacious rooms and the staff were great!
Stayed 3 nights in Nov 2023
Response from Claudine B on Nov 14, 2023
Thank you for taking the time to give your feedback regarding your stay with us. We appreciate your you choosing to stay with us. Thank you highlighting the staff as we work to improve on delivering great customer services and accommodation we hope to see you soon.

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Patient and kind service
The person at the desk was kind and courteous and went the extra mile to help me with the technology I was having difficulty with. She explained all the services well.
Stayed 4 nights in Nov 2023
Response from Claudine B on Nov 14, 2023
We appreciate you staying with us and taking the time in giving your feedback. Happy our team member was able to assist you. Thanks again for staying we look forward in seeing you again.

8/10 Good

elona

Stayed 2 nights in Nov 2023
Response from Jasmin P on Nov 29, 2023
we appreciate your feedback and staying with us, Glad to hear you enjoyed your stay. Visit us soon when you in town again.Take Care!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Really think this is a good value hotel. It is aged as opposed to the newer ones just built but rooms were clean and had plenty of light, control of temperature, good tv channel selection, and a fridge and microwave and coffee maker. If there was a complaint it’s that the big towels are tiny—but they give you extra if you need them.
Stayed 1 night in Oct 2023
Response from Claudine B on Oct 30, 2023
Good day, we appreciate you for choosing us with so many many other choices in the area. We are delighted you had great stay thanks for highlighting the high points of your stay. I'll share with the GM in regard to the size of the towels. We thank you again for staying and look forward in seeing you again.

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
they seemed to have redone the rooms they were very comfortable,
Stayed 2 nights in Oct 2023
Response from Claudine B on Oct 25, 2023
Thanks for staying with us we appreciate your business and giving your feedback. Thanks for highlighting high points and scoring base on your experience. We look forward in seeing you again.

10/10 Excellent

Reubin

Liked: Amenities
I always try to stay at this Comfort Inn it is close to relatives. Clean and the workers are so nice. My home away from home
Stayed 2 nights in Oct 2023
Response from Claudine B on Oct 25, 2023
Thank you taking the in giving your feedback regarding your stay with us. We thank you for your continuous support as continue in improving the quality of service and accommodation we offer to our guest, we look forward in seeing you again

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Claudine B on Oct 25, 2023
We thank you for staying with us and scoring base on your experience. We appreciate your honest feedback and look forward in seeing soon.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Claudine B on Oct 17, 2023
Thanks for staying with us when there is so many choices. We appreciate this gesture and look forward in seeing you soon.

10/10 Excellent

Randolph

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good Time
Clean Rooms. Comfortable beds and pillows. Breakfast was good. Would stay again
Stayed 2 nights in Oct 2023
Response from Claudine B on Oct 30, 2023
We thank you for staying with us and taking the time in giving your honest feedback regarding your stay with us.Thanks for highlighting high points of your stay we look forward in seeing you soon.

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Claudine B on Oct 10, 2023
Thank you for choosing to stay us as your place away from home. We are appreciative of your business and we are delighted that your experience lead you you 5Star ratings. As we work in improving great accommodation and customer service we look forward in seeing you again.

10/10 Excellent

Jacqueline

Stayed 2 nights in Sep 2023
Response from Claudine B on Oct 17, 2023
It always a pleasure receiving positive feedback. We thank you coming and delighted we were able to accommodate you. As we look forward in seeing you again take great care.

10/10 Excellent

Suzette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and quiet. Staff friendly!
Stayed 1 night in Sep 2023
Response from Claudine B on Sep 26, 2023
Thanks for taking the time out in giving your feedback regarding stay with us. We appreciate this gesture, will definitely share with the team. We look forward in seeing you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very friendly, easy to talk with her.
Stayed 1 night in Sep 2023
Response from Claudine B on Sep 23, 2023
Thank you for choosing to stay with us we appreciate your business. We appreciate you highlighting our front desk agent will surely share with team. As we strive to provide exceptional service to all our guest we look forward in seeing you soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy location, nice rooms
Stayed 2 nights in Sep 2023
Response from Claudine B on Sep 22, 2023
Thanks for staying with we appreciate your business and ratings. As continue to grow with to exceed our guest expectation we forward for your support

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Claudine B on Sep 20, 2023
Thanks for staying with us, happy we were able to accommodate you. Your feedback is appreciated as we continue to improve the quality of service and accommodation we offer to all our guest. We look forward in seeing you again

10/10 Excellent

TAWNIA

Traveled with partner
Liked: Cleanliness, staff & service
Though they are obviously under construction, the staff has done a fantastic job of keeping the hotel clean. The staff is friendly,helpful, accommodating and efficient.
Stayed 1 night in Sep 2023
Response from Claudine B on Nov 10, 2023
Thank you for taking the time out in giving your honest feedback regarding your stay with us. We appreciate your business and you highlighting the team as continue to work and developing great customer service and accommodation we forward in seeing you again.

4/10 Poor

mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean very noisy would not fix the problem
Stayed 1 night in Sep 2023
Response from Claudine B on Sep 14, 2023
Thank for your feedback happy we were able to accommodate you. We apologize that for noisy you encounter, that was one we had know control over sorry for the inconvenience that this may have cause your trip.Thanks for sharing we look forward in seeing you again.

8/10 Good

Ahna

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Claudine B on Sep 11, 2023
Thanks for staying with us and taking the time in giving your feedback we appreciate this gesture and look forward in seeing soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet
Stayed 1 night in Aug 2023
Response from Claudine B on Sep 5, 2023
Thanks for taking the time in giving your feedback base on your experience. We appreciate this gesture and look forward for continuous support.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Claudine B on Sep 5, 2023
Thanks for staying with us and taking the time in giving your feedback base on your experience with us. We appreciate your business and look forward for continuous support.

10/10 Excellent

Theodore

Stayed 1 night in Aug 2023
Response from Claudine B on Sep 11, 2023
Thanks for taking the time in giving your honest feedback regarding your stay with us. We appreciate your business and look forward in seeing you again.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay 8/14-8/16
Everything went as expected. Nothing to complain about and nothing spectacular--exactly what I want from a hotel stay.
Stayed 2 nights in Aug 2023
Response from Claudine B on Aug 18, 2023
Thank you so much for choosing to stay with us we appreciate your business and happy we were able to accommodate you. Your feedback is important to us we continue to strive for excellence we look forward in seeing you soon.

10/10 Excellent

RANDY A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very nice motel staff and property.
Stayed 3 nights in Aug 2023
Response from Claudine B on Aug 8, 2023
Thank you Randy for staying with us and taking the time to give your feedback. We appreciate this gesture and hope to see you again as we continue to grow as team in delivering excellent customer service and great accommodation. See you soon

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Claudine B on Aug 7, 2023
Thanks so much for staying with us and taking the time to give your feedback as your experience. We really do appreciate as we continue to create a accommodating experience to all our guest. We look forward in seeing again

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad we had to leave on arrival
When we arrived it was difficult to get in the elevator as it was very small and tight around a corner and across a narrow hallway from someone’s room. We had to take two trips to get our family upstairs. Once we stepped into the room it smelled so strongly of a musty smell that we had to leave. I have never had to leave a hotel before from a room being unclean and I’ve stayed at dozens of hotels however it was unsanitary for our 2 small children and infant to breathe in all night. The front desk admit they were “having a cleaning problem” but they also told us they only had a king bed available which would not accommodate 2 adults, 2 children and an infant. As a result we had to cancel on arrival. The situation was out of our control. The hotel now refuses to refund our money as we cancelled too late. This is unacceptable. We arrived on time for our reservation and were understanding about switching rooms. The fact that the hotel was unclean and they didn’t have any room to accommodate us is not our fault and should not be our problem. We then had to spend more money to book another hotel on the spot in the middle of a thunderstorm . Hotels.com got involved but the hotel still said their policy is “firm.” I will be calling corporate. Stay at your own risk of getting sick and note their customer service is terrible.
Stayed 2 nights in Jul 2023
Response from Claudine B on Aug 7, 2023
Thanks for feedback we do appreciate and sorry for the inconvenience, however we don't have cleaning problem all our room are clean upon request and deep clean once guest are checked out. Agent did there best to assist however it was still not enough for you we have guest who stay here all the time and is please with our service and accommodate. Once again we apologize and all the best.

8/10 Good

Ginny

Stayed 1 night in Jul 2023
Response from Claudine B on Aug 22, 2023
Thank you for staying with us and taking the time out in giving your feedback we do appreciate. As we continue to strive for excellent in providing great accommodation and excellent customer service we look for your support. We see you soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jul 2023
Response from Claudine B on Jul 31, 2023
Thanks for staying with us we appreciate your business and feedback we look forward in seeing you again

8/10 Good

Lisa, Mount Airy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Beds were super comfy. Loved the breakfast. Love the lemon water!
Stayed 2 nights in Jul 2023
Response from Claudine B on Jul 25, 2023
Thank you for choosing to stay with us am happy we were able to accommodate you. We appreciate this gesture of highlighting the highs points of your stay. As we grow and develop great customer service and accommodation we look forward for continue support, see you soon

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just got it for the private jacuzzi, but the room was decent. Entertainment options on tv left something to be desired
Stayed 2 nights in Jul 2023
Response from Claudine B on Jul 19, 2023
Thank for staying with us we do appreciate this gesture. Happy we were able to accommodate you and you had a great stay we look forward in seeing you again

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and small and close to where we were going.
Stayed 1 night in Jul 2023
Response from Claudine B on Jul 13, 2023
Thanks for taking the time in giving your feedback we really do appreciate this gesture. We are happy you chose to stay with us and we were able to accommodate you. Thanks again we look forward in seeing you again.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd time staying here, and once again I'm totally satisfied with every aspect of the hotel, staff, and my room. Will choose this location for my next stay in Monaca.
Stayed 2 nights in Jul 2023
Response from Claudine B on Jul 11, 2023
Thank you Alan for this gesture we do appreciate your feedback and was happy we were able to accommodate you. Thanks for highlight the team and the hotel as we continue to grow we look forward in seeing you again.

6/10 Okay

Janeen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Claudine B on Jul 4, 2023
Thank you staying with us, happy we were able to accommodate you. Thanks for scoring base an your experience, we look forward in seeing again.

10/10 Excellent

Jeffry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Claudine B on Jun 27, 2023
Thank you staying with us and scoring us base on your experience. We are happy we were able to accommodate you and you had great experience with us. Keep safe we forward in seeing you again.

8/10 Good

Hank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Claudine B on Jun 18, 2023
Thank you for staying with us, we are happy we were able to accommodate you. We really do appreciate this gesture, and we look forward in seeing you again.

10/10 Excellent

Donna

Stayed 3 nights in May 2023
Response from Claudine B on May 26, 2023
Thank you for staying with us we appreciate your business and forward in seeing soon.