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Reviews of Hôtel Les Terrasses D'Eze

4 out of 5
Hôtel Les Terrasses D'Eze1138 Route De La Turbie, Èze, PACA

4.4/5 Excellent

126126 verified reviews
Cleanliness
4.6/5
Cleanliness 92%
Staff & service
4.2/5
Staff & service 84%
Amenities
4.4/5
Amenities 88%
Property conditions & facilities
4.5/5
Property conditions & facilities 90%

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the view!!! Rooms were modern, nice, and very clean. Staff was fantastic ...booked us a reservation at "THE" restaurant in town that was booked up. Pool was beautiful.
Stayed 1 night in Sep 2019
0
staff
Dear guest we hope you'll come back soon! Thank you very much Regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great September Stay

Spent 8 nights here at the start of September and really enjoyed it. Comfortable bedroom and nice balcony with great view. Nice varied buffet breakfast and really nice to have it outside with the great view. The pool and the view from the pool was amazing. Extremely relaxing mornings and afternoons spent by the pool! The hotel restaurant was also very good and obviously a very easy option. Went to the indoor pool area the one day it rained. Really nice but as a hotel guest it was odd that we had to pay extra for this - wasn’t busy which was nice and probably because it was extra. Great hotel for visiting Eze and further afield!
Stayed 8 nights in Sep 2019
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019
0
équipe des Terrasses d'Eze****
Chère Madame merci beaucoup, nous espérons vous revoir très bientôt, cordialement

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Eze!

Amazing hotel. Absolutely beautiful views from the balcony of the rooms. The hotel is very modern and up to date. We visited the village of Eze during the day. It was an easy $15 cab ride. The village was such an amazing throwback. Things seemed to close early so we ate dinner each night at the hotel and it was very good. Loved the hotel and Eze. Note: if you close the door on the balcony, it will lock! We were locked out of our room without our cell phones. Luckily a neighbor came out and let my fiancé walk through their room to unlock our door.
Stayed 2 nights in Oct 2019
0
staff
Dear Brian thank you very much for this feedback, we're thrilled to know that you enjoyed your stay and particularly loved our setting, we look forward to seeing you again, regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous view, clean hotel, very friendly and competent staff
Stayed 1 night in Oct 2019
0
staff
Dear Guest thank you very much, we're glad to know that we've been able to match your expectations, and can't wait to see you again! regards

3/5 Okay

Happy face iconLiked: Amenities

Stayed 3 nights in Sep 2019
0
staff
dear guest thank you for the comment, looking forward to welcoming you again regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view on the Mediterranean see

Amazing view from the hotel. Large room for Europe. Sea view in the bathroom. Excellent service and restaurant. Far from surrounding villages but the view is compensating. Very nice staff.
Stayed 3 nights in Sep 2019
0
staff
Dear Stephane thank you for this great comment, we're thrilled to know that you enjoyed the stay and we've been able to match your expectations, be back soon! regards

2/5 Poor

Sad face IconDisliked: Staff & service

Overpriced 3* at best

Terrible value for money. Felt like nothing more than a budget 3* but the cost of a 5*. Avoid breakfast full stop. Rubbery eggs and cereal for €20. Lunch and dinner menu is totally overpriced for lack of flavour, and cold delivery. The menu sounds good and I’m happy to pay the prices (South of France so i understand the cost is going to be high) but I don’t mind that for quality. The food (and cocktails) do not taste good. Front of house staff are rude, arrogant and generally unhelpful. We stayed in a comfort room which was spacious but very basic and you can hear other guests clearly through the walls and walking by. Very few towels provided for sun loungers by the pool so had to use our own from the room. Only good thing about the hotel is the view which you can get from many others. Invest in a more luxury hotel for your visit to Èze and have a more enjoyable stay.
Stayed 5 nights in Sep 2019
0
staff
dear guest sorry to read that you've been disappointed, we're surprised to read the breakfast comment as our products are all fresh and from the area, as for our staff as we always do our best to satisfy our guests

3/5 Okay

Happy face iconLiked: Property conditions & facilities

This hotel is all about the views which are amazing from every room in the hotels. Its very close the Eze. The food in the restaurants for both lunch and breakfast was good. The rooms are fairly basic but clean and modern. We were put in a room type below what we booked and when raised with the front desk there was no apology or explanation. Additionally, our aircon didn't work properly and was still not fixed despite it being raised a few time with reception. It's pretty remote and taxis are expensive so highly recommend having a car.
Stayed 2 nights in Sep 2019
1
staff
dear guest thank you for sharing, we hope you'll be back regards

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Amenities

Stayed 2 nights in Sep 2019
0
staff
thank you! regards

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service

not the best of stay

The room was very warm and could not cool down with the AC. The food and service at dinner was not very good. Meat was over cooked when asked for medium rare. And waiter was very blaise' ordered drinks and dessert and never received either one. At the pool on the deck while walking back to my chair one of the tiles broken and I fell through (20x20 porcelain tiles) the raised decking. The only management on duty at 6:00pm on a Saturday night was the restaurant manager. They were not very helpful, caring or accommodating... they acted as if it was no big deal. very upsetting.
Stayed 2 nights in Aug 2019
0
staff
Dear Ken sorry to read that our service did not please you, we always try hard to be helpful and are surprised that this was not the case to you, regards

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service

Glorious views, pool and a clean hotel. The room was large, good bathroom and amazing balcony. The general decor is simple and blend. The bed is comfortable but needs more pillows. We were disappointed with several elements during our staying. Customer service was weak, forgetaful, staff missing character and passion. They forgot to clean our bedroom one day. We got back from the beach after 3pm and the room was not cleaned. Restaurent, we had to ask for bread, butter and serve our own wine, despite there were very quiet. We asked for an Iron and it was never delivered. We ordered a taxi for 7pm and they booked for 8pm. The pool guy was lovely but he was working alone and could not cope with the orders and work load. I love good service and I think this hotel has a lot to improve specially staffing and training.
Stayed 3 nights in Aug 2019
0
staff
Dear Joao thanks for sharing your mind as it helps us improve, we hope you'll be back to make you feel good and enjoy your stay! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing stay here! I had been up all night the night before, and the staff fixed me up in an upgraded room, early, so I could get some rest! Everything is beautiful and finely detailed, giving you the authentic medieval village feel, but with luxury. Staff really were welcoming and helped me out a lot with booking activities, etc. The restaurant was lovely, and couldn’t be in a more perfect setting on that gorgeous patio. The views from there and the room almost look fake they’re so perfect! Highly recommend!
Stayed 1 night in Aug 2019
0
the staff
Dear guest, thank you soo much for this review! we are thrilled to read that you enjoyed every part of your stay, this is what matters most to us! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

If u come to place like this u dont want to see trees front of beautiful valley I would make them smaller Otherwise excellent place to stay and enjoy your time
Stayed 2 nights in Aug 2019
0
staff
Dear Anna thank you we hope you'll be back soon! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2019
0
staff
dear Yasmeen thank you so much! look forward to welcome you again regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful spot!

This place was AMAZING! It exceeded all my expectations and was definitely the highlight of the trip for me! We loved the pool!
Stayed 1 night in Aug 2019
0
staff
Dear Jessica thank you so much for this review! we're thrilled to know that you enjoyed every part of your stay and can't wait to welcome you again! regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities

The setting and panoramic views are fantastic, sadly whilst the food offering is okay it is is simply too expensive for what it is, plenty of better restaurants in Turbie , €8 away in an Uber. We will return but not for the food due to its poor value.
Stayed 4 nights in Aug 2019
0
staff
Dear guest thank you for the review, we take into account your comment and hope to see you again soon! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Amazing place!
Stayed 2 nights in Aug 2019
0
staff
Dear Laura thank you so much! we all look forward to welcoming you again shortly! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2019
0
staff
Dear Pamela thank you so much! we all look forward to welcoming you again shortly! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truly amazing hotel with spectacular views
Stayed 1 night in Jul 2019
0
staff
Dear Geir thank you so much! we all look forward to welcoming you again shortly! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, spectacular views. The room was spacious, with a lovely terrace.
Stayed 2 nights in Jul 2019
0
staff
Dear guest thank you so much! we all look forward to welcoming you again shortly! regards

4/5 Good

Happy face iconLiked: Cleanliness, amenities, property conditions & facilities

Loved it and the "massages" are great, raw, and only $40.
Stayed 16 nights in Apr 2019
0
staff
Dear guest thank you so much for this review! we're pleased to know that you enjoyed our spa treatments, we look forward to welcoming you again! regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Magnificent views, friendly and helpful staff, would love to stay there again!
Stayed 2 nights in Jul 2019
0
staff
Dear guest thank you very much for this feedback we're glad to know that our service matched your expectations, we can't wait to see you again soon!

4/5 Good

Stayed 1 night in Jul 2019
0
staff
Dear guest thanks for this feedback, we all can't wait to see you soon! regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Stunning Swimming pool and gorgeous view from the room
Stayed 2 nights in Jul 2019
0
staff
Dear guest thank you so much for this mark, we hope to see you again soon! regards from all our staff

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019
0
staff
Dear Paul thank you for leaving a review, we're glad to know that you appreciated your stay and hope you'll be back soon! Regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view
Stayed 1 night in Jun 2019
0
staff
Dear guest thank you very much! Hope to see you again soon! Regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breathtaking view ,excellent location, They’ve sold in the hotel is not quality
Stayed 3 nights in Jun 2019
1
staff
Dear Sir thank you for sharing your mind, we're happy to know that you had a good time with us and look forward to welcoming you again shortly! regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Location and Views can’t be beat

Amazing views. Helpful staff Excellent restaurant staff. Sunday 40 euro brunch disappointing
Stayed 3 nights in Jun 2019
0
staff
Dear Sheila thank you very much for your feedback, we are glad to know that you enjoyed your stay looking forward to welcoming you again regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Picturesque views; stunning pool

Perfect for a relaxing stay. So beautiful pool and views from room.
Stayed 3 nights in Jun 2019
0
staff
Dear guest thank you so much for this nice comment, we are thrilled to know tht you enjoyed your stay and look forward to having you again!!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect spot to relax on the French Riviera

I highly recommend this hotel. The staff is amazingly friendly, professional, and helpful. The food is great, lots of choices. It’s clean, newly renovated, modern. Gorgeous views of the maintain and the Mediterranean. The only thing if you don’t have a car you’ll have to taxi back and forth everywhere and that can be costly depending on what you’re doing in Eze. They have a great spa there as well with all the nice amenities. Have fun!
Stayed 4 nights in Jun 2019
1
Les Terrasses d'Eze staff
Dear guest thank you so much for this lovely comment, we are thrilled to know that you enjoyed every part of your stay and look forward to seeing you again soon! Warm regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Location beautiful (and convenient if you have a car (it is not if you are on foot) The spa is worth a trip. Probably my favourite spa attended. Rooms pleasant and view very beautiful.
Stayed 3 nights in May 2019
0
staff Les Terrasses d'Eze
Dear guest thank you very much for your feedback, we are glad to know that you particularly enjoyed our beautiful spa wellness centre, and look forward to welcoming you again soon!! Regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2019
0
staff Les Terrasses d'Eze
Dear Diana thank you for sharing your opinion, we are happy to know that you had a good stay and look forward to welcoming you again, Regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Apr 2019
0
Staff Les Terrasses d'Eze
Dear Justin thank you very much for sharing your experience, we are thrilled to know that you had a good time with us! Looking forward to welcoming you again Kind regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Apr 2019
0
staff
Dear Justin thank you very much for sharing your experience, we are thrilled to know that you had a good time with us! Looking forward to welcoming you again Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

views were outstanding but menu limited when staying for one week.
Stayed 7 nights in Apr 2019
0
Staff
Dear guest thank you for sharing your experience, we are happy to read that our setting pleased you, we transfer your restaurant comment to the F&B Manager and hope to see you again soon! Kind regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic hotel, unbelievable view, a little difficult to get into and out of.
Stayed 2 nights in Apr 2019
0
Les Terrasses d'Eze staff
Dear guest thank you for sharing your comment, we are glad to know that you enjoyed your stay with us and look forward to welcoming you again Kind regards

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

The pictures of the view and reviews is why we booked booked this hotel.
Stayed 2 nights in Dec 2018
0
Staff Terrasses d'Eze
Dear guest we hope that you had a great time with us during your stay, and that you enjoyed every part of it! We look forward to welcoming you again! Kind regards and Best Wishes for a Beautiful Year

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous views from room and restaurant. Just come. You will not regret it. Awesome staff and service.
Stayed 1 night in Dec 2018
0
Staff Les Terrasses d'Eze****
Dear Guest thank you very much for this kind comment, we are thrilled to know that our service pleased you, and that you particularly appreciated our beautiful location. We do hope to see you again soon, Warm regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbly magnificent.

Not only did they allow us to check in early, from start to finish the staff was helpfull, curtious and I did not want to leave them or our room. WE WILL RETURN, this is my promise.
Stayed 2 nights in Oct 2018
0
staff Les Terrasses d'Eze
Dear Peggy it was such a pleasure to have you both, we also wanted you to stay more! we can't wait to welcome you again and wish you all the best! Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view with nice service, room is clean and quiet
Stayed 1 night in Oct 2018
0
Les Terrasses d'Eze staff
Dear guest thank you for this kind comment, we are delighted that you enjoyed our room and peaceful area, and look forward to welcoming you again soon! Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2018
0
staff Les Terrasses d'Eze
Dear guest thank you for sharing your opinion and for this great mark, we are happy to know that you enjoyed your stay and look forward to welcoming you again soon! Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort

Stunning Views

Great hotel, stunning views from very large balcony. room was spacious and very clean. A few extra pillows and towels would have been nice as would some cups (not paper ones) - but paper cups do seem to be common in many hotels in France. Great area to explore from but you do need a car. The village of Eze is a few minutes down the road(by car) and is beautiful. Lots of other small villages nearby and Monaco is readily accessible.
Stayed 5 nights in Sep 2018
0
Staff les Terrasses d'Eze
Dear Jenny thank you for this kind review, we are glad to know that you enjoyed your stay with us and appreciated our area, far from the city noises, with a great view! We do hope to see you again soon in Eze, Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay with great views. Food was fantastic breakfast, lunch and dinner. Recommend using their spa, simply beautiful
Stayed 3 nights in Sep 2018
0
Staff les Terrasses d'Eze
Dear guest thank you for such a nice comment, we are delighted to know that you enjoyed our hotel and appreciated our facilities, we look forward to seeing you again soon! Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible view and great pool

The view is unsurpassable. Located a mile from Eze it allows you to avoid the mass of tourists that descend on Eze daily. The infinity swimming pool is striking. Free parking is provided. The room was modern and newly renovated. Each accommodation has a lovely terrace with full seaview. I would definitely stay at this hotel when going to Eze.
Stayed 1 night in Sep 2018
0
Staff les Terrasses d'Eze
Dear Keith thank you so much for this lovely comment, what a pleasure for us to read that you enjoyed our area and view! We can't wait to seeing you again soon in Eze! Kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff and spectacular view

We had a relaxing stay and enjoyed the view very much! Staff was cheerful, helpful and attentive. Highly recommended …!!
Stayed 1 night in Sep 2018
0
Staff Les Terrasses d'Eze
Dear Justina thank you very much for this lovely feedback, what a pleasure for us to know that you enjoyed our place and appreciated our staff! We hope to see you again soon!

4/5 Good

Stayed 2 nights in Sep 2018
0
staff Les Terrasses d'Eze
Dear guest thank you for sharing your experience, we are happy to know that you enjoyed your stay with us, we hope to have the pleasure to welcoming you again soon! kind regards

4/5 Good

View was amazing and hotel was modern and updated!

The views from the hotel are amazing and the room itself was updated and spacious. I will 100% come back - what a beautiful place!
Stayed 3 nights in Sep 2018
0
Staff Les Terrasses d'Eze
Dear Guest thank you for this nice comment, we are happy to know that you appreciated your stay with us, which means a lot to us! we look forward to welcoming you again and wish you all the best! kind regards

2/5 Poor

Beautiful view but sub-par amenities.

No coffee machine in-room only a hot water kettle with packets of instant coffee - acceptable in a 2 star hotel but not from a 4 star luxury establishment. I had to go to the reception to request an iron and bring it with a board back myself. Also any place with a pool and spa and touting themselves as luxury but without putting slippers or bathrobes and featuring an un-heated outdoor pool really needs to reassess what kind of establishment they are. The WiFi internet was down due to a storm and “out of their control” according to the front desk. We spent 2 days without internet access and the front desk refused to give us the slightest compensation pointing out that they are not in control of the weather. Whereas I can’t disagree, the hotel does choose how to treat their guests and they chose to do nothing to make us feel like valued clientele and therefore lost us as customers for future visits. A respectable 4* hotel located in a remote area would not choose one internet provider - they would have redundancies in place such as satellite or wireless access in case a storm “out of their control” occurs. Btw this storm was a small rainstorm nothing that should have shut down the WiFi for days! Furthermore we found the male staff very snooty and self sufficient making dining in their hotel extremely uncomfortable. Interestingly enough the female team members we met were very kind and polite. I feel bad they must endure the behaviors of their male cohorts on a daily basis!
Stayed 2 nights in Sep 2018
0
staff Les Terrasses d'Eze
Dear Emmanuel thank you for sharing your opinion, we are sorry to read that we did not meet your expectations, we try hard to satisfy every of our guests, we always take care of our customers' needs and requests, we usually find solutions such as offering a spa access, we hope we'll be able to welcoming you again to make you change your mind, kind regards

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a very nice experience. Loved the quality of service and the friendly staff. The view was beautiful. It was relaxing and chilled.
Stayed 2 nights in Aug 2018
0
Team les Terrasses d'Eze
Dear Sidra thank you so much for leaving your feedback! we are delighted to know that you enjoyed our location! Kindest regards