Aerial view

Reviews of Monarch Mountain Lodge

3 out of 5
Monarch Mountain Lodge
22720 W US Hwy 50, Monarch, CO

Reviews

6.6
Rating 10 - Excellent. 219 out of 921 reviews" "
Rating 8 - Good. 242 out of 921 reviews" "
Rating 6 - Okay. 178 out of 921 reviews" "
Rating 4 - Poor. 144 out of 921 reviews" "
Rating 2 - Terrible. 138 out of 921 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
3 hot tubs but none worked.
Stayed 6 nights in Mar 2024

4/10 Poor

Brenna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so run down it wasn’t even worth complaining about. I think the few people running the place know exactly what’s going on. Damp, outdated rooms, ancient exercise equipment and cold pool, pull out bed was a total joke, not sufficient linens/pillows, the restaurant was empty and cold and had very little to offer, the parking lot want plowed even though the snow kept coming down. It’s really unfortunate because there is so much potential and an obvious need for a hotel close to monarch mountain but……at least it wasn’t expensive.
Stayed 1 night in Mar 2024
Response from Roann on Mar 25, 2024
Hi Brenna - Apologies for your inconvenience and we did not meet your expectations. We'll make sure all your feedback will be addressed. Thank you

6/10 Okay

George Doug

Traveled with family
Disliked: Property conditions & facilities
Staff was great Place is a bit run down.
Stayed 2 nights in Mar 2024
Response from Roann on Mar 25, 2024
Hi Geourge Doug - Our dedicated staff will be pleased to learn of your high praise.Come back again here in Monarch Mountain Lodge.

6/10 Okay

James

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not terrible for the price, but it’s obvious this property needs a complete remodel. Sticky substance on the television receiver in the room and hand/face prints all over the glass doors leading to the balcony. Pool towels were no where to be found until some other guest stocked some. Maybe this place is going to go out of business soon? Seemed like no one has paid attention to the property in years.
Stayed 1 night in Feb 2024
Response from Roann on Feb 27, 2024
Hi James - It was a pleasure hosting you. We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.

4/10 Poor

Kevin E

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Beat up dirty hotel Under staffed
Stayed 1 night in Feb 2024
Response from Roann on Feb 27, 2024
Hi Kevin E - Apologies for your inconvenience and we did not meet your expectations. We'll make sure all your feedback will be addressed. Thank you

4/10 Poor

Chris

Stayed 1 night in Feb 2024
Response from Roann on Mar 25, 2024
Hope you can give more context on your rating. Thanks!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Roann on Mar 25, 2024
Appreciate the perfect rat8ing, Visit us again here in Monarch Mountain Lodge David.

10/10 Excellent

Corey

Stayed 1 night in Feb 2024
Response from Roann on Mar 25, 2024
Thanks for the 5-stars! Guests like you make our hearts full Corey.

8/10 Good

Douglas, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to Monarch ski resort. Property is aged, but still fine for the price.
Stayed 1 night in Feb 2024
Response from Roann on Feb 15, 2024
Hello Douglas - It was nice to know you enjoyed our location and services. We are grateful you choose to spend time with us. We are looking forward to seeing you again at Monarch Mountain Lodge.

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly and helpful staff, the place is quite dated and a bit tired. It was warm and dry place to sleep while visiting Monarch to ski.
Stayed 1 night in Feb 2024
Response from Roann on Feb 15, 2024
Hello Steve - Glad that you had a wonderful stay here in Monarch Mountain Lodge. Thank you as well for appreciating our friendly staff. See you soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and fun place to stay for a breath of fresh mountain air
Stayed 6 nights in Feb 2024
Response from Roann on Feb 13, 2024
Hi Mark - Wow for the perfect rating and thank you for appreciating our excellent staff. It is always a pleaseure to serve csutomers like you. We are very glad that you enjoyed your stay here in Monarch Mountain Lodge.

2/10 Terrible

Cris

Traveled with pets, Traveled with family
Disliked: Amenities
We showed up to the property and no one was on site. The lobby was filthy and upset my wife in a major way. We asked to cancel our reservation leaving a message for the manager, Kelly Rich. We did not stay there and opted to change our plans. We should not be charged for the fiasco
Stayed 1 night in Feb 2024
Response from Kelly on Feb 6, 2024
Chris, as mentioned during our conversation, you and your wife arrived at 11a. Our check in is at 3p. Our policy states we cannot accommodate early check ins on the weekend. You stayed for 2 days. requested a late check out and THEN asked for a refund AFTER your departure.

6/10 Okay

John, Austin

Not what I was hoping for and the beds were hard
Stayed 1 night in Jan 2024
Response from Roann on Feb 5, 2024
Hello John - We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.

8/10 Good

Bjorn

Stayed 1 night in Jan 2024
Response from Roann on Jan 22, 2024
Thanks for your rating Bjorn. Come back and visit us again here in Monarch Mountain Lodge.

4/10 Poor

Roy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been going to Monarch Lodge with my family for years now and this was the worst I've ever seen it. Half the lights in the place were burnt out, no towels available at the pool or front desk, one hot tub broken and the other at 94 degrees. Their were only 2 people working the entire lodge and that's including the kitchen. I don't expect even a three star place for what you pay but this was sad and depressing. Will probably go a different route the next time we ski Monarch.
Response from Roann on Jan 4, 2024
Hello Roy - Apologies for your inconvenience and we did not meet your expectations. We'll make sure all your feedback will be addressed. Thank you

4/10 Poor

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Roann on Jan 2, 2024
Hope you could give more context on your rating. Thanks!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a simple place but at the same time so accomadating. The beds were comfortable. The linens were fresh The place was so tidy. We loved that it had a restaurant onsite.
Stayed 2 nights in Dec 2023
Response from Roann on Dec 18, 2023
Hi Tammy - We are very grateful for your positive feedback to our hotel. Please visit us again here are Monarch Mountain Lodge. Thanks!

6/10 Okay

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Ice machine on our floor not working, nobody at front desk in morning, wall outlets need to be updated, everything was unplugged. Bathtub is small.
Stayed 1 night in Oct 2023
Response from Roann on Oct 23, 2023
Hi James - We regret that your experience with us did not meet your expectations. Hope you could visit us again.

10/10 Excellent

mayra

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 9, 2023
Thank you for the perfect review! We appreciate your business and look forward to seeing you again.

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Sep 2023
Response from r on Oct 17, 2023
Hello Don - Appreciate the 5-stars. Please visit us again here are Monarch Mountain Lodge. Thanks!

10/10 Excellent

Rolando, Paden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Thanks for making the accommodations fit out need ! Highly recommend this place.
Stayed 1 night in Sep 2023
Response from Roann on Oct 11, 2023
Hi Rolando - Thank you for your perfect 5-stars! Our team values customer satisfaction. It's customers like you that make our job wonderful! We look forward to serving you again in Monarch Mountain Lodge.

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Colors
We have stayed here several times. This is an older hotel and layout accordingly. Whoever owns it is not investing in any updates and is deferring some of the Maintenace. That being said, the location is great for skiing or seeing the colors and it is close to Salida. Staff is outstanding and the bed is very good, better than many high-end hotels we have stayed in.
Stayed 2 nights in Oct 2023
Response from Roann on Oct 9, 2023
Hello Scott - We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. Glad you enjoyed your stay here in Monarch Mountain Lodge. Visit us again soon. Thanks!

8/10 Good

Elisha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Roann on Oct 11, 2023
Thanks for your rating.

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Dark vibe” “you don’t want to go in there”
Worst hotel I’ve ever experienced! My Son had a bike race a few hours from home so I tried to save some money and booked Monarch Mt Lodge. I came down with Covid and called a couple days before my reservation to cancel. They would not refund my money, so my wife kindly took my place. When they walked into the weird tiny lobby, they met a couple that had been waiting 50 min. without seeing a single employee. After another 20 min. They finally got their key. When they got to the room, they were surprised to be stopped by the maid who said, and I quote “you don’t want to go in their” total nightmare. By now, my kid was late for his race so he tried to change in the lobby bathroom. Granted, there was a cone blocking an open door, but when my son stepped in he saw what was feces water overflowing out of both toilets. Yuck! Naturally, they returned the key and ran for the door. Wife said it had a “dark vibe”. When I called to express our dissatisfaction, I was hung up on. Stay away!!!
Stayed 1 night in Oct 2023
Response from Kelly on Oct 9, 2023
Hi Justin Roberson - You arrived at 1:15p our check in time is at 3p despite busily preparing rooms for many guests that would gracious arrive at check in, we tried to accommodate your 2 hour early arrival. You were rude and obnoxious. The only employee you spoke to was a front desk agent and you were cursing. You have definitely spun your story. -Kelly

4/10 Poor

Denise

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing was terrible, the person in the dinning room who took our order, which was VERY LIMMITED for dinner had dirty nails and had flip flops on with dirty feet and a dredlock cap on...we were halfway scared
Stayed 1 night in Oct 2023
Response from Kelly on Oct 8, 2023
Hi Denise - I'm so sorry you were only halfway scared; here at Monarch we like to do things all the way! Here's to fully committing next time you are here! Happy Travels! - Kelly

8/10 Good

Alyssa

Traveled with family
Liked: Staff & service
Kind of run down place, but clean! Staff is friendly.
Stayed 1 night in Oct 2023
Response from Roann on Oct 9, 2023
Hi Alyssa - Appreciate your feedback. Thank you for seeing our friendly staff. We look forward in seeing you again here at Monarch Mountain Lodge.

6/10 Okay

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Somewhat disappointed with this hotel! Older property which really could do with a bit of an update! The biggest problem was we left a couple of jackets at the hotel and when we rang to check on this we were told they had no note of anything being left in our room! Extremely disappointed that no one pursued this matter further…someone from the hotel very obviously has 2 new coats at our expense!
Stayed 1 night in Sep 2023
Response from Kelly on Oct 4, 2023
Hi George - Yes, we are indeed an older hotel. We will be celebrating 50 successful years this winter. So sorry to hear you mistakenly left your jackets behind. However, your email said you left 2 jackets, a green sweater and medication behind. When a housekeeper finds an item in a room or anywhere in the hotel, a specific procedure is implementing. The item is placed in a bag and labeled and logged in with both housekeeping and front desk. Then placed in a locked walk-in closet and the guest is called. It is held there for a year before donating to our local women's shelter. My housekeepers have been with me for years, George. This is the first time a guest has left a review accusing them of stealing. What's most questionable is how and why did you leave so much stuff behind. Are you ok?

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Sep 2023

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready they had to clean it.
Stayed 1 night in Sep 2023
Response from Kelly on Oct 1, 2023
Hi Jose Galvez - of course the room wasn't ready; you showed up at 1p--check in is at 3p.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Roann on Oct 2, 2023
Hello, I hope you could share more context on your rating to address your concerns / feedback.Thanks!

6/10 Okay

Judith

Liked: Cleanliness, staff & service
Know before you go.
The staff was very good. Friendly, welcoming and helpful. Only on check in were we told that the bar was beer and wine only until ski season. Not good for someone who wants a full bar as shown on line. Restaurant was in no way inviting or desirable. We opted not to eat as there was nothing desirable on the menu and the room looked completely uninviting. No AC and to cool the room we had to open the doors to the shared deck and use a fan that was missing a blade and very wobbly and noisy. Fine if you don’t mind people walking by and looking in your room. Smokers on the deck mean you’ll have smoke coming in your room as we did from the cigar smoker next door. We had to close our doors to the smoke which meant a hot night with no AC. The door locks are residential grade and almost antique. The sheets on the bed didn’t fit and when you laid down they popped right off and I slept directly on the mattress. The pool was great and we enjoyed that. The hotel was very clean. As long as you know all these things going in it is probably okay. Had I known some of these things I probably would have looked elsewhere. I think this hotel definitely caters to the budget ski group.
Stayed 1 night in Sep 2023
Response from Roann on Oct 31, 2023
Hello Judith - We really appreciate your review and feedback. We are grateful you choose to spend time with us. We are looking forward to seeing you again at Monarch Mountain Lodge.

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
This property has not been maintained very well. Not bad for the price (I guess), but just be aware: this place is a dive.
Stayed 5 nights in Sep 2023
Response from Roann on Sep 28, 2023
Hello William - We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.

2/10 Terrible

David

Disliked: Property conditions & facilities, room comfort
House of horor
Arrived at hotel with a smile. During check i mentioned their poor reviews. The hotel owner ordered me off the property and was told to go stay somewhere else. I was shocked of how the owner belittled me. I noted that this hotel is in extreme disrepair and lobby bathroom was filthy and had extreme odor. This owner apparently has some problems. Stay away from this property.
Stayed 1 night in Sep 2023
Response from Roann on Sep 28, 2023
Hi David - So sorry you did not have the experience you were expecting. We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Roann on Oct 2, 2023
Hello Beth, I hope you could share more context on your rating to address your concerns / feedback.Thanks!

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was not clean. who ever was there before me the night before their mess was still in room when i checked in.
Stayed 1 night in Sep 2023
Response from Kelly on Sep 23, 2023
Megan Bivins - You and your spouse arrived notably in a bad mood around 5p and had asked to change rooms several times within a 2 hour timeframe; staying in each room for 30 min or more. One room too cold... one too hot... We offered to refund your entire stay, but you refused; and instead extended your stay for 2-nights. It's bizarre that you would complain of an unprepared room. Welcome to the 'Do Not Rent' List. Happy travels! Kelly

2/10 Terrible

Judy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelly on Sep 23, 2023
Judy Sobinovsky - As discussed with Expedia, you did not check in, your payment card was never presented, however you were charged a penalty as a no-show. When you could not get reimbursed for your cancellation fee, you threatened to leave a bad review. I'm happy you can follow through with some of your verbal commitments. Happy Travels! Kelly

10/10 Excellent

Margine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colorado Beauty
A quick getaway for my spouse and I. We were welcomed by great staff and always going the extra mile to make sure our stay was serene. Top floor and quiet with a beautiful view of the mountain. The hotel got a bit slammed by last minute guests like us. We did book that morning. Only 2 workers in the restaurant and they knocked it out of the park. Great food. Next morning of beautiful surroundings and again an excellent meal, we were enjoying the pond, bridges and paths. A so must go. We love the older style of the 100 room lodge.
Stayed 1 night in Sep 2023
Response from Roann on Sep 22, 2023
Hello Margine - We are so glad you had a fantastic stay with us here at Monarch Mountain Lodge. Thank you also for appreciating our dedicated staff. We look forward to seeing you again.

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Roann on Sep 22, 2023
Hi Marcy - Thanks for the rating. Come back and visit us again here at Monarch Mountain Lodge.

10/10 Excellent

Beverly

Stayed 1 night in Sep 2023
Response from Roann on Oct 9, 2023
Thank you for the perfect rating. Please visit us again here at Monarch Mountain Lodge.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly/helpful staff. Beautiful location. Pleasant and relaxing walking path. Close to Monarch Mountain.
Stayed 1 night in Sep 2023
Response from Roann on Sep 28, 2023
Hello Richard - We appreciate your perfect rating. Our goal is to make your stay exceptional as always. We are grateful you chose to spend time with us. We are looking forward to seeing you again at Monarch Mountain Lodge.

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Kelly on Oct 8, 2023
Oh David, you're a man of few words. Well, here's a few words from me. Welcome to the "Do Not Rent" list. -Kelly

2/10 Terrible

Nick

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
After staying one night advised front desk I planned to return for an additional day. The additional day was a mistake as the room wasn't ready and had to make the bed myself after learning another room I was to be moved to also was not cleaned or ready.
Stayed 1 night in Sep 2023
Response from Kelly on Sep 16, 2023
Hi Nick - Thank you for leaving two reviews, you are extra special. You showed up 3 hours prior to check in. You insisted on getting into the room immediately. YOU mistakenly booked your rooms - we did not. We have voted you incapable of basic travel.

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service
Literally had to go ask for sheets to make the bed myself after finding out another room also wasn't cleaned.
Stayed 1 night in Sep 2023
Response from Kelly Ritz on Sep 16, 2023
Hi Nick - Thank you for leaving two reviews, you are extra special. You showed up 3 hours prior to check in. You insisted on getting into the room immediately. YOU mistakenly booked your rooms - we did not. We have voted you incapable of basic travel.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Upgrade Request
Bathroom and bedsheets were not clean. Balcony space is not private or separated by rooms, so we couldn't sleep with the windows open. The hotel doesn't seem to be maintained well or really upgraded since 1990. Everyone who worked at the hotel was extremely friendly and helpful.
Stayed 1 night in Sep 2023
Response from Kelly on Sep 12, 2023
Hi Anonymous - thank you for the great praise regarding our staff. I'm sorry to hear your experience was not what you expected. Our Mountain-view Terrace rooms are thoroughly described on our website and on the room description right next to the "book" button. It literally says the words "shared terrace" 3 times.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The desk staff was very nice but the resurant never seemed to be open. The doors were but never any staff inside for service. The coffee pot leaked, plugs would not stay in the outlets and my kids found mashed blueberries in the carpet of their room. The beds were awful. Extremly hard. It seemed like we were sleeping on box springs. I know its a ski lodge but after a long day of skiing you would want a comfortable bed. It was off season so the sundries store was not well stocked and no refunds per policy. As we were there for a family funeral and traveled for 1000 miles we could not relocate so made due. Property is very much in need of some upgrades.
Stayed 3 nights in Sep 2023
Response from Kelly Ritz on Sep 12, 2023
Hi Anonymous - so sorry you did not have the experience you were expecting. Our Restaurant is closed for lunch. Our ours are posted on our website and posted on the sign in the restaurant. We offer hotel credit for any cancellations 72 hours prior to arrival. It is on our website and posted on the room descriptions prior to booking.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Monarch Mountain Lodge, The room was big enough, the views terrific, and the area beautiful!
Response from Roann on Sep 11, 2023
Hello Steve - We appreciate your perfect rating. We are glad we made your stay fabulous. Come back and visit us again here at Monarch Mountain Lodge. Thanks.

8/10 Good

joshua

Traveled with group
Liked: Cleanliness, staff & service, room comfort
hiking trip
Beautiful place to stay. Not too far from Salida and Mts we wanted to hike.
Stayed 6 nights in Aug 2023
Response from Roann on Sep 7, 2023
Hi Joshua - Thank you for taking the time and sharing your feedback regarding your stay! Visit us again soon here at Monarch Mountain Lodge.

6/10 Okay

Gwendolyn

Traveled with family
Liked: Staff & service
Staff was minimal but very sweet and helpful. Property needs lots of work and updating. Very beautiful location on Monarch Mountain.
Stayed 1 night in Sep 2023
Response from Roann on Oct 31, 2023
Hi Gwendolyn - We are grateful for choosing to spend time with us. Thanks for appreciating our helpful staff. Come back and visit us again here at Monarch Mountain Lodge. Thanks.

6/10 Okay

Samuel, Orrtanna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bed was uncomfortable and the dining was limited.
Stayed 1 night in Sep 2023
Response from Roann on Sep 5, 2023
Hello Samuel - Thank you so much for taking the time to write a review regarding your stay. We are so sorry the overall experience did not meet your expectations.

10/10 Excellent

Vijaya Pratap Reddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Roann on Sep 5, 2023
Hi Vijaya - Great to see 5-stars from you. We’d be happy to serve you again with the same awesomeness the next time you visit Monarch Mountain Lodge.