Ratings based on 339 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 22, 2018 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 4, 2018 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Business trip

Posted Dec 23, 2017
Pros: Reception staff, housekeeping
Cons: Breakfast arrangements, instructing all staff members to be polite including staff at the cafeteria. Perhaps the staff do not have enough experience.
I was there for 6 nights. The room was spacious, hot water facilities are very good. The staff at reception are very helpful and polite. They are very good at arranging for taxis. The same cannot be said for the breakfast staff. Breakfast finishes at 10.30am, you cannot have coffee in the breakfast room till 10.40am, you need to leave sharply at 10.30am. Some people are very rude, they can make people very uncomfortable. There are no hot water provisions so we need to go to a cafeteria for hot water. Again, the staff at the cafeteria need to be told to be more polite. They make people very uncomfortable for asking for hot water. So, there are some problems with the breakfast provisions and the hot water provisions (the respective staff members keep shouting nonsense in Spanish which some of us do not understand) but the hotel is comfortable on the whole.
5 out of 5
by Luis

Perfect location

Posted Dec 3, 2017 on Hotels
Next to Argüelles Metro Station.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ni e hotel bit the parking is expensive

Posted Sep 18, 2017
It was very easy to drive anywhere without trafic problems
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great location for the price

Posted Sep 17, 2017
Close to the Metro (which is easy to navigate); major shopping centre just across the road, and the rooftop is a great place to chill out at the end of a busy day sightseeing and just enjoy watching the city 'light up'.
5 out of 5
by Michael

A + hotel!

Posted Sep 11, 2017 on Hotels
Friendly service. Great location. Would definitely stay there again.
3 out of 5
by Linda

Posted Jun 13, 2017 on Hotels
The air conditioning was bad. Even after they fixed it it barely worked. I had problems sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima Peru

Nice experience in a very good place

Posted Jun 5, 2017
Pros: Everything
Cons: Maybe service on the terrace on the roof, There is not have.
Location: You can walk to the shooping area or to the tourism areas. Great location
I was a week and the personel was so kind. The breakfast service every time on time. Great location too.
4 out of 5
by PEARL

excellent location

Posted May 31, 2017 on Hotels
Good location, not too crowded. public transport, amenities, shopping, food all nearby. only issue was the air-condition......not working well