Ratings based on 830 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel - close to centre and amenities

Posted Aug 18, 2017
Really enjoyed our stay here, big rooms, lovely staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Hotel was clean and comfortable, perfect for a city break. Good location from centre and airport.
Comment from Hotel Management
Jul 11, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Guest, Thank you so much for such a great comment and so nice words about your stay at Suites Viena. We are especially pleased that the hotel was of your total satisfaction. We all are working hard to provide the best possible attention and service to our Guests. I really hope to have the chance to welcoming you back in the near future. Best Wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

My bolt hole in Central Madrid.

Posted May 23, 2017
Pros: Friendly staff. Nice room.
Cons: Can't think of anything. Perhaps coffee in the room.
Location: I love the area (I'm biased I used to live there) a quiet typical Madrid neighbourhood. Some nice bars and cafes etc close by.
Stayed here a few times now so nothing new to write really. My stays here have been consistently good so it is my first choice when I visit the city.
Comment from Hotel Management
May 24, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Phill, We are glad to know that you enjoyed your visit to our City. Our hotel, as you say is in a great location where you can visit the city by walk, it is just at the city centre around of lots of restaurants and other leisure options. In Madrid there always is something to do. Kind regards!
5 out of 5
by A verified traveler

Centrally located

Posted May 14, 2017 on Hotels
Sercotel Viena was adequate for my needs and is centrally located for sightseeing, restaurants, and shopping.
Comment from Hotel Management
May 16, 2017
Dear guest, Many thanks for your stay at Suites Viena. For us is very important that our guests feel comfortable and happy during their stay in the hotel. We would truly love the opportunity to welcome you back next time you are in Madrid. Best Regards, Eva Vicente Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding Breakfast and Staff

Posted May 10, 2017
Pros: Nice clean room and good breakfast
Location: Location pretty convenient
Very nice staff at desk and serving breakfast . Nice stay.
Comment from Hotel Management
May 11, 2017 by Suites Viena, Hotel Management
Dear guest: Thank you very much for your nice comments about us. This helps us a lot in order to improve our service. Kind regards from Suites Viena´s team.
5 out of 5
by Ruth

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017
Thank you! Kind regards Eva Vicente Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Perfect Hotel In Madrid

Posted Apr 28, 2017 on Orbitz
This is an amazing hotel in Madrid. The staff was extremely friendly always helpful. The rooms are quiet, clean, comfortable and surprisingly larger than expected. The breakfast buffet offers many delicious choices and the staff is always friendly and helpful. The hotel is a 3 min walk to the Plaza de Espana where you can catch the metro to go anywhere in this elegant city. I highly recommend this hotel and will definitely stay again.
Comment from Hotel Management
May 3, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Gary and Russ, Thank you very much for taking the time to relay your detailed and honest feedback of your recent stay with us. Our constant effort at Suites Viena is to create a relaxing environment and offer efficient, warm and friendly service to all our guests and we are happy to hear that you were overall happy with the services provided by our team. We are delighted to learn that you enjoyed the room and breakfast. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Apr 19, 2017
Pros: Good location and facilities
Cons: Noting
Location: Close to Plaza de Espana and Metro and within easy walking distance of attractions
Good hotel and excellent value. Close to Madrid centre and attractions. Good breakfast included Certainly would recommend and use again.
Comment from Hotel Management
Apr 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Good morning, Thank you very much for having chosen Suites Viena for your stay in Madrid. We all hope that you will be able to come back and stay with us in the near future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fantastic Location - Visit Madrid from here

Posted Apr 14, 2017
Pros: Location, cleanliness, rooms and staff.
Cons: For some reason my Expedia booking included breakfast but the Hotel were not advised. They were very good about it and didn't charge.
Location: You are in a quiet street but virtually in the middle of Madrid. 10 minutes walk to the Palace etc. Couldn't fault the hotel.
Excellent value hotel in a great location, 10 mins walk from Cathedral Palace and Main Squares. Plenty of restaurants nearby, close to great park for runners etc. Don't expect international TV or a great view, but good-sized clean rooms with efficient air con good plumbing and a microwave, hob and fridge into the bargain. Nice breakfasts and lovely staff.
Comment from Hotel Management
Apr 18, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Nigel, Thank you for your review and score. Thank you for choosing our hotel and we are glad you had a positive experience. Our staff strives to create a service experience for our guest that is lasting. We appreciate all of your comments and hope to see you again in the near future.
5 out of 5
by A verified traveler

Wonderful Hotel

Posted Apr 13, 2017 on Hotels
Stayed at the Sercotel Suites Viena on a recent vacation to Madrid. Because of bad weather in the United States, our trip was delayed two days. The hotel was so accommodating every time we called to alert them that we would not be checking in that particular day and let us extend our trip with no problem! Daily breakfast was delicious with traditional Spanish foods as well as what an American breakfast would have as well. Front desk staff spoke English very well and was extremely helpful when asking any questions or calling for a taxi. Would recommend this hotel!
Comment from Hotel Management
Apr 18, 2017
Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future Best regards, Eva Vicente Front Desk Manager