Ratings based on 870 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Modern Hotel within the city

Posted Nov 18, 2017
This was a very nice modern Hotel situated within the city and conveniently located three short blocks from the nearest Metro Station. King size bed was great, and the breakfast buffet had lots of selection. Staff very helpful.
Comment from Hotel Management
Nov 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Guest, Thank you so much for choosing Suites Viena for your last stay in Madrid! It’s great to read you liked our property and you enjoyed your stay with us. I am sharing your comments with the whole team! Looking forward to hosting you in your next visit to Madrid. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CALGARY AB

GREAT ROOM WITH HUGE WINDOW OVERLOOKING GREENS

Posted Oct 25, 2017
Pros: LOCATION CLOSE TP AIRPORT FOR FLYING IN AND OUT OF EUROPE
Cons: TOO SMALL LOBBY SPACE NOT TOO WELCOMING IN APPEARANCE
Location: EXCE;;ENT FOR STOPOVERS
VERY TIRED FROM LAST LEG OFTRIP RETURNING HOME. THEY STORED OUR LUGGAGE FOR US FOR THREE DAYS AS WE FLEW FROM MADRID TO COLOGNE AND BACK. SUPER HOTEL! STAFF WAS HELPFUL, WILL SLWAYS BOOK HERE
Comment from Hotel Management
Oct 27, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Dids, Thank you so much for your rewarding review and for choosing Suites Viena for your stay. We are really glad that you have had such a pleasant stay and we sincerely hope to welcome you again in Madrid sometime. Please receive the best regards from the entire Suites Viena staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madrid from DC

Hotel in the middle of the city of Madrid

Posted Oct 19, 2017
After a long flight and losing my luggage, the staff did everything to accommodate me quickly. When my luggage was found the staff quickly notified me. Anything I needed they tried to meet. The cleaning staff always left my room impecable.
Comment from Hotel Management
Oct 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Gerson, We very much appreciate your comments regarding your stay at Suites Viena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tegucigalpa

Excellent, convenient hotel

Posted Oct 18, 2017
Pros: Everything
Location: The hotel is close to the center and to the metro.
Everything about our stay at this hotel was very positive. My wife and I wanted an extra bed in our room for our daughter who had just decided to join us. This request was punctually fulfilled. Breakfast was good and the staff were excellent. Plaza de España is very close by.
Comment from Hotel Management
Oct 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dears Peter, Thank you for your time and for your comments that always help us to improve. I am glad that I have enjoyed Suites Viena and hope to return very soon. Anything you need from us will be happy to assist you. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Berlin, CT

Clean and friendly

Posted Oct 12, 2017
The room was large, bed comfortable, good climate control. Everything was immaculately clean. Paco at the front desk was expert at showing on a map how to use the Metro and how to walk the city. The hotel is near the Palace and cathedral and the Temple of Debod. The neighborhood is walkable. There is no restaurant on site except for the breakfast option, but there is room service from a nearby restaurant, and there are plenty of options nearby. The Metro station is a five-minUte walk (Plaza de Espańa) and with one transfer, you can get to the airport.
Comment from Hotel Management
Oct 13, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Bob, thank you for your excellent comments and for sharing your experience, I am very happy to know have you enjoyed your stay. The entire Suites Viena team look forward to welcoming you back in a very near future! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Nice hotel! I would come back!

Posted Sep 20, 2017
Nice place, centric, nice staff! Helpfyl and kind!
Comment from Hotel Management
Sep 21, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Sue, We're so happy reading your lovely words about your stay. You definetely made our day! We're looking forward to welcoming you again. Warm regards from Madrid
5 out of 5
Recommended
for Everyone
by A verified traveler from Clevedon, Somerset UK

Super Hotel very convenient for the city centre.

Posted Sep 13, 2017
Pros: Location
Cons: Fine
Location: Excelent
Excelent hotel many facilities including a modest Kitchen in the room. Very convenient for the city centre and the underground and tain stations. The staff were friendly and very helpful.
Comment from Hotel Management
Sep 14, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Malcom, Thank you very much for you nice review. Is very important for us to know that our guests enjoy a very good experience and our hotel looks nice. We hope to see you soon in our beautiful city. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Sep 2, 2017
Excellent location, easy access to metro and main shopping area. Quiet, lovely little places to eat and amazing park round the corner.
Comment from Hotel Management
Sep 4, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your feedback with us and other visitors of this website. We are very happy you were overall satisfied with Suites Viena. Our location is very convenient and well connected to move around our wonderful city. We are glad you appreciate this. Hoping to see you back at Suites Viena, I wish you a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Aug 29, 2017
Great Better than expected for price. Big and clean
Comment from Hotel Management
Aug 30, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Dan, Thak you very much for your feedback. We really appreciate your nice words. Hope to welcome you back soon! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Madrid central

Posted Aug 28, 2017
The hotel was about a 5 minute walk from plaza de espana metro so easy to find the hotel itself was quiet the reception was manned 24 hours there was a little cafe /coffee bar where you could have breakfast all food was freshly made they also did room service would definitely use this hotel again Very easy to get to from the airport changed metro once at Nuevo ministerios cost per person is about 6 euros
Comment from Hotel Management
Aug 29, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Joanie, Thank you for sharing such a descriptive review. Its great to hear that you had a good stay with us. We very much hope to have the pleasure of welcoming you back in a near future. Kind regards on behalf of Suites Viena's team.