Ratings based on 891 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

An old favourite

Posted Jan 15, 2018
Pros: Everything
Cons: We requested a double bed but got two singles.
Location: In the Arguelles area of Madrid near Plaza de Espana. Lots of bars and places to eat in the vicinity. Tube stations close by.
We have stayed here a few times now. Nice hotel and in a great part of Madrid.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Modern Hotel within the city

Posted Nov 18, 2017
This was a very nice modern Hotel situated within the city and conveniently located three short blocks from the nearest Metro Station. King size bed was great, and the breakfast buffet had lots of selection. Staff very helpful.
Comment from Hotel Management
Nov 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Guest, Thank you so much for choosing Suites Viena for your last stay in Madrid! It’s great to read you liked our property and you enjoyed your stay with us. I am sharing your comments with the whole team! Looking forward to hosting you in your next visit to Madrid. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CALGARY AB

GREAT ROOM WITH HUGE WINDOW OVERLOOKING GREENS

Posted Oct 25, 2017
Pros: LOCATION CLOSE TP AIRPORT FOR FLYING IN AND OUT OF EUROPE
Cons: TOO SMALL LOBBY SPACE NOT TOO WELCOMING IN APPEARANCE
Location: EXCE;;ENT FOR STOPOVERS
VERY TIRED FROM LAST LEG OFTRIP RETURNING HOME. THEY STORED OUR LUGGAGE FOR US FOR THREE DAYS AS WE FLEW FROM MADRID TO COLOGNE AND BACK. SUPER HOTEL! STAFF WAS HELPFUL, WILL SLWAYS BOOK HERE
Comment from Hotel Management
Oct 27, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Dids, Thank you so much for your rewarding review and for choosing Suites Viena for your stay. We are really glad that you have had such a pleasant stay and we sincerely hope to welcome you again in Madrid sometime. Please receive the best regards from the entire Suites Viena staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madrid from DC

Hotel in the middle of the city of Madrid

Posted Oct 19, 2017
After a long flight and losing my luggage, the staff did everything to accommodate me quickly. When my luggage was found the staff quickly notified me. Anything I needed they tried to meet. The cleaning staff always left my room impecable.
Comment from Hotel Management
Oct 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Gerson, We very much appreciate your comments regarding your stay at Suites Viena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tegucigalpa

Excellent, convenient hotel

Posted Oct 18, 2017
Pros: Everything
Location: The hotel is close to the center and to the metro.
Everything about our stay at this hotel was very positive. My wife and I wanted an extra bed in our room for our daughter who had just decided to join us. This request was punctually fulfilled. Breakfast was good and the staff were excellent. Plaza de España is very close by.
Comment from Hotel Management
Oct 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dears Peter, Thank you for your time and for your comments that always help us to improve. I am glad that I have enjoyed Suites Viena and hope to return very soon. Anything you need from us will be happy to assist you. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Professional and convenient

Posted Oct 15, 2017 on Orbitz
Pros: Staff
When I arrived I gave them my names and without looking anything up the desk clerk said "Yes, you have two rooms," which I did. They were cleaning my in-laws room seconds after they vacated and alerted us that things were left, before we got out of the hotel, which was good because some of the things left behind were very important. Within walking distance to really nice restaurants and the hop on hop off. That was another thing. They got hop on hop off tickets for us, using out email address but a discount code we didn't know about then printed them for us. Turns out there's a senior discount. Really great. I highly recommend.
Comment from Hotel Management
Oct 20, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Pat, Thank you so much for taking the time to share your experience with us and the rest of the Travellers. I was so happy to learn how much you enjoyed our service provided by all the team. For all of us, it was a pleasure to assist in making the stay memorable. Should you require any further assistance, please do not hesitate to contact us. Thank you for your time and consideration. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Berlin, CT

Clean and friendly

Posted Oct 12, 2017
The room was large, bed comfortable, good climate control. Everything was immaculately clean. Paco at the front desk was expert at showing on a map how to use the Metro and how to walk the city. The hotel is near the Palace and cathedral and the Temple of Debod. The neighborhood is walkable. There is no restaurant on site except for the breakfast option, but there is room service from a nearby restaurant, and there are plenty of options nearby. The Metro station is a five-minUte walk (Plaza de Espańa) and with one transfer, you can get to the airport.
Comment from Hotel Management
Oct 13, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Bob, thank you for your excellent comments and for sharing your experience, I am very happy to know have you enjoyed your stay. The entire Suites Viena team look forward to welcoming you back in a very near future! Best regards.
4 out of 5
by Daniel

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Oct 10, 2017
Thank you Daniel! Kind regards Eva Vicente Front Desk Manager
4 out of 5
by A verified traveler

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Oct 10, 2017
Thank you! Best regards Eva Vicente Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Nice hotel! I would come back!

Posted Sep 20, 2017
Nice place, centric, nice staff! Helpfyl and kind!
Comment from Hotel Management
Sep 21, 2017 by Eva Vicente, Front Desk Manager, Hotel Management
Dear Sue, We're so happy reading your lovely words about your stay. You definetely made our day! We're looking forward to welcoming you again. Warm regards from Madrid