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We get there arund 3 15 pm to Check in and they made us turn around ! Checking time only at 4! Stupid
Ghislain
Stayed 1 night in Apr 2024
Response from Minoo on Apr 13, 2024
Hello Ghislain, Our guaranteed check-in time is at 4 pm, however we accommodated you at 3.38 pm on a concert night! We encourage you to check the hotel's check-in time for future reservations to avoid disappointment. Thank you.
It took 45 minutes to check in, the line was long and slow.
We paid without a visa, so they added $100 to the stay and didn’t tell us if we had just used our visa we wouldn’t have to do that. Then had to check out with them to get the $100 back. Again, they didn’t mention that they had to check our room before giving us our money back.
Amanda
Stayed 1 night in Apr 2024
Response from Minoo on Apr 13, 2024
Thank you for your feedback. Your concerns have been raised to the department head.
Thank you for taking the time to leave a review, we hope to see you again in the future.
10/10 Excellent
Michael
Business traveler
Apr 11, 2024
Liked: Cleanliness, staff & service, amenities
The property was nicely located and easy to get to from the highway and the staff were very friendly. The common area of the hotel were very nice, however the rooms need some TLC and updating. They were clean, but worn and very dark. Also it was very noisy and wouldn't be my first pick of a place to stay again.
Michael
Stayed 1 night in Apr 2024
Response from Eric on Apr 17, 2024
Thank you for taking the time to leave a review. I've relayed your comments to management.
Visit frequently but never stay at motel. Very nice. Fruendky staff. Clean room and easy access to Casino. Shame the buffet isn't open every day but the pub was ok in a pinch. I would definitely stay again
Tom
Stayed 1 night in Apr 2024
Response from Eric on Apr 10, 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.
8/10 Good
David
Apr 9, 2024
Liked: Cleanliness, staff & service
David
Stayed 1 night in Apr 2024
Response from Eric on Apr 10, 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.
10/10 Excellent
Gerald
Traveled with partner
Apr 7, 2024
Liked: Amenities
Easy checkin and a nice property
Gerald
Stayed 1 night in Apr 2024
Response from Eric on Apr 8, 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.
After having my door kicked my a drunk while my disabled wife was the was a little upsetting and felt like i had to take care of it myself. It was not quite the respond that I thought I should recieve from a first class hotel like casino nb
Jeffrey
Stayed 1 night in Mar 2024
Response from Eric on Mar 18, 2024
Thank you for taking the time to leave a review, we apologize for your experience, and as a gesture of good faith, I've put a note on your profile to give you a complementary upgrade on your next visit, just give us a call next time you book to advise us that you are coming. Should any situation like this happen, please give us a call at the front desk so that we can address the situation as fast as possible.
10/10 Excellent
Jessica
Traveled with partner
Mar 16, 2024
Lovely stay but room was very worn/outdated compared to the rest of the hotel.
Jessica
Stayed 1 night in Mar 2024
Response from Minoo on Mar 17, 2024
Thank you for your feedback. We appreciate it and your concerns are brought up to the needed management team members.
8/10 Good
Tommy
Traveled with family
Mar 15, 2024
It's a nice place, but the parking sucks if u have a truck
The hotel was great - the room was very clean, staff were very friendly. If I had one thing to comment on, it would be the lack of any bright lighting in the room, bathroom included. Everything was very dim. I would have rated everything excellent if it wasn't for that.
Tanya
Stayed 1 night in Mar 2024
Response from Eric on Mar 12, 2024
Thank you for taking the time to leave a review we hope to see you again in the future.