Posted Mar 10, 2017
My experience was great until I went to extend my stay. I called around 10pm to extend as I needed to work through the night and expected to sleep beginning around 7:30 am. At 11:15, through the earplugs I hear housekeeping trying to get into my room despite the 'do not disturb' sign, much like the day before as they burst into the room despite the sign. They went away before I was completely roused and then the telephone begins ringing. I answer thinking the night person must have forgotten to tell them. The manager was rude, telling me I had to come to the front desk immediately to swipe the card (yes, they had seen and taken my card information upon check in). I explained that I worked late and was sleeping and couldn't it wait. He said no, I must come now and demanded to know what I had exactly said to the night manager (a super sweet caring woman). I said if you require me to get up now then I will simply take 40 minutes and leave rather than pay for interrupted sleep. He said fine and hung up. I will never go there again and before this I wanted to extend my stay and return next week.
A small aside, I don't think pet friendly means you should bring your pets in the dining area. The staff did nothing to monitor pets in the dining area or noise level of barking/whining dogs but with earplugs you should be fine.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Please accept my sincere apology regarding the issue you had. we would love to extend your stay but when you extend, you have to come at front desk and sign registration form and authorize us to charge card on file. Otherwise, it may end up in dispute.
Again, we are really sorry for any inconvenience you had while staying at Red Roof Inn.