Ratings based on 638 Verified Reviews

3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Southlake

Nice hotel in very good location!

Posted Sep 20, 2017
Overall the Room is very good. Beds are comfortable. Do not hear anything noise from street except door closed from neighbor rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice, clean hotel near the MTR station!

Posted Sep 10, 2017
Pros: Cleanliness, Friendliness of staff..
Cons: none
Location: Near Prince Edward MTR station, Fa Yuen Street and Mongkok.. lots of food and shops to shop around!
This is my second time stay at this hotel and I am still loving it. The amenities were just right and the location is just superb. Very near to the Prince Edward MTR station and lots of food choices nearby, you wont even starve! Hong Kong stands a special place in my heart and i will always return to this hotel whenever I am back!
Comment from Hotel Management
Sep 12, 2017 by AM / Metropark Hotel Mongkok, Hotel Management
Dear Valerie, Thank you for the comments and shared your staying experience with the Metropark Hotel Mongkok. We are glad to hear that the hotel location was convenient to you and the compliment to our staff. We will maintain and improve the quality of services. Look forward to welcoming you back to the Metropark Hotel Mongkok in near future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Excellent location

Posted Aug 11, 2017
Pros: Location and friendly staff.
Cons: Nothing.
Location: Perfect for all shopping and sightseeing activities.
I have stayed in this hotel for our last 4 annual trips to Hong Kong. I feel at home there.
Comment from Hotel Management
Aug 14, 2017 by AM / Metropark Hotel Mongkok, Hotel Management
Dear Connie, Thank you for the comments and shared your staying experience with the Metropark Hotel Mongkok. We are glad to hear the compliment to our staff and the hotel location was convenient to you. Look forward to welcoming you and your family back to Metropark Hotel Mongkok in near future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good room facilities, close to train station

Posted Jul 4, 2017
Pros: Room facilities and layout is good, very close to train station
Cons: Strong smell of cigarette smoke when entering the room
Comfortable stay, staff are efficient and pleasant
Comment from Hotel Management
Jul 7, 2017 by Assistant Manager, Hotel Management
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

nice hotel with good location

Posted Jul 2, 2017
Pros: good location
nice hotel with good location. near many local restaurants and shops.
Comment from Hotel Management
Jul 6, 2017 by am, Hotel Management
Dear Guest, Thank you for the comments and shared your staying experience with the Metropark Hotel Mongkok. We are glad to hear that the hotel location was convenient to you. Look forward to welcoming you and your family back to Metropark Hotel Mongkok in near future. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

near the MTR, lots of nearby food options

Posted Jul 2, 2017
Pros: The staff was really polite and assisted when we called for assistance with extra amenities like towels.
Cons: More manpower could be the key to resolving long queues in the afternoon when people are checking in and out of the property.
Location: Near Prince Edward MTR and lots of food options nearby
The hotel was really good as this was my second visit back to the same property... however, there was long snaking queues when we approached to check-in at 12 noon and there was very limited staff to handle the queue.
Comment from Hotel Management
Jul 5, 2017 by AM / Metropark Hotel Mongkok, Hotel Management
Dear Guest, Thank you for the comments and shared your staying experience with the Metropark Hotel Mongkok. In order to maintain the quality of service to our guest, we will look into the traffic control in hotel lobby especially during rush hours and the manpower control. Look forward to welcoming you and your family back to Metropark Hotel Mongkok in near future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenient location, clean room.

Posted Jul 1, 2017
Location is the key here, MTR exit is a 2min walk away, food is everywhere you turn, Fa Yun street market is <5min away, the heart of Mongkok <10min walk away or one MTR stop away. Take note when taking taxi to hotel: there are TWO Metropark hotels in the same area, so make sure it's the correct one. Bus stop FROM airport is right at the door step, very convenient, BUT going TO airport is NOT as convenient, a little onerous walk when towing your luggage, it's also the last pickup stop before turning to freeway (meaning bus might be full by then and you'll have to stand all the way). I'd suggest to take free shuttle to Kowloon station for airport express, the pickup is just round the cornern. You can checkin at Kowloon station too. It's a nice relaxing top class ride to airport. BUT for 3-4pax, cost wise, taking taxi might be more worthwhile.... Room is clean and new-ish, very decent room area size compared to other newer HKG hotels. We did not opt for bfast, so can't comment on that.
Comment from Hotel Management
Jul 7, 2017 by Assistant Manager, Hotel Management
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Jun 26, 2017
Nice location. Clean room. Room is small but overall is ok. 2min to prince Edward MTR, 10min walk to mongkok MTR and shopping area.
Comment from Hotel Management
Jun 30, 2017 by Assistant Manager, Hotel Management
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
4 out of 5
by Koh

This traveler left a rating score only Posted Jun 23, 2017 on Hotels
1 out of 5
by milagring

Very bad I will never recommend any one there

Posted Jun 20, 2017 on Hotels
Very un frendley ..service was very poor..i was there on vacation with my wife for wedding anivasery I got 2 single bed try to explain to the lady ..she blame the hotels.com ..i send a email to hotels.com for help no one even bother to reply