Ratings based on 56 Verified Reviews

3.5 out of 5
79% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jun 5, 2016 on Hotels
We stayed on the third floor at first, but the room was terrible. Noisy, cigarette smell comes in through the bathroom, I woke up because of the smell. But we asked for a room change and they gave us a new room, which was great.
Comment from Hotel Management
by Hong, Hotel Management
Dear valued-customer, Greeting from HangNeak Hotel, we're sorry to hear that you had not so enjoyable stay with us last time, thank you for addressing out the issue on the third floor regarding to that smell problem, I'll let our staffs to check and get it fixed for the next visit guests! Glad to hear that we have changed a better room for you right after that, please do not let this little unpleasant experience effect your entire Phnom Penh visit, hope to see you back again and will not let you down with the better stay experience, you have my word! Best Regards, Cheng Hong TANG(Ms.) General Manager HangNeak Hotel +855 11 792 168
3 out of 5
by Wayland from New York

Standard Double Room is 15 m2, not 20 m2

Posted Apr 10, 2016 on Hotels
Their Standard Double Room is 15 m2, not 20 m2 as advertised. There's a rooftop restaurant that has a nice view. Walking distance from the hotel, there's three options for nightlife, Venise KTV, Marock Club, or City Light KTV.
Comment from Hotel Management
Jun 11, 2016 by Hong, Hotel Management
Warmest Greeting from HangNeak Hotel, We sincerely thank you very much for staying with us and also comment us with such a detail online review. We are glad that you find our hotel nightlife nearby nice. We hope to see you again soon. Best Regards, HangNeak Hotel's management
4 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful and accommodating staff!

Posted Mar 8, 2016
Cons: Please check the pillow or other sheets for any stains that should be cleaned or removed!
Kind Staff. Clean room, reasonable price. Good food
Comment from Hotel Management
Mar 14, 2016 by Hong, Hotel Management
Thank you for your highly compliment, I'm glad that you have had a good stay with us, I'm sure to pass on your good words to our staffs and it will be a big encourages to them. So if you ever come back to visit Phnom Penh again, please let we have the honor to serve you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2016
This is a comfortable and good value for money hotel with a great city view from the top floor restaurant. The room, though small, was clean and comfortable. The staff were friendly and helpful. The only drawback is the location, which is a little back from the action.
Comment from Hotel Management
Mar 1, 2016 by Hong, Hotel Manager, Hotel Management
Thank you dear valued-customer for taking your time writing this valuable feedback. It's very inspiring us in striving to make a better stay for each of our guests like you. Hope to see you come to visit Phnom Penh and stay at our hotel again. Please have a wonderful day!
1 out of 5
by A verified traveler

No room safe!!!! Dark dingy, smell of urine

Posted Dec 5, 2015
No room safe!!! Rickety door to room. Smell of urine from bathroom Dark and dingy. Saying that it's ok for students as the majority of them enjoy living in their own squalor!!
5 out of 5
by A verified traveler

Posted Sep 4, 2015 on Hotels
Although it is a bit small, the hotel has everything the 3 star hotel should have. Would recommend to those solo getaway :-)
3 out of 5
by A verified traveler

Fine

Posted Feb 24, 2015 on Hotels
Had to xfer in a short notice due to previous hotel's overbooking. Staff were very polite, room was not the usual queen bed (two single beds combined) ac was not so strong but a fan did helped, way too far from the city center but the food served in their coffee shop were fine.
Comment from Hotel Management
Aug 22, 2015 by Hong, Hotel Management
Dear Valued-Customer, Greeting from HangNeak Hotel, thank you for your feedback, and it's been a pleasure to have you stayed with us, we're working on your issue and make sure it will not happen for your next stay. we're deeply sorry for making any inconveniences! Hope to serving you again for your next visit to Cambodia! Best Regards,
4 out of 5
by Nicandro from California

A gem of a hotel in Phnom Penh

Posted Dec 24, 2014 on Hotels
I stayed in Phnom Penh for 10 days. I loved this hotel, and I will book it the next time I go to Phnom Penh. The staff are very friendly and accomodating. There is a lovely rooftop restaurant, and the food is quite excellent at a very reasonable cost. The rooms are clean, fairly basic, but more than adequate, with standard bathroom and showering facilities. A local central market is within walking distance, as are a number of other restaurants and daily life of people from all walks of life in the city. You can get anywhere by tuk-tuk or taxi, and the hotel was very well located for my needs.
Comment from Hotel Management
Apr 25, 2015 by Hong, Hotel Management
Dear Mr Nicandro, Greeting from HangNeak Hotel, Thank you for your feedback, and thank for choosing to stay in our hotel and the compliments, Hope that you did enjoy the stay with us, and we're trying to serve each of our guests to the best as we could! hope to see you again in the near future! Have a good day, sir! Best Regards, Hotel management
3 out of 5
by chris from London

A cheap alternative if you don't mind walking.

Posted Nov 24, 2014 on Hotels
The hotel was exactly as expected given how much I paid. The room was nothing fancy, but everything worked, although the leaking shower head was slightly annoying. The hotel is quite far away from the main tourist attractions, so unless you like to walk, you should factor tuktuk fares into the price.
Comment from Hotel Management
Aug 22, 2015 by Hong, Hotel Management
Dear Chris, Greeting from HangNeak Hotel, thank you for your feedback and choosing to stay with us. Hope you are doing fine, we are glad to hear that you have had a pleasant stay and we have fixed the shower head problem so that it will not annoy you for your next visit! hope to serving you again if you ever come back to visit Phnom Penh! With Kind Regards,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 10, 2014 on Hotels