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Reviews of Best Western Inn & Suites - Monroe

2.5 out of 5
Best Western Inn & Suites - Monroe
2316 Hanover Drive, Monroe, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 364 reviews" "
Rating 8 - Good. 124 out of 364 reviews" "
Rating 6 - Okay. 36 out of 364 reviews" "
Rating 4 - Poor. 22 out of 364 reviews" "
Rating 2 - Terrible. 6 out of 364 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location, quiet and easy to book.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmine

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean, & comfortable!
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older motel but was clean and quite staff were nice. Breakfast was decent maybe a little pricier than i would expect
Stayed 2 nights in Mar 2024

10/10 Excellent

Santonio

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back to stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Dennis

Traveled with family
Liked: Staff & service
Staff is great. Older property and not worth price. This is not our 1st stay at this property and payed almost twice as much as last stay. My loyaty is running low.
Stayed 2 nights in Jan 2024
Response from PBJ on Feb 14, 2024
Thank you so much for staying with us again! We sincerely apologize for the pricing. Wishing you many more happy and safe travels!

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Good staff with friendly service.
Response from PBJ on Feb 14, 2024
Thank you so much for staying with us! We are so happy to hear you enjoyed a hearty start to your day and encountered friendly service! Wishing you all the best on your future travels!

8/10 Good

Heather

Stayed 1 night in Jan 2024
Response from PBJ on Feb 14, 2024
Thank you so much for rating us here on Hotels! Happy and Safe Travels!

4/10 Poor

Michele

Stayed 1 night in Dec 2023
Response from PBJ on Jan 3, 2024
Thank you for rating our hotel here on Expedia! Wishing you all the best on your future travels!

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. Checked in around 3:45pm. Staff was kind and friendly. Room was clean. Breakfast was good.
Stayed 1 night in Dec 2023
Response from PBJ on Jan 3, 2024
Thank you for rating our hotel here at the Best Western Inn & Suites of Monroe, NC! We are happy to hear you enjoyed clean accommodations and a good breakfast. Wishing you happy and safe travels!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PBJ on Jan 3, 2024
Thank you for rating our hotel here at the Best Western Inn & Suites of Monroe, NC! Wishing you happy and safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from PBJ on Jan 3, 2024
Thank you for rating our hotel here at the Best Western Inn & Suites of Monroe, NC! Wishing you happy and safe travels!

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good
Stayed 1 night in Oct 2023
Response from PBJ on Nov 2, 2023
Thank you for staying with us here at the Best Western Inn & Suites of Monroe, NC and rating us!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from PBJ on Nov 2, 2023
Thank you for staying with us here at the Best Western Inn & Suites of Monroe, NC and rating us!

10/10 Excellent

Tracy, Leesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and very friendly staff. The rooms are clean and there is a lot parking and restaurants near by.
Stayed 2 nights in Sep 2023
Response from PBJ on Nov 2, 2023
Thank you for staying with us here at the Best Western Inn & Suites of Monroe, NC and sharing your review! We are pleased to see you enjoyed our free daily hot breakfast and convenient location! Wishing you happy and safe travels!

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness
There was only 4 small throw pillows instead of regular size pillows on the bed. There should be options. It’s very hard to sleep on a throw size pillow. The bed was fine though.
Stayed 1 night in Sep 2023
Response from PBJ on Oct 4, 2023
We apologize for the pillows. They are standard size pillows but our housekeeping teams pack them into the pillowcase very tightly. We will look into this based on your feedback.

8/10 Good

Barry

Traveled with family
Nice clean place to stay.
Stayed 2 nights in Sep 2023
Response from PBJ on Sep 25, 2023
Thank you for staying with us and sharing your review! We are happy to see you enjoyed nice and clean accommodations! Our housekeeping team works hard! Wishing you all the best!

10/10 Excellent

Bryan

Stayed 1 night in Jul 2023
Response from PBJ on Aug 29, 2023
Thank you for rating our hotel here in Monroe, NC at the Best Western Inn & Suites! Wishing you happy and safe travels!

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from PBJ on Aug 29, 2023
Thank you for rating our hotel in Monroe, NC at the Best Western Inn & Suites here on Expedia! Wishing you happy and safe travels!

10/10 Excellent

Cathalene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the kitchen staffer went above what was asked of her. A true continental breakfast.
Stayed 1 night in Jul 2023
Response from PBJ on Aug 29, 2023
Thank you for sharing your experience with our hotel here in Monroe, NC at the Best Western Inn & Suites! We are happy to hear you enjoyed a good start to the day!

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from PBJ on Jul 4, 2023
Thank you for taking the time to rate us here on Hotels!

10/10 Excellent

michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and very quite. Definitely stay again.
Stayed 1 night in Jun 2023
Response from PBJ on Jun 30, 2023
Thank you so much for choosing our hotel in Monroe, NC here at the Best Western Inn & Suites and sharing your review! We are so happy to hear you enjoyed clean and quiet accommodations!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from PBJ on Jun 19, 2023
Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC and sharing your rating!

10/10 Excellent

travis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from PBJ on Jun 12, 2023
Thank you so much for staying with us and sharing your review here on Hotels!

6/10 Okay

Mark

Business traveler
Liked: Room comfort
ok
Stayed 1 night in May 2023
Response from PBJ on Jun 12, 2023
Thank you so much for rating our hotel! It can show us where we need to improve!

10/10 Excellent

krystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very nice area
Stayed 1 night in May 2023
Response from PBJ on May 29, 2023
Thank you so much for staying with us at our hotel in Monroe, NC and sharing your review here on Expedia! Wishing you many more happy and safe travels!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from PBJ on May 29, 2023
Thank you so much for staying with us at our hotel in Monroe, NC and sharing your review here on Hotels! Wishing you many more happy and safe travels!

8/10 Good

LaShawn

Stayed 2 nights in Mar 2023
Response from PBJ on Apr 23, 2023
Thank you so much for sharing your rating with us!

8/10 Good

Amanda

Stayed 1 night in Mar 2023
Response from PBJ on Apr 23, 2023
Thank you so much for sharing your rating with us!

8/10 Good

Nichole

Stayed 3 nights in Feb 2023
Response from PBJ on Mar 7, 2023
Thank you so much for staying with us!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and room was clean and what I expected.
Stayed 1 night in Feb 2023
Response from PBJ on Mar 7, 2023
Thank you so much for rating our hotel in Monroe, NC here at the Best Western Inn & Suites! Wishing you all the best on your future travels!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay
Stayed 2 nights in Jan 2023
Response from PBJ on Mar 7, 2023
Thank you so much for placing the confidence in us here at the Best Western Inn & Suites to serve your lodging needs in Monroe, NC! Wishing you all the best!

10/10 Excellent

Carla

Stayed 1 night in Jan 2023
Response from PBJ on Mar 7, 2023
Thank you so much for rating our hotel in Monroe, NC here at the Best Western Inn & Suites! Thank you for staying and sharing a review here on Hotels!

10/10 Excellent

Brandon

Response from PBJ on Mar 7, 2023
Thank you so much for rating our hotel in Monroe, NC here at the Best Western Inn & Suites! Wishing you happy and safe travels!

8/10 Good

Denise

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with your family
Response from PBJ on Jan 5, 2023
Thank you so much for staying our hotel in Monroe, NC here at the Best Western Inn & Suites! Wishing you happy and safe travels!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Outdated rooms
Old and outdated hotel. Hole in the blanket from a cigarette burn. Lock bar for the door was held on by a falling out screw and dirty oily door frame. The ceiling in the bathroom was cracked and hanging down texture. Bathtub drain was falling out. The tv went in and out and stayed without connection for 5-10 mins at a time. My stay was not very comfortable at all. I heard people yelling outside at 1am that the front desk gave them a room that’s been rented out already with peoples stuff inside. I couldn’t wait to leave this place. With all the other options available, take a look elsewhere.
Stayed 3 nights in Nov 2022
Response from PBJ on Nov 23, 2022
We sincerely apologize for the problems you encountered. Wishing you all the best on your future travels.

8/10 Good

Roberto L. Battistini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for 5 days. The rooms were very clean and nice. The continental breakfast were good. Definitely I’ll stay again.
Response from PBJ on Nov 23, 2022
Thank you so much for staying with us at our hotel in Monroe, NC here at the Best Western Inn & Suites! We wish you all the best on your future travels.

6/10 Okay

Lynn

Stayed 1 night in Oct 2022

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes! X100000
I love this hotel and plan on coming back if I need to. I walked into the front lobby and it just felt clean and looked clean. Front desk lady was super nice/friendly and gave me a free upgraded room. When I got into the room, again, it just felt clean. Like extremely clean. There was a humidifier in there so no musty weird smells. It was quiet too. You could hear the trains in the distance but not someone in the next door.
Stayed 1 night in Oct 2022
Response from PBJ on Nov 4, 2022
Thank you so much for staying with us at our hotel in Monroe, NC here at the Best Western Inn & Suites. We are happy to hear you enjoyed the friendly service and clean accommodations. We are so glad you appreciated the dehumidifier in the room. We love good air quality, and we do this only to combat days of high relative humidity. Our building is also concrete frame, not wood stick frame, which makes a difference with serenity. Wishing you nothing but the best on your future travels!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

David T.

Stayed 1 night in Sep 2022

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good. Room was clean and breakfast was good.
Stayed 2 nights in Sep 2022
Response from PBJ on Sep 29, 2022
Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC. We are happy to hear you enjoyed clean accommodations and our free hot daily breakfast!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 3 nights in Sep 2022
Response from PBJ on Sep 29, 2022
Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC and sharing your review on Expedia!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from PBJ on Sep 29, 2022
Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC and sharing your rating here on Hotels!

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was safe. It was loud neighbors.
Stayed 1 night in Sep 2022
Response from PBJ on Sep 29, 2022
Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC! We sincerely apologize for the noisy neighbors!

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place.
Clean. Quiet. Good location to stores/restaurants/gas stations. Nice stay overall. Wanted the hot tub room but it was undergoing a deep cleaning. I’d stay again.
Stayed 1 night in Aug 2022
Response from PBJ on Sep 2, 2022
Thank you so much for staying with us at our hotel in Monroe, NC and sharing your review! Wishing you many more happy and safe travels!

10/10 Excellent

Elayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean .. I have stayed there many times !
Stayed 4 nights in Aug 2022
Response from PBJ on Aug 30, 2022
Thank you so much for staying our hotel in Monroe, NC here at the Best Western Inn & Suites and for continuing to place the confidence in us to serve your lodging needs. Wishing you all the best!

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it, great breakfast
Stayed 1 night in Aug 2022
Response from PBJ on Aug 30, 2022
Thank you so much for staying our hotel in Monroe, NC here at the Best Western Inn & Suites! We are so happy to hear you enjoyed your stay and our free daily hot breakfast as well! Happy and Safe Travels!

6/10 Okay

Randall

Business traveler
Liked: Staff & service, room comfort
so so
Room had the smell of pets. Clean and comfortable inside. Not in a great area. alot of people walking around in parking lot that weren't staying at hotel.
Stayed 1 night in Jul 2022
Response from PBJ on Aug 30, 2022
Thank you so much for staying our hotel in Monroe, NC here and sharing your review! We sincerely apologize for our service failures, as we do not allow pets at our hotel. We do try to shampoo a guest room carpet every day. We thank you for bringing the issues to our attention so that we may work to improve.