Family Suite | In-room safe, desk, laptop workspace, blackout drapes

Reviews of American Inn and Suites Dundee

2 out of 5
American Inn and Suites Dundee
130 Outer Dr., US 23 and M-50, Dundee, MI

Reviews

7.0

Good

Rating 10 - Excellent. 151 out of 663 reviews" "
Rating 8 - Good. 211 out of 663 reviews" "
Rating 6 - Okay. 141 out of 663 reviews" "
Rating 4 - Poor. 95 out of 663 reviews" "
Rating 2 - Terrible. 65 out of 663 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
We had a Family suite so it was very spacious, but the room looked a Little worn down. Carpet needed to be cleaned, chairs in the room were stained, and the toilet had a hard time flushing
Stayed 2 nights in Apr 2024

8/10 Good

Marlene

Traveled with family
Everyone is very nice and clean place.. I'm happy!
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel provides good value for the price. Older hotel but clean and reasonable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for your feedback, we are an older hotel but have our incredible staff to thank for our overall cleanliness and friendliness. We look forward to welcoming you again!

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities
Its was great
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Debbie

Traveled with family
Liked: Staff & service, property conditions & facilities
Pat was super helpful so was the young guy who checked us in
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you for your feedback, and as always, we look forward to welcoming you again!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from American Inn & Suites Dundee on Feb 23, 2024
Thank you for your feedback and for sharing your experience. We really appreciate your business!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 12, 2024
Thank you Daniel, for the awesome rating and recommendation. We hope to welcome you back in the near future.

10/10 Excellent

Jim

Liked: Amenities
everyone was super nice
Stayed 2 nights in Jan 2024
Response from Guest Relations on Feb 7, 2024
Thanks Jim!! We greatly appreciate your recommendation and compliments regarding our staff, we will pass it along. We hope to see you again sometime!

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Just slept there. First night was a bit loud with closing room doors but second night was quiet
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 7, 2024
Thank you for the feedback, we do apprecaite it. We do have a 24 hour front desk and we are always happy to help and in addition, we are sure you already met Hannah, but she is our manager and always happy to help ensure that you have a restful stay. We hope to see you again and wish you safe travels.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a great value and the staff was very nice.
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 5, 2024
Thank you, we value and cherish our guests opinions and we greatly apprecaite you sharing your experience and giving us your recoemmendation. We hope you visit us again in your travels.

8/10 Good

Shawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 2, 2024
Thank you! We appreciate the recommendation and hope to welcome you back again!

8/10 Good

Kevin

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 29, 2024
Thank you for your rating and especially your patronage, we grealy appreciate it. We wish you safe travels.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 23, 2024
Thank you! We are so happy that you enjoyed our price point and your stay. We hope to welcome you back again soon!

8/10 Good

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 23, 2024
Thank you for your patronage and recommendation, we appreciate both!

8/10 Good

Jim

Stayed 2 nights in Jan 2024
Response from Guest Relations on Feb 7, 2024
Thank you for the rating, we appreciate you taking the time to let us know how we are doing. We wish you safe travels and hope to see you again sometime!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service
Very friendly staff, pat most so!
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 16, 2024
Thank you! We are happy to hear that you enjoyed your stay and we will pass along the compliments to our staff. We wish you safe travels and hope to welcome you back again.

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Property conditions & facilities
Older could use updating, breakfast was disappointing, cold cereal and prepackaged donuts
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 18, 2024
Thank you for your feedback, we appreciate it, we really do not advertise or offer breakast, we have a few courtesy snacks. Thank you.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was very poor. Nothing hot, no cream for coffee, minimal packaged pastries, no forks nor knives (would have liked to cut my apple). Price was very good though.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 10, 2024
Thank you, yes we not not advertise breakfast, but yet still offer a courtesy, continental, which is coffee and pastry. We do not offer a hot breakfast. Thank you for your feedback and especially your business, we greatly appreciate it!

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 10, 2024
Thank you Jesus for the wonderful rating, we greatly appreciate your business and for taking the time to share your experieince with us! We hope to welcome you back again.

10/10 Excellent

Terry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pat was great for check in and very Polite helpful
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 8, 2024
Thank you! We greatly appreciate the compliments! Yes Pat is back and we could not be more happy, we love her! We are happy to hear you enjoyed your stay and we look froward to your return!!

4/10 Poor

tajure

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad coffee, it tests something else not coffee
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 8, 2024
Thank you for your feedback, we appreciate it and your business.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, comfortable beds, clean, friendly staff. Good valuefor the money. Definite do over.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 2, 2024
Thank you! We are happy to hear that you had a good stay and we look forward to your return! Happy New Year!

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 26, 2023
Thank you for the awesome review, we greatly appreciate your patronage and for the recommendation. We wish you safe travels.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 22, 2023
Thank you for the awesome, perfect rating, we are so happy that you had a great stay with us and we appreciate the recommendation! We hfope to see you again sometime!

10/10 Excellent

Baker

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute check in staff, easy access, SUPER QUIET!! Could not be a better value.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 20, 2023
Thank you! We are delighted to hear that the check in process was easy and simple! We appreciate the shout out! We wish you safe travels and hope to welcome you back again, if you are in the area!

4/10 Poor

Verified traveler

Disliked: Cleanliness
Budget hotel
Our room was barely adequate. We are not people who require anything fancy. However, there were no kleenex in the holder where they should have been, and we were provided with two half rolls of toilet paper. There was only one coffee cup provided in our room. The hair dryer did not work. Obvious shortcuts were taken and it caused me to wonder if the room was actually cleaned. We never saw a housekeeper to ask for the supplies we needed. The one plus was that the hotel was quiet. We won’t stay at this hotel again. We will spend the extra $ to have a clean room with the necessary supplies that one expects in any hotel.
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 18, 2023
Thank you so much for your review, we greatly appreciate it, although we are an affordable budget hotel, we do keep our rooms clean, we do not do turn down service everyday. If you do have a request, we have a 24 hour front desk, our houskeepers are instructed to speak with the managers regarding everything. We are happy to send them to your room to replace any towels and toilet paper. We ask that when you check in and get to your room if there should be anything that needs assistance or that you might not like, please let us know as we have many rooms and can move you to a more suitable room, or bring you what you need. We again are a budget hotel and we do not offer Kleenex, and have not for years and years. We cannot afford to replace them when people take them home, it doesn't seem like it, but it ends up being thousands of dollars, you are correct no kleenex howver Toilet paper and towels and coffee cups should all be available to you and we apologize that they were not. We thank you for your business and we wish you the best in finding a room more suitable to your needs.

6/10 Okay

Ed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 11, 2023
Thank you for taking the time to rate us, we greatly appreciate it! We wish you the best in your future travels.

8/10 Good

Marcos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but serves the purpose.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 30, 2023
Thank you for your feedback, we greatly appreciate it and your business.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little quaint hotel. It was safe, quite, clean, comfortable beds, great working heat and the shower was nice. The best thing was NO bed bugs! Only cold foods, fruits, hot coffee and grab and goes for breakfast, but it was fine. Very nice staff! They didn't have the military discount when you reserved your room on-line but when we went to check in, the gentleman upgraded our room to a suite at no charge! The only negative was they could maybe use brand new mattresses soon because they had a lot of stains on them under the sheets. Other than that we would definitely stay their again on our next trip to the Michigan football game!
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 29, 2023
Thank you for the kind and fair words, we greatly appreciate it and we are happy to hear that you had a good stay and we hope to see you on the next go around for the game!

6/10 Okay

Chad

Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 16, 2023
Thank you for your review and patronage, we appreciate both and wish you the best in your future travels.

4/10 Poor

Sally

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Evelyn on Nov 20, 2023
Thank you for your feedback. We apologize that you did not have a better stay, and we are working on creating a clean and comfortable hotel.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and convenient
Check-in was fast and easy. The guy at the desk is very courteous. I read reviews before I came so I was aware there was no ice at the hotel as well as there’s no elevator so I came prepared. Reading the reviews also gave me a heads up that there were cosmetic issues but the room was clean and the bed was comfortable. I would not hesitate to book a room again
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 9, 2023
Thank you for the kind and fair words, we do our best to keep a comfy and clean hotel and we are happy to hear that you had a good stay, we absolutely would love to welcome you back again soon!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Evelyn on Oct 31, 2023
Thank you for your feedback and for sharing your experience. We really appreciate your business!

4/10 Poor

Ric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Multiple items in the room needed updating or repaired. Cold breakfast selections only and what was there, was so picked over…NO REAL SELECTION. The ONLY highlight was the pleasantness of the staff…you could tell they were at least trying on their part!
Stayed 2 nights in Oct 2023
Response from Evelyn on Oct 16, 2023
Thank you for your feedback, we are very sorry that this was your experience, we will do our best to check the mentioned issues and take care of those. We wish you the best in your future travels, finding a hotel more suitable to your needs.

8/10 Good

robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 16, 2023
Thank you for the great rating! We are so pleased to hear that you enjoyed your stay! We wish you safe travels and hope to welccome you back again if you are in our area!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Evelyn on Oct 16, 2023
Thank you for your business and feedback, as we appreciate both! Best of luck in your future travels.

4/10 Poor

Nancy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like cigarettes and bathroom full of nats
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 10, 2023
Thank you for letting us know, we have never had nats, we apologize for any inconvenience, but if the prior guests had fruit in the room it is possible, we can clean the room but still have nats. I will make sure that I let the manager know, so we can alert housekeeping and also check for cigarette smell as well, as this is a no smoking hotel. Again we appreciate you letting us know and we hope that you will come back and give us another chance when you are in town.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Decent Hotel. Well kept and staff at front desk are friendly.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 10, 2023
Wonderful! We are happy to hear that you enjoyed your stay and we hope to welcome you back again when you are in our area!

8/10 Good

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The employees are super nice and the price was decent. The beds were very comfortable. Our tub took a whole day to drain and it is a little loud. Someone near us had a dog that wouldnt stop barking at night and all morning but whatever we had no issues really and we didnt spend alot to stay here so my expectations were low. Overall a good experience.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 10, 2023
Thank you, we received your review on the other platform and we have let the manager know of your concerns! Thank you for the feedback and also your business, we appreciate it!

6/10 Okay

Dennis

Traveled with family
Disliked: Amenities, property conditions & facilities
Towel rack falling off wall. Funky smell. Comfortable bed. Convenient to local attractions.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 4, 2023
Thank you for your feedback, we answered the other review and we have let the manager know to check the rack and take care of it. Thank you!

8/10 Good

Karen

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
I thought honestly everything was great. But I traveled with a dog. The garbage cans were packed to the top and the grass was 5 inches long. I think the back door area was for smokers, both kinds, which is fine, just keep it clean.. Just trying to be perfect and clean up after my dog so we get to come back! The rooms were super, the bed comfortable and the bathroom well stocked and the service was super, had clean towels each day. The staff was friendly, accommodating and I would definitely stay there again!!!
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 2, 2023
Thank you for the wonderful feedback, we absolutely would love to welcome you back, yes we do have a smoking section and if you are not a smoker, well we understand. We apolgoize about the lawn clippings, this is not the normal but when they cut the grass we ask for an extra trash pick up and sometimes it doesn't happen until the next day. We thank you for sharing your experience and we hope to see you again soemtime!

6/10 Okay

Michael

Traveled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 27, 2023
Thank you for your rating and especially for your business, we are sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues. We iwsh you the best in your future travels.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 16, 2023
Our Staff thanks you for the perfect rating! It is so great to hear that you had a great stay. We look forward to seeing you again when you are in our area.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good stay.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 22, 2023
Thank you for the wonderful rating and especially your patronage! We thank you for sharing and hope to welcome you back again when you are in the area!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at the front desk let us check in early, even though our room wasn’t ready! We super appreciated it since we wouldn’t be back until about 11:30 that night! We had our keys when we got back and just went straight to our room! Great customer service! Clean rooms and bathroom! Thanks for a great stay!
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 18, 2023
Thank you! We are so happy that you had a good stay and we are happy to welcome you in before the check in, as long as the room is cleaned, it is our pleasure! We wish you safe travels and hope to see you again in your future travels.

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness
Outdated and rooms need a good deep cleaning. Carpets are dirty. Behind the beds are filthy. Bathrooms and mirrors need to be cleaned better.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 18, 2023
Thank you for your feedback, although we do our best to keep our hotel comfortable and clean, but you are correct, no hotel, moves the beds between each hotel guests, we have deep cleaning and that is when we move furniture and shampoo carpets etc.. We are very sorry that you were let down and we wish you the best in your future travels.

6/10 Okay

Mark

Liked: Staff & service
No elevator for mobility challenged customers. No mini fridge in rooms. Otherwise was ok and convenient
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 13, 2023
Thank you for your feedback, we greatly appreciate your business and for sharing your experience. We hope that you will visit again soon if you are in the area! We wish you safe travels.

6/10 Okay

robert

Traveled with family
Barely so-so
Hotel was ok, needs updating. Breakfast was non-existent.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 11, 2023
Thank you for your feedback, we are a limited service budget hotel and our price is reflective of this. We do not offer breakfast, we offer Coffee,Tea and Juice, this is discloded on here (3rd party) and on our website. We do on occasion offer fruit (but again we do not offer breakfast.) Thank you for your business. We wish you the best in your future travels.

4/10 Poor

Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had to write a list of things that were broken, including the bolt lock, curtains, lamp, and more, and have the front desk sign it. It looked like a rock band pulled an all nighter. I wasn’t sure if the door was truly locked and I had to put towels over the window where the curtains were broken. Very disappointed!
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 5, 2023
Scott, Thank you for bringing any issues to our attention, we did go back and audit the room and had a bit of an issues finding some things mentioned, we can say that everyone has a level of comfort, and for you it seems we missed the mark, we are an older hotel so somethings are not going to be shiny and new but they will be clean. We also were not full for our Labor Day and we ask guests, when you enter the room to go check it out and if it is not suitable, to let us know and we will move you to a more suitable room, you chose to stay in this room, and while we do not want to lose your business, we understand that you may be looking for a newer hotel at a higher price range. Respectfully, thank you again for your feedback and patronage.

8/10 Good

doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 5, 2023
Thank you Doug! We really appreciate your business and especially that you took the time to share your experience and ratings! It means a great deal to us and we wish you safe travels and hope that if you get back this way you will come back and see us!