Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
65% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Susan from Victoria, Texas

Posted Mar 13, 2016 on Hotels
Friendly staff
Comment from Hotel Management
May 28, 2016 by Michael S, Hotel Management
Hello Victoria Texas. Our friendly staff will smile when I share your review with them. Thank you for your kind words.
4 out of 5
by Michael

This traveler left a rating score only Posted Jan 24, 2016 on Hotels
5 out of 5
by Robert from yucca valley ca.

good

Posted Jan 11, 2016 on Hotels
good but yellow water
Comment from Hotel Management
Mar 19, 2016 by Michael S, Hotel Management
We are glad you enjoyed your stay with us in West Monroe. We as well as the other hotels in West Monroe get asked about our water all the time. The water source is the Sparta Aquifer, a very deep water source. The water quality is actually very good and is full of nutrients which contribute to the brownish color. I have been drinking this water since I was two years old and love the taste. Thank you for your comments. We look forward to seeing you on your next trip to West Monroe.
4 out of 5
by Alison

This traveler left a rating score only Posted Dec 30, 2015 on Hotels
5 out of 5
by SUSAN

This traveler left a rating score only Posted Dec 25, 2015 on Hotels
3 out of 5
by Terri from West Monroe

Construction

Posted Dec 3, 2015 on Hotels
Lots of construction right now. Friendly staff. No indoor pool. Curtains in room do not block out light. Good location. Comfortable bed.
Comment from Hotel Management
Feb 6, 2016 by Michael S, Hotel Management
Thank you for your comments about the friendly staff. The staff will be glad to hear your positive feedback. I know the construction keeps our property from being a great place to stay but we are excited about the fresh look we are getting. The rooms have been completed with the exception of several of our tubs and the commercial space will be finished within two months. The property is looking great. Thank you for your feedback.
3 out of 5
by A verified traveler

Hope it is better next time

Posted Oct 9, 2015 on Hotels
It was a convenient location in West Monroe for dinning. It was also convenient to the interstate. They were doing construction/remodeling when we went; therefore, it wasn't very clean. It had a construction dust smell. I understand this is part of part of improving. I always enjoy Holiday Inn Breakfast. The food was good and hot. My only complain was they ran out of regular coffee mid-way through breakfast time. Decaf just isn't the same. The water in the area has a brown tint. I appreciated the explaination provided in the room. It answered my question and eased my concerns. If needed, we would stay there again after remodel is complete.
Comment from Hotel Management
Dec 12, 2015 by Michael S, Hotel Management
Thank you for your comments. We are proud of the new look our property is getting but we do recognize our guests can be inconvenienced during the renovations. We are sorry for the dust. The rooms should be complete next time you are in town and the renovations of the commercial area will be completed by the end of the year. We look forward to seeing you on your next trip to West Monroe.
4 out of 5
by A verified traveler

Posted Sep 7, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Michael S, Hotel Management
Thank you for your four star ranking. We look forward to seeing you on your next trip to West Monroe.
3 out of 5
by A verified traveler from shreveport

It's ok

Posted Aug 30, 2015
The staff was nice and helpful, the room was ok. I think if we visit w Monroe again we would stay somewhere else. The hotel was remodeling so there was some noise. The location was good. The breakfast was ok. The pool was nice. I would say overall it was average.
Comment from Hotel Management
Sep 3, 2015 by Michael S, Hotel Management
Thank you for choosing to stay with us. We are excited about the renovations our property is undergoing. The rooms we have completed are fresh and new. The rest of the rooms should be completed in four to five weeks. The commercial area will then receive its upgrade. It is going to be very nice when we open up the lobby into the breakfast area. We hope you will visit us again on your next trip to West Monroe and experience the upgrades first hand.
2 out of 5
by Karla

Posted Jul 31, 2015 on Hotels
Room ok elevator was not working correctly doors would open then elevator would move to line up with the floor. We stayed 2 nights and they did no clean our room while we were there.
Comment from Hotel Management
Oct 3, 2015 by Michael S, Hotel Management
Hello Karla, I am sorry we did not meet your expectations while staying with us. The elevator service company has responded to our call and we are not having that issue with the elevator anymore. It is not customary for us to get complaints about rooms not being cleaned during a stay. This surprises me and I am following up on why this may have happened. Rest assured this is not what we expect from our staff. Please let us know when you are back in town. We would love to have you visit us on your next trip to West Monroe and to be able to show you this is not typical of our property. We are starting renovations on the property this week and we are very excited about the fresh look our property will be receiving.