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Reviews of OYO Hotel Monroe LA I-20

2.5 out of 5
OYO Hotel Monroe LA I-20
1051 Martin Luther King Jr. Drive, Monroe, LA

Reviews

5.0
Rating 10 - Excellent. 78 out of 776 reviews" "
Rating 8 - Good. 115 out of 776 reviews" "
Rating 6 - Okay. 153 out of 776 reviews" "
Rating 4 - Poor. 140 out of 776 reviews" "
Rating 2 - Terrible. 290 out of 776 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Diamond

Traveled with family
Disliked: Cleanliness
Response from Ammy on Apr 3, 2024
Apologies for the problems you had faced, Diamond! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Ethan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a week, got to the hotel to find it closed assuming by the city…
Stayed 4 nights in Oct 2023

2/10 Terrible

Tanya

Property Closed Down but charged me
We booked online through Hotels.com, nonrefundable to arrive at the property & discover the property was closed due to water, roof & structural damage
Paid a nonrefundable visit to arrive & find this posted on front property doors
Property posted they are closed down but are shown as open & rooms available online
Stayed 1 night in Sep 2023
Response from Eva on Sep 11, 2023
Hi, Tanya! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Jeffery

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joey on Sep 12, 2023
We are sorry to hear about your experience, Jeffery! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

2/10 Terrible

Krystal

Disliked: Cleanliness, staff & service, property conditions & facilities
We got there on Friday 7/28 to check in and they had a sign on the door ”Closed due to water damage”. I was never contacted to let me know. They just let me get to the property thinking I had a place to stay and nope. Nada. Expedia took care of us but this place is terrible!!
Response from Eva on Sep 11, 2023
Hi, Krystal! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

2/10 Terrible

Monique

Stayed 1 night in Jul 2023
Response from Joey on Sep 12, 2023
Sorry for the unpleasant experience you had with us, Monique! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was condemned. Had a notice on the door that it was shut down due to structure damage from roof leaking. Then took me over an hr to convince expedia of this and to get a refund without a penalty.
Stayed 1 night in Jul 2023
Response from Maria on Jul 29, 2023
Hi, Jessica! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities
I called 3 wks in advance and spoke with property manager to inquire about renovations and give them a chance after seeing bad reviews. BIG mistake!!! This hotel is worse than reviews say. Manager outright lied saying pool area had been renovated and remodeled sections were very clean. Girl at the desk said there hasn't been water in the pool the whole 10 months she has worked there. Seriously looked like we were stepping into a horror movie!
Stayed 3 nights in May 2023
Response from Rosy on May 18, 2023
Hi, Kathleen! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

2/10 Terrible

Latoya

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was vacant
Stayed 1 night in May 2023
Response from Barbara on May 18, 2023
Hi, Latoya! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
*****DO NOT STAY AT THIS "HOTEL"!!!!**** The homie at the front desk scammed us and took our money. I had a week booked here and had called the front desk lady the day of my checking telling her I was going to be late. I had the call record on my phone! When I arrived at the hotel someone had marked me as a no show. The homie at the front desk would not let me check in since someone marked me as a no show. I even showed him my phone record telling him I let shawniqua know I was going to be late and he said yeah that's our phone number. STILL wouldn't fix the issue. This place is a dump. The "staff" smell like weed and won't help you out when the issue is on their staff messing up a week long booking. Stole my money and wouldn't let me check in. Negative 5 stars. You've been warned. You get what you pay for. Stay elsewhere!!
Stayed 5 nights in Apr 2023
Response from Ammy on May 10, 2023
Apologies for the problems you had faced, Thomas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Wanda

Stayed 2 nights in Apr 2023
Response from Ammy on May 24, 2023
Hi, Wanda! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Jesse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After reserving my two rooms a day before the hotel still rented them out to other customers and we did not have a place to stay nor did the hotel accommodate us. They said my money should be returned by Expedia and even when contacting Expedia they did not do anything to help me out. I have always used Expedia for past hotel stays and flights but with this experience I don’t think I will continue to use them for future bookings
Stayed 3 nights in Apr 2023

2/10 Terrible

MJ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband showed up at OYO to find people working on their cars in the parking lot. Then, when he got inside, they had no record of his reservation. So, he had to drive clear across Monroe so that he could stay at a decent motel. Supposedly Expedia and the motel are working on a refund.
Stayed 1 night in Apr 2023
Response from Ammy on May 4, 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Oscar

Stayed 1 night in Apr 2023
Response from Ammy on May 4, 2023
Hi, Oscar! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Trinia

Stayed 1 night in Apr 2023
Response from Ammy on May 10, 2023
Hi, Trinia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Salustiano

Business traveler
Disliked: Amenities, property conditions & facilities
To start checking in was terrible. There were two ladies at the front desk talking about stuff not related to work. Kept me waiting for over 15 mins to check in. This Hotel shouldn’t be in business it barely functions. Parking lot dark, the automatic door doesn’t open so you have to manually open amd close. Used condoms at the hallway. In the room you will fins roaches, dirty almost sticky carpet, them rooms really need to be remodeled. Tub clogs i mean the worst hotel I’ve ever stayed hands down
Stayed 12 nights in Apr 2023
Response from Ava on Apr 19, 2023
Sincere Apologies, Salustiano! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

2/10 Terrible

Leticia

Response from Ammy on May 4, 2023
Hi, Leticia! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Ammy on May 4, 2023
Hi, Simon! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

siu

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Lisa on Apr 1, 2023
Hi, Siu! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures are from many years ago the entire place is falling apart room smelled terrible dirty sheets and pillows, absolutely uninhabitable Would not refund after I saw the room and refused to stay. Expedia was unwilling to help Never using Expedia or any oyo hotels ever in the future
Stayed 1 night in Mar 2023

2/10 Terrible

Roberta

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property was AWFUL. The facility was run-down and dilapidated. There was a leak directly over the check-in counter. Our reservation was cancelled by the manager without informing us prior to our check-in attempt. I was told it was because the cleaning ladies didn’t want to clean all the rooms.
Stayed 1 night in Mar 2023
Response from Ammy on Mar 23, 2023
Apologies for the problems you had faced, Roberta! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Bobbie

Disliked: Cleanliness, amenities, property conditions & facilities
Very scary place to stay, half of the property is abandoned, no lighting, no hot water. I pushed furniture in front of the door because I was literally scared to go to sleep. Only stayed for two hours and left.
Stayed 1 night in Feb 2023
Response from Lisa on Mar 7, 2023
Hi, Bobbie! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOTHING like the photos!!
We booked online from Kansas. When our guys got to the hotel, they could immediately tell that the photos online did not accurately match with the inside. There was no one behind the counter or in the lobby but there was a sign up on the desk that said NO vacancies, please call who you booked with to get a refund. And then when I called a different hotel right down the road, I was told OYO is not even operational even though they rent rooms.
Stayed 1 night in Feb 2023
Response from Ava on Mar 2, 2023
Hi, Guest! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pick another one
the smell was terrible The bedding was horrible and there were roaches. Read this before they delete it
Stayed 1 night in Feb 2023
Response from Tim on Feb 20, 2023
Hi, Matthew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Antoinette

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches!!!!
Nasty and roach infestation
Stayed 2 nights in Jan 2023

2/10 Terrible

Traver

Was no stay all rooms where already booked out
Stayed 1 night in Jan 2023
Response from Ammy on Jan 26, 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy
We should have known it wasnt going to be great by the fact the hotel sign was not lit up. Nothing like the pictures, no towels, super dirty in halls, bathroom, & bedroom. Went to the bathroom and stepped in something wet, clear, and goopy on the floor. Had to throw my socks away! Needless to say, we did not stay there. Didnt even go back to desk to get a refund. Just went down the street and spent the night at quality inn.
Stayed 1 night in Jan 2023
Response from Lisa on Jan 10, 2023
Hi, Robert! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

4/10 Poor

Michelle

2/10 Terrible

DANA, Manhattan

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible hotel. No toilet paper or towels in the rooms. I felt so unsafe because of the sketchy characters hanging around l left & went to another hotel.
Stayed 1 night in Dec 2022
Response from Eva on Jan 4, 2023
Hi, Dana! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

8/10 Good

Crystal

Traveled with partner
Liked: Staff & service
The guy at the front desk was inviting and gave us no problems.
Response from Eva on Jan 4, 2023
Thanks for taking out your valuable time to rate us, Crystal! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 Terrible

Ruth

No vacancy
Upon arrival, I was informed that they didn’t have a room for us and that we would have to cancel our reservation. Not sure what the point of a reservation is if it doesn’t guarantee a room.
Stayed 1 night in Dec 2022
Response from Eva on Jan 4, 2023
Hi, Ruth! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 Terrible

ARVIND K

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book your room in this hotel any more ..
Please do not book your customer in this hotel .. they are not committed and not respecting reserved booking .. they are not good . Please do not book any customer in this hotel in future .. you have to blacklist the hotel from your list
Stayed 1 night in Dec 2022
Response from Ammy on Dec 27, 2022
Apologies for the problems you had faced, Arvind! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ammy on Dec 27, 2022
Hi, Maria! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

4/10 Poor

Kenneth

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not stay
Did not stay. Arrived at hotel and was informed that they had no maid service and no rooms available.
Stayed 1 night in Dec 2022
Response from Ammy on Dec 27, 2022
Apologies for the problems you had faced, Kenneth! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Veronica! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not atay here
As I walked in I saw a sign on the doors to please close automatic doors behind you. I walked in the lobby and it smelled like smoke. I went to the desk to check in and the girl was fine. I asked about breakfast and she said they quit doing that 3 months ago. I told her she may want to have them update that information on hotel.com. She gave me my keys and told me where my room was. I walked through to what appeared to be an atrium that smelled like pot. I walked a few steps snd the room numbers were scratched off so I didn't even know what the rooms were. I took one last look around and realized that I was in the preface to a horror movie. I returned to the front desk and told her that I cannot stay here. I asked her to return my copy of my ID to me and walked out. Do not stay here. I never saw the room but if everything elss was an indication it would have been worse.
Stayed 1 night in Dec 2022
Response from Ava on Dec 9, 2022
Sincere Apologies, Guest! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow:( won't let me post my pics
Me and my family stayed here 10 years ago and it was magnificent. But now the condition of the hotel is beyond what condemned should be. (Myself, my daughter, 2yr old grandson, and a friend stayed)The first room they offered us was nasty, was missing light bulbs, the back door to the room was welded shut,smoke alarm hanging from wall, bathroom nasty,moldy coffee grinds n coffee pot, exit doors to hotel tied,chained,bolted shut,had to walk across whole hotel to feint desk, under ceilings that were falling apart, clerk had not a clue as to anything. She gave us a light bulb and told us to install it. The other lite bulbs the room needed she said was a maintenance problem and they were gone till next day. The second room she offered us was worse than the first. The fire alarm was clearly ripped off wall and not even n the room.There is no possible way to describe all the hazards and rudeness and cussing the cleaning lady addressed us with when we asked for coffee or a remote for our tv to even work. Just look at the pics. This is absolutely no place a woman or child should stay. Both ends of the hallway to our room were dark and the exit doors at each end didn't even have keyoss or were able to be locked in anyway. It was non-refundable so we were stuck staying the nite there, if it hadn't have been cold and raining we would have took our chances staying in the car at a park or somewhere.
Stayed 1 night in Nov 2022
Response from Ava on Dec 9, 2022
Hi, Linda! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

2/10 Terrible

Molly

Stayed 1 night in Nov 2022

2/10 Terrible

Linda

Stayed 1 night in Nov 2022
Response from Ammy on Nov 19, 2022
Hi, Linda! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

4/10 Poor

Candence

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disgusting,booked accessible room paid online when arrived was told that room wasn't available. Gave another room that didn't have toilet paper in room at all no towels at all. bed was tousled and there were dead insects on the bed the lighting had to be found with a flashlight, no phone service had to use personal phone to call the desk to ask for towels and toilet paper then had to go get it myself. i have medical issues and all that wasn't necessary the website said accessible room that was /is ada compliant well this was clearly not the case. the room was dirty had crumbs of food stuck on the microwave the fridge was dirty the paint on bathroom ceiling was peeling lamp on desk didn't have a bulb the light by the bed didn't work had to be pushed into plug to get them to work. Website said there was breakfast well that was not available as well. There was trash and dirt in the hallways and the door of room didn't even have a number like the rest it was written on the wall by the door. The chair had a stain on it's ottoman. I have photos of all the issues I had with the room. The staff were cordial and apologetic but it wasn't their fault they just had to listen to the complaints and look at the pictures
Stayed 1 night in Oct 2022
Response from Ammy on Nov 7, 2022
Hi, Candence! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

Vernon

Scary place
The place looked like it was condemned. Some of the windows were boarded up and I didn’t see any cars in the parking lot so I left. It was scary.
Stayed 1 night in Oct 2022
Response from Ammy on Nov 7, 2022
We are extremely sorry to know this, Vernon! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

William

Stayed 1 night in Oct 2022
Response from Ammy on Nov 4, 2022
Hi, William! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Eduardo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like the smell of the room, it was dirty and had roaches.
Stayed 1 night in Sep 2022
Response from Eva on Oct 2, 2022
Hi, Eduardo! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

2/10 Terrible

Tameca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested motel
This is the worst motel that I have ever stayed in, when I walked in the room was full of roaches living and dead and the bed had dead roaches all under the covers so I did not stay I walked right back out, also there were lots of prostitutes hanging around the motel and the pictures are not what the hotel looks like their pictures from some other type of motel, the pictures are very misleading not a safe place to stay if you have kids, also there are people outside dealing drugs when I first walked into the hotel do not recommend this hotel to anyone
Stayed 1 night in Sep 2022
Response from Eva on Oct 2, 2022
Hi, Jason! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Izabel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I wouldn’t know we left. OYO was horrible I would never recommend it. I walked into the room and walked right back out. The room smelled like cigarettes. There was blood on the bed. Beds were not made right, there was cigarette ashes all over the beds. Pillows were missing. Beds were not made right. Roaches were crawling on the walls , there was some dead already.
Stayed 1 night in Sep 2022
Response from Terry on Sep 26, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You’re greeted with broken sliding lobby doors, not even a sign, you just have to figure out you need to manually push them apart… it was all downhill from there.
Stayed 1 night in Sep 2022
Response from Greta on Sep 19, 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Veronica

I booked a cabin. Went by the property and was told they were still cleaning. At that time they did not say no cabin. Then they ran me around in the dark there were no room numbers. Then they sent me to one that had the bed broke down furniture in the middle of the floor. Then they gave me one smelled of ueine. After that the new desk pwrson went all over the property herself to find a decent eoom. And after i got in i couldnt see because the lights didnt work. Room 193 143 501 and dinalky 607 . Trash. Should never be allowed to rent. Appears abandoned .
Stayed 1 night in Sep 2022
Response from Greta on Sep 19, 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta