Old and dirty
Posted Sep 19, 2016
Very old and dirty hotel. When we got in the room it didn't smell very good, like it had been smoked in, although it was a nonsmoking room. We turned on the air conditioner and after about 30 minutes we started to smell something burning and the smoke alarm went off. We quickly turned off the air and called the front desk and no one answered. We went to the front desk and they moved us to another room. Same experience, smelly, dirty.. Plus it was on the back side of the hotel and it was a little scary feeling.. Then we had to listen to people in the room above us running a marathon I think.... Or doing jumping jacks... Or both.. All night! And the beds were very uncomfortable.
Comment from Hotel Management
Sep 20, 2016 by Gina Rendon, General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I am sorry to hear that your stay was less than super. We take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we did not meet those standards. Being a nonsmoker myself, I fully understand how unpleasant it is to walk into a nonsmoking room to find that it had been smoked in. I will pass your comments along to our housekeeping staff. We will review our procedures and make the appropriate changes to keep our rooms smelling fresh and clean. I hope that this does not deter you from giving us another chance to better serve you in the future.