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Reviews of TownePlace Suites Monroe

2.5 out of 5
TownePlace Suites Monroe
4919 Pecanland Mall Dr, Monroe, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 429 out of 661 reviews" "
Rating 8 - Good. 170 out of 661 reviews" "
Rating 6 - Okay. 31 out of 661 reviews" "
Rating 4 - Poor. 12 out of 661 reviews" "
Rating 2 - Terrible. 19 out of 661 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual!
Stayed 2 nights in Mar 2024
Response from Leslie Ann on Apr 18, 2024
Melody, thank you for this wonderful review about your stay with us at TownePlace Suites Monroe. We hope to have you stay with us again in the future.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trey and his staff are absolutely awesome!!
Stayed 2 nights in Mar 2024
Response from Leslie Ann on Mar 21, 2024
David thank you for this wonderful review about your stay with us at TownePlace Suites Monroe. We look forward to your next visit!

10/10 Excellent

Rosemary, Franklinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was no shampoo in shower and water made a squeaky noice.
Stayed 1 night in Feb 2024
Response from Leslie Ann on Feb 12, 2024
Rosemary, thank you for your feedback about your recent stay with us at TownePlace Suites Monroe. We hope to serve you again in the future!

2/10 Terrible

Matt

Stayed 2 nights in Nov 2023
Response from Leslie Ann on Mar 21, 2024
Matt, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the hospitality since I checked into the hotel. The staff was very friendly and very helpful. My room was a lot larger than I expected and had all the amenities that I needed. I am very happy with my choice to stay at Marriott.
Stayed 1 night in Dec 2023
Response from Leslie Ann on Dec 6, 2023
James, we are so happy to hear that you enjoyed your stay with us at TownePlace Suites Monroe! Thank you for the wonderful comments and we hope to see you again int he future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love this location
Stayed 1 night in Nov 2023
Response from Leslie Ann on Dec 6, 2023
David, thank you for your 5-star review about your recent stay with us at TownePlace Suites Monroe! We appreciate you choosing our hotel for your visit!

6/10 Okay

Sherene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a great spot. We didn't like that we could hear walking and door all night.
Stayed 2 nights in Nov 2023
Response from Leslie Ann on Dec 6, 2023
Sherene, we are happy to know that you thought the location of the hotel was great! We are sorry about the noise and will take that into consideration.

10/10 Excellent

anna, Pine Bluff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay in this hotel and we were very pleasantly surprised. The hotel is clean with nice amenities. Room was very spacious and the full kitchen a nice plus. Staff was very friendly and helpful and check in was a breeze. We will stay here again and I highly recommend!
Stayed 1 night in Nov 2023
Response from Leslie Ann on Nov 28, 2023
Anna, We thank you so much for taking the time out of your day to send in this great review about your stay with us at TownePlace Suites Monroe! It brings us so much pride that you enjoyed your experience. On behalf of my entire team, thank you! We look forward to your return and travel safe!

8/10 Good

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Leslie Ann on Nov 9, 2023
Raven, thank you for this wonderful review about your stay at TownePlace Suites Monroe! We hope to serve you again soon!

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leslie Ann on Oct 24, 2023
Dan, thank you for taking the time to leave us a wonderful review about your stay with us at TownePlace suites Monroe! We are delighted to know that you enjoyed your time in Monroe and we can't wait for your return in the future! Safe travels.

10/10 Excellent

Alice Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My total experience at TownPlace Suites Monroe was very impressive. This was my first time there but I will definitely make this my hotel of choice every time I travel to visit my family.
Stayed 2 nights in Sep 2023
Response from Leslie Ann on Oct 4, 2023
Alice, thank you for this wonderful 5-star review and choosing to stay with us at TownePlace Suites Monroe We look forward to your return in the future!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area and close to the airport. Can walk across the parking lot to the mall. Room was clean. Good complimentary breakfast!
Stayed 3 nights in Sep 2023
Response from Leslie Ann on Sep 11, 2023
Ronald, thank you for your 5-star review about your recent stay with us at TownePlace Suites Monroe! We look forward to your next visit!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion trip.
Everything was great. No complaints. Good eats nearby. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Leslie Ann on Sep 11, 2023
Micheal, we are thrilled to hear that your stay with us was great! Thank you for the wonderful review!

8/10 Good

Larry

Traveled with group
Stayed 2 nights in Sep 2023
Response from Leslie Ann on Sep 11, 2023
Larry, thank you for taking the time to leave a great review about your recent stay with us!

8/10 Good

Keiundria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leslie Ann on Sep 1, 2023
Keiundria, we are so glad to know that you enjoyed TownePlace Suites Monroe and thank you for taking the time to leave us a great review!

8/10 Good

Solana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leslie Ann on Sep 1, 2023
Solana, thank you for taking the time to leave us a great review about your recent stay with us at TownePlace Suites Monroe. We look forward to serving you again in the future!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chloe on Jul 17, 2023
Thank you for your review!

10/10 Excellent

Lynette

Traveled with family
Liked: Staff & service, property conditions & facilities
It was an amazing experience the staff was unbelievable they were excellent and I couldn’t go to a better place. I will always recommend the place to anyone.
Stayed 12 nights in Jul 2023
Response from Chloe on Jul 13, 2023
Thank you for staying with us and taking the time to give us this 10/10 rating. We are pleased to provide an exceptional stay. Returning guests are a remarkable accomplishment. Safe travels, and we look forward to having you visit us again in the future.

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Staff is very friendly. Main complaint is my non smoking room wreaked of smoke…I opened my suitcase after my brief trip and even my kids could smell the smoke on my gear.
Stayed 2 nights in Jul 2023
Response from Chloe on Jul 13, 2023
Dear Scott, Thank you for bringing your concerns to our attention. We strive to provide quality lodging accommodations. On behalf of our entire team, I sincerely apologize for falling short of not only meeting your expectations but our expectations as well. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice staff was excellent
Stayed 3 nights in Jul 2023
Response from Chloe on Jul 13, 2023
Eric,Thank you for the 5/5 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

LAMIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
Stay was great! nice room for family event. close to Mall and food places.
Stayed 1 night in Jun 2023
Response from Chloe on Jun 28, 2023
Lamia, we are so glad you had a great experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Jesse

Stayed 1 night in Jun 2023
Response from Chloe on Jul 17, 2023
Thank you for your review!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Chloe on Jun 28, 2023
Lisa, thank you for your review!

8/10 Good

Kenneth

Traveled with family
Liked: Staff & service, property conditions & facilities
We chose this place since our last visit here was so excellent. The suite was great, but the room directly above us apparently had no carpeting on their floors. We could hear what sounded like people walking and moving furniture throughout the night. Otherwise, the accommodations were perfect.
Stayed 1 night in May 2023
Response from Chloe on Jun 1, 2023
Dear Kenneth,Thank you for choosing our location and telling us about your stay. We apologize for the noise that was caused by the guests above you. We know how important a good nights rest is. We hope you will give us another chance to provide a five star stay.

10/10 Excellent

Jeff

Stayed 1 night in May 2023
Response from Chloe on Jun 21, 2023
Thank you for your review!

10/10 Excellent

Shirlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice. I really enjoyed the hotel, the 2 bedroom suite, and the hot breakfast.
Stayed 2 nights in May 2023
Response from Chloe on Jun 1, 2023
Dear Shirlene, Thank you for the 10/10 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

Felicia

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property was very clean, the staff was very friendly and helpful, and I loved the room. Everything was wonderful on this stay. The husband and I really enjoyed ourselves.
Stayed 2 nights in May 2023
Response from Chloe on Jun 1, 2023
Dear Felicia,Thank you so much for the wonderful staff and cleanliness comments. It brings great pride that you enjoyed your experience with us. We look forward to your return and travel safe.

10/10 Excellent

Alan, Lufkin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from TownePlace Suites Monroe on Jun 12, 2023
Dear Alan,Thank you for your review of TownePlace Suites Monroe. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Monroe area!

6/10 Okay

Corey

Liked: Staff & service, amenities
Stayed 2 nights in Apr 2023
Response from TownePlace Suites Monroe on Jun 12, 2023
Dear Corey,Thank you for sharing your feedback. Providing guests with an enjoyable and memorable experience is a key priority for us. On behalf of our entire team, I sincerely apologize for falling short of your expectations. I will be sharing your feedback with our team. Thank you for choosing to stay with us and hope to see you again!

10/10 Excellent

Tornekia, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Response from TownePlace Suites Monroe on Jun 12, 2023
Dear Tornekia,Thank you for your review of TownePlace Suites Monroe. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Monroe area!

8/10 Good

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no problem with the property if you were just staying the night and moving on. It is located on a Mall Parking lot near many chain restaurants and was very convenient to the airport. Not a place to vacation for scenery or things to do.
Stayed 1 night in Apr 2023
Response from Chloe on Apr 21, 2023
Thank you for taking the time to share your experience at our hotel. We're happy to hear that you found our location to be convenient. We strive to provide a comfortable experience for all of our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sherene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
We really enjoyed our stay. The hotel is in a great location! It is right beside the mall(walking distance).
Stayed 1 night in Mar 2023
Response from India on Mar 22, 2023
We're happy to hear you had a wonderful stay! Hope to see you again!

4/10 Poor

Delores

Traveled with group
Disliked: Cleanliness
Stayed here for six days room wasn’t clean one day each day. I had to put garbage outside my door go to lobby for towels every day ask for a suite got a studio such an inconvenient for two people not related in a studio room. Also close lobby at 11 o’clock to Customers found out later the lobby does not close. On my way checking out.
Stayed 6 nights in Mar 2023
Response from Chloe on Mar 28, 2023
Dear Delores, Thank you for bringing your concerns to our attention. We strive to provide quality lodging accommodations. On behalf of our entire team, I sincerely apologize for falling short of not only meeting your expectations but ours as well. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Jarrad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Professional staff. Will stay there again
Stayed 1 night in Mar 2023
Response from India on Mar 22, 2023
We're so happy to hear you had a lovely stay! We'll see you again next time!

8/10 Good

Stephanie

Stayed 2 nights in Mar 2023
Response from Chloe on Mar 28, 2023
Stephanie,Thank you for your rating. We hope to provide you with a five star stay next time you're in the area.

10/10 Excellent

Orundra

Stayed 1 night in Feb 2023
Response from Chloe on Mar 3, 2023
Thank you for taking the time to leave a 10/10 review! We're delighted to hear that you enjoyed your stay with us and that we met or exceeded your expectations. We look forward to welcoming you back during your next visit to the area.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Smells clean. Newer hotel. Great location off the interstate.
Stayed 1 night in Feb 2023
Response from Chloe on Mar 3, 2023
Thank you for sharing your feedback on your recent hotel stay! We look forward to having the opportunity to welcome you back on your next trip. Thank you again for choosing our hotel!

10/10 Excellent

Linda

Stayed 1 night in Feb 2023
Response from Chloe on Mar 3, 2023
Thank you for taking the time to leave a 10/10 review! We're delighted to hear that you enjoyed your stay with us and that we met or exceeded your expectations.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly service. Would totally go back.
Stayed 1 night in Feb 2023
Response from Chloe on Mar 3, 2023
We are thrilled to hear that you had such a positive experience at our hotel, and we would like to thank you for your kind words. We take great pride in providing a clean and welcoming environment for our guests. We look forward to the opportunity to welcome you back soon!

10/10 Excellent

Wayne

Stayed 2 nights in Feb 2023
Response from Chloe on Mar 28, 2023
Dear Wayne, Thank you for the 5/5 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to mall. Plenty of storage cabinets. Full sized 12 cup coffee maker. Full sized refrigerator. The entire hotel smelled clean through and through. Hallways. Stairways. Lobby. Quiet A/C Heating unit. Large closet in the bathroom.
Stayed 2 nights in Feb 2023
Response from Chloe on Feb 13, 2023
I want to thank you for staying with us and am so happy to hear you enjoyed your stay. We look forward to your next visit, travel safe.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel - we would definitely stay here again.
Stayed 1 night in Jan 2023
Response from Chloe on Feb 6, 2023
Thank you for staying with and taking the time to give us this 10/10 rating. We are pleased to provide an exceptional stay. Returning guests are a remarkable accomplishment. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Response from Chloe on Feb 6, 2023
Thank you for the 5/5 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

John

Stayed 2 nights in Dec 2022

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean & neat for a reasonable price
Stayed 1 night in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Robert. We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire TownePlace Suites Monroe team to continue to improve our service and amenities for our future guests. I hope you will consider us again the next you are Monroe LA.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Leonardo Ch. on Dec 28, 2022
Dear Guest. Thank you for your review of us at TownePlace Suites Monroe. We are glad you enjoyed your stay and hope to see you again the next time your travels bring you to the area.

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The ac unit in the bedroom leaked. Otherwise it was wonderful.
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Corey. Thank you for taking the time to let us know about your stay. I assure you that your concerns will be addressed immediately, and I appreciate you letting us know so that we can address it. I am so happy to hear that you loved the hotel and the area! Please come back to see us again when your travel brings you back to this area.

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was as expected. Short stop over
Stayed 1 night in Nov 2022
Response from Leonardo Ch. on Nov 30, 2022
Dear Bonnie. We appreciate you staying with us at TownePlace Suites Monroe and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 Excellent

Lohgan

Stayed 2 nights in Nov 2022

8/10 Good

Keba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Response from Leonardo Ch. on Nov 30, 2022
Dear Keba. Thank you for your review of TownePlace Suites Monroe. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Monroe area!