Reviews

6.2
Rating 10 - Excellent. 12 out of 84 reviews" "
Rating 8 - Good. 24 out of 84 reviews" "
Rating 6 - Okay. 22 out of 84 reviews" "
Rating 4 - Poor. 7 out of 84 reviews" "
Rating 2 - Terrible. 19 out of 84 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Terrell

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets was dirty cover with hair bugs crawling around the room plus had people walking around looking in can not safe at all
Stayed 1 night in Jul 2022
Response from Manager on Jul 5, 2022
We are sorry to hear about your experience and have shared it with our hotel management team. This isn't our level of expectation and sorry that your stay wasn't up to our standard.

2/10 Terrible

Malisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lame
Stayed 1 night in Feb 2022
Response from Guest Relations on Feb 20, 2022
Dear Malisha, We're sorry to hear your experience left much to be desired. Guest satisfaction is our utmost priority, so it's disappointing to have fallen short with you. Should there be any specific feedback you'd like to share as to how we could've improved your visit, we'd be grateful to hear it. Our lines are open, and we're eager to listen. Thank you.

10/10 Excellent

Ethan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff, quiet town. Let us add a few days to our stay for the same rate.
Stayed 2 nights in Dec 2021

2/10 Terrible

TAMEYKA

Disliked: Cleanliness, amenities, property conditions & facilities
the room was dirty, the towel was dirty nothing was clean
Stayed 2 nights in Nov 2021
Response from Manager on Nov 9, 2021
We are very sorry to hear about your experience. Cleanliness is very important to us and I will be sure to address this review immediately with the team.

2/10 Terrible

Fidel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve got a reservation on 10/19. 3 rooms for me and my guys After a long day of work we got to the premises to find the door lock and nobody to talk to Waited for a while call the front desk with no answer finally tired of wait we leave the premises and moved to a different place. They still got the nerve to charge me I will never again use Expedia or stay at Americas Best value
Stayed 4 nights in Oct 2021
Response from Manager on Oct 26, 2021
We apologize for this experience. We are a 24/7 hotel with someone at the desk at all times. I would love to learn more about this experience and make sure you are taken care of.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A place to lay your head down.
I got in pretty late. They were nice and very helpful
Stayed 1 night in Oct 2021

10/10 Excellent

Hunter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very nice.
Stayed 1 night in Oct 2021

2/10 Terrible

Tameia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was terrible! As soon as I got there I peeped in the window and saw that the room was dirty. The covers, chair, tub, & fridge were all dirty. Then a few hours into my stay one of the guests hit & damaged my car & tried to lie about it & the police had to be called & the staff was no help! Be careful staying here seems like a lot of illegal activity going on!! My overall stay was terrible and I would never stay here again!
Stayed 3 nights in Aug 2021
Response from Manager on Oct 4, 2021
We are extremely sorry to hear about your experience. We work hard to ensure the cleanliness of the rooms as well as the safety of our guests. Thank you for your review and we will address with the team.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly.
Stayed 1 night in Aug 2021

10/10 Excellent

C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I had a couple of issues but the girl at the front desk went above and beyond to try to resolve it. Dont eat at Huddle House across the street they suck and are nasty
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so nice and friendly.. Mrs Rita was super nice!!! Rooms were clean!!
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 1 night in Jul 2021
Response from Manager on Jul 12, 2021
Thank you for the review!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

Meloney

Traveled with family
Disliked: Staff & service
Stayed 2 nights in May 2021
Response from Manager on May 18, 2021
Thank you for your review

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfectly fine hotel for the money. Staff was very friendly and the hotel was convenient for our needs.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Business traveler
I paid for a room that I did not stay in. The hotel was too far from my location. I didn’t know the city. I called Expedia and the hotel and was told I can cancel but will not be refunded. I had to then pay for another hotel. I called hotel and the manager said that she could not refund me for I did not pay her I paid Expedia . She also added that Expedia only paid her $50. She said if I would’ve booked directly, she would have refunded me. It wasn’t like I paid a thousand dollars but I don’t have money to burn. I will never recommend or use Expedia again.
Stayed 1 night in Mar 2021
Response from Manager on Mar 16, 2021
We are very sorry to hear about your experience. Unfortunately, there is a cancellation policy through Expedia and therefore are restricted on what we can do.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nasty, hair was every where, sheets were NOT clean. She took me to three different rooms and all of them were nasty. Please don’t book here!
Stayed 1 night in Jan 2021
Response from Manager on Jan 25, 2021
We are very sorry to hear about your experience as this is not normal or expected. We will address.

6/10 Okay

Michelle

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The reason I booked this hotel was because it had good reviews. I have nothing good to say about this place. It was very dirty when we checked in.I had to stand out in cold windy weather to check in. Then I was too tired to do anything but lay down. The bathroom was dirty both the bathtub and shower curtain looked like it had not been cleaned since 1970. The sheets were dirty and had holes burned in them. From the beginning it did not feel safe. One night people in one of the rooms fought all night long. To the point where the cops had to be called. Another night there were loud thumps from another room all night long. Beware they are not dog friendly. Dog friendly does not mean you charge 400.00.No this was not a deposit. It cost me more to stay in this place than any of the nice places I stayed in for 3 weeks before this horrible place.
Stayed 12 nights in Dec 2020
Response from Management on Dec 29, 2020
Hello, we are really sorry to hear about your experience as this is not normal by any means. I will also look into the pet fee is that is not our pet fee. We charge $15 per pet.

2/10 Terrible

Kim, Dallas, TX

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy not cleaned. Mold on and in the refrigerator. Sheets with holes in them and toilet bowl was brown from stains.
Stayed 2 nights in Nov 2020
Response from Manager on Nov 28, 2020
Hi Kim- I'm so sorry to hear about your experience. I will definitely be inspecting the room for these issues you incurred as that is atypical for our hotel.

4/10 Poor

Verified traveler

Was unable to make it to motel. Got to late couldn't drive that far.
Stayed 1 night in Oct 2020
Response from Manager on Oct 12, 2020
It is upsetting that you decided to leave us such a low rating without having stayed with us. We do regret that we were unable to serve you this time around, but hopefully, we'll have the pleasure of doing so in the future. Thank you and take care.

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020
Response from Manager on Oct 12, 2020
Sorry this hear about your experience. We hope to better serve you next time.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I'm very grateful and appreciate the service that was provided.
Stayed 2 nights in Jul 2020

6/10 Okay

teri

Business traveler
Liked: Staff & service, room comfort
Mainly not so great location
Stayed 1 night in Jul 2020

8/10 Good

Lortisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Pamela, Tx

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was nice and clean updated. I appreciated the woman at the front desk. So kind and helpful. Enjoyed our stay.
Stayed 1 night in Jun 2020

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not cleaned was told they only clean the rooms every other day no fresh towels not enough towels, tub dirty had to buy cleaner to clean it my self trash on the ice machine two days, worker was in pajamas terrible terrible place to stay. Expedia this is shameful why this hotel is listed on you site is just shameful
Stayed 3 nights in Dec 2019
Response from Manager on Dec 28, 2019
We are sorry to hear about your experience. I will share your feedback with the team and we will work to improve.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Judy

Liked: Staff & service, property conditions & facilities, room comfort
A no-frills hotel
We were looking for a no-frills hotel since our visit would be brief with no time to enjoy the extras. American's Best Value in Monroeville was perfect. It had a friendly, attentive staff. The room was comfortable and the price was affordable. We would consider staying there again.
Stayed 3 nights in Dec 2019
Response from Manager on Dec 28, 2019
Thank you for your review and we hope to see you again!

6/10 Okay

Laura

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean sheets and towels. Free breakfast. Cable TV.
Stayed 3 nights in Nov 2019
Response from Manager on Dec 28, 2019
Thank you for your review! We are glad you enjoyed your stay and hope to see you again.

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Dale

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Jason

Liked: Room comfort
Disliked: Staff & service
Clean and comfortable but thats about it....
There was pretty much no breakfast that is if you were locked out of the front lobby when the girl at the desk took her smoke breaks, cigarette butts and beer bottle all outside of our room, our room smelled like weed, it was very clean though. ice machine didn't work, and it was far from everything we needed to do in atmore mobile gulf shores etc. will never go back.
Stayed 2 nights in Aug 2019
Response from SL on Aug 21, 2019
We are sorry to hear this but have shared the comments with the team! Thank you for your feedback and hope to see you again.

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The rooms wasn’t bad and rooms was clean , the icebox’s didn’t get real cold , but it worked
Stayed 8 nights in Aug 2019
Response from SL on Aug 21, 2019
Thank you for the feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Stayed 1 night in Aug 2019
Response from SL on Aug 21, 2019
Thank you for your comment and your stay!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and convenient to local shopping. Country motel staying at its best.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had bugs in bed and walls had to change room
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Stayed 1 night in Oct 2018

8/10 Good

Roger, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for hurricane evacuation.
We had to evacuate Florida due to hurricane Michael and found this hotel on the web listings. It looks like it has been recently painted on the outside and the overall appearance is pleasing. The owner and staff are fabulous. Everyone is friendly and helpful when we needed anything. They made us feel like we were family visiting on vacation. The room was very clean and comfortable and there are several restaurants close by.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
The day clerk was very nice but the night clerk was not. She tried to rent out my sisters reserved room before she got there even though we told the day clerk that she would be there late and the day clerk said no problem. Then the nigjt clerk told my sister that she would have to pay for the next night even though we had sn email from expedia to sp
Stayed 1 night in Sep 2018

8/10 Good

Janice

Liked: Cleanliness, staff & service
Don't come a knockin'
The stay was good our room was clean when we stepped out to for a while . housekeeping made sure our room was tidy when we got back. The only complaint i have is there was no iron and an hour and a half before check out a housekeeper was beating on the door wanting to know when we was leaving. We were still asleep. So we got up and left. She was still beating on doors when we left. That was unacceptable. The t.v showed half the picture and There were people hanging outside but they were not noisy. Other than that it was a good stay
Stayed 2 nights in Sep 2018

4/10 Poor

Curel

Review
I had to get someone from the front desk to open my room everyday because of issues with the lock.
Stayed 3 nights in Aug 2018

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from ABVI GM on Jul 31, 2018
Hello- Thank you for your review and for staying with us! Hope to see you again soon.

10/10 Excellent

Tomesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 8 nights in Jun 2018
Response from ABVI GM on Jul 31, 2018
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Adequate Hotel
It served its purpose of giving us a place to stay to avoid driving late at night. The bed needs replacing. They have recent remodeled but could have made more attention to details and improve staying experienced greatly. Unstaged pictures of rooms and lobby should be required.
Stayed 1 night in May 2018