Ratings based on 438 Verified Reviews

3.1 out of 5
57% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroeville, PA

Posted Jan 18, 2018
When other coworkers were paying $150-200 to stay the night in a hotel because of inclement weather-I was paying half the price for the same amount of comfort. The desk employee was fabulous; how can you be that nice at 4am? She was a sweetheart!
Comment from Hotel Management
Jan 20, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice experience

Posted Jan 8, 2018
I am always happy with the facilities when I go there. I have not had any issues recently.
Comment from Hotel Management
Jan 9, 2018 by Hotel Management, Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are glad to know all went great during your stay and that our service and facilities were to your satisfaction. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Hotel close to SV temple.

Posted Dec 23, 2017
Comfortable, convenient and affordable. Close to the temple.
Comment from Hotel Management
Dec 23, 2017 by Hotel Management, Hotel Management
Rao, thanks for being our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Alexandria Va.

Hotel not what I expected.

Posted Dec 12, 2017
Refrigator not working. Odor in room. Advertised breakfast included but offered just a breakfast bar.
Comment from Hotel Management
Dec 12, 2017 by Hotel Management, Hotel Management
Mike, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with your in-room amenities and that you were unhappy with our breakfast offerings. Your feedback has been shared with the engineering team to keep the facilities in good working order and your comment in regard to breakfast will help us to improve our product offering. Thanks once more, and we hope to have another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Bed was hard as a rock

Posted Nov 24, 2017
Walking out of the elevator we tripped over dirty towels. The towels were still there when we left the next morning. We checked in after 10pm but when getting in the room it smelled of stir fry. The beds were so hard I slept in the floor
Comment from Hotel Management
Nov 27, 2017 by Hotel Management , Hotel Management
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
4 out of 5
Recommended
for Families
by A verified traveler from leon, gto. mx

Big rooms with kitchen

Posted Oct 31, 2017
Pros: kitchen that I did not use.
Cons: improve breakfast
Location: shopping and restaurants
Continental breakfast??? only coffee and bars. Lazy Staff.
Comment from Hotel Management
Nov 1, 2017 by Hotel Management, Hotel Management
Charly, thank you for staying at Extended Stay America. We are happy you had a comfortable visit and that you loved your well-equipped room. We have made a note of your feedback as we plan any changes to our breakfast offerings. We appreciate you being our guest and hope you will be back to see us again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, North Carolina

Convenient to our needs

Posted Oct 27, 2017
Visiting family and friends. Celebrated grandsons first birthday. Reasonable rates.
Comment from Hotel Management
Oct 27, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
2 out of 5
by A verified traveler from West Chester, PA

Poor value

Posted Oct 23, 2017
Fortunately our stay was unremarkable. My beef is that the cost was outrageous for 4 walls, a TV, and a bed.
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Steve, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, Hotel Managment
1 out of 5
by A verified traveler

Last Choice

Posted Oct 23, 2017
Pros: Nothing
We booked two rooms. One had a broken toilet that we discovered at 10pm. The staff was kind enough to refund our payment for that room. The second room was not clean -- large stains on the bedside furniture, and smelled foul. The staff obviously knew about the smell because the aircon was on full blast when we checked in.
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Very disappointing

Posted Oct 22, 2017 on Hotels
Very disappointing. Not at all what I was expecting. No bath towels in the room. Just 2 stained hand towels and wash cloths.
Comment from Hotel Management
Oct 24, 2017 by Manager, Hotel Management
On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We ave already notified the housekeeping team to ensure a proper follow up on the checklist, and we hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, Hotel Management