Ratings based on 402 Verified Reviews

3.1 out of 5
59% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from canada

Horrible experience at extended stay Monroeville

Posted Jul 3, 2017
Booked a room for jul 1st , got a confirmation as well.. when went to check in hotel staff advised there are no rooms ( 3 other families shared the same pain as I, so I'm not alone ).when we confronted the receptionist , she called the POLICE... Such a horrible experience ... Then she advised they have arranged room in another nearby hotel .. with no other option and with young kinda we were forced to go to the other hotel and to our surprise the new hotel was not made aware of the situation at extended stay ....
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
We apologize for the mishap with your reservation as well as others on this date. We make every effort to alert arriving guests when we have unexpected stayovers and we are unable to accommodate new reservations. We apologize for the inconvenience. Thank you for your feedback and we hope this will not deter you from selecting our hotel in the future. General Manager
1 out of 5
by A verified traveler from Brampton, Canada

Terrible experience.Terrible and very rude staff..

Posted Jul 3, 2017
I reserved the room well in advance thru Expedia and got the reservation number. I reached from Toronto to the hotel with my family & two small kids around 8 pm to check in. Guess what ?? There is no room! ! There were around five families with the same situation, waiting in lobby and arguing with the hotel staff for room.the hotel staff called the police!! Police want us to gobout and find rooms in anynother hotel, since there is no room available. The hotel cancelled all the confirmed reservations for some conference. I was fortunate to get a last room in one of the nearby hotels around 9 pm. Not sure what happened to other families. I am done. No more Extended America...!!!
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you in the future. General Manager
1 out of 5
by A verified traveler

Scary hotel with lot of dirt

Posted May 30, 2017
Loud music all night. Claimed they have breakfast. Put some junk coffee near the entrance door. I was completely cold. Some leftover peanut bars. Very unprofessional way of treating guests.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments about the breakfast choices will be shared with our Brand Leaders. Thank you for your candid feedback as this helps us to improve the experience for future guests. We hope you will consider us again. Sincerely, General Manager
3 out of 5
by Jamie

Posted May 15, 2017 on Hotels
Front desk person was rude at checkout. We felt we were bothering her when checking out. Free breakfast is false. Breakfast is a meal. This hotel had coffee and granola bars. Coffee and granola bars are appreciated, but hotel should not list as "free breakfast".
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Jamie, we apologize for the service issues you encountered with our one of the associates. Please be assured we will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. We are also sorry our grab-and-go breakfast did not live up to your expectations. Your feedback will be shared with the Food and Beverage team. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
3 out of 5
by Earl

Posted May 11, 2017 on Hotels
It was ok. Didn't have room service. Don't know if that was because it was my first time or not. There was a lot of noise during the stay between other guests and construction. Was supposed to have a queen sized bed and slept in a full size one.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Earl, thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we apologize for the noise and service issues you encountered while here. Our front desk is available to resolve issues such as these. I would also like to inform you that our housekeeping service is designed for long-term guests, however, we are happy to offer this service to you at a minimal fee. We are sorry if this was not shared with you at the time of check-in. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted May 3, 2017 on Hotels
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
Thank you for the terrific review. We are glad your experience at our hotel left you feeling refreshed, cared for and valued. All of us at Extended Stay America - Pittsburgh – Monroeville look forward to having you stay with us again. Sincerely, General Manager
3 out of 5
by adrian

Posted May 2, 2017 on Hotels
the bed was very uncomfortable had very hard time getting to sleep
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Adrian, thanks for evaluating your stay. We want our guests to have a restful night’s sleep, and I am sorry that you found our beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. Your feedback will help us to improve our facilities. We hope that you will visit us again and will do our best to provide you with a better experience. Sincerely, General Manager
2 out of 5
by Sanjay

Good stay but could have been better.

Posted May 1, 2017 on Hotels
Rooms were dirty & beds weren't made from previous use. Silverware & plate missing & had to get them from lobby.
Comment from Hotel Management
May 3, 2017 by Manager, Hotel Management
Sanjay, while I am glad you were overall pleased with your stay, I am sorry to know you did not leave completely satisfied. Please accept my apologies for the cleanliness issues you encountered in your room. We have processes in place where a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback will be used to tighten our procedures. I am also sorry if our dishware policy was not shared at your check-in. To ensure cleanliness, brand standards require us to make the kitchen items available at the front desk rather than leaving them in the suites. In response to your, we will remind our front desk to communicate this more clearly going forward. We value your business and hope we will have another chance to provide you with a better experience. Sincerely, General Manager
3 out of 5
by Karl

The "Breakfast".

Posted Apr 24, 2017 on Hotels
The room was clean, no issues there. The "breakfast" was a disappointment, if I had known it consisted of only chocolate muffins and granola bars I would have booked room at another Hotel. Having breakfast at a hotel saves time when travelling long distances and gives a good foundation for the rest of the day. We Will not stay at this hotel next time.
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Karl, we appreciate you being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Weekend

Posted Apr 18, 2017
Problem when I returned to the hotel after 11pm and my key card would not open the front door. I had to go around the building to another door for my key card to work and let me in.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Pittsburgh - Monroeville. We are pleased to know you enjoyed your overall stay and that you were impressed with most aspects of our hotel. However, I am sorry for the issue you experienced during your visit and regret the inconvenience it caused. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager