Outdoor pool

Reviews of Courtyard by Marriott Los Angeles Pasadena/Monrovia

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1008 reviews" "
Rating 8 - Good. 274 out of 1008 reviews" "
Rating 6 - Okay. 113 out of 1008 reviews" "
Rating 4 - Poor. 45 out of 1008 reviews" "
Rating 2 - Terrible. 50 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff at the front desk and dining area
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Dylan, it's terrific to hear that you had a positive experience at Courtyard Los Angeles Pasadena/Monrovia. We are always pleased when our dedicated team members at the front desk and dining area receive recognition for their kindness. We hope to welcome you back soon for another outstanding visit.

8/10 Good

Leticia, San Jacinto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and nice. Kinda close to freeway so can hear the cars but it's a white noise. Bed is on the stiff side. We would stay again. Free cookies at front desk were yummy
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Leticia, it's great to know you appreciated the cleanliness at Courtyard Los Angeles Pasadena/Monrovia and enjoyed our complimentary cookies. We acknowledge your feedback about the freeway noise and bedding comfort. We'll definitely continue our efforts to ensure our guests' comfort and relaxation. We'll be pleased to welcome you back.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Jessica, thank you for the glowing feedback! We are thrilled that you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. Your positive feedback encourages our team to continually improve guest experiences. We hope to serve you again the next time your travels bring you our way.

10/10 Excellent

Madeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Madeline, we're thrilled to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. It's wonderful that you appreciated the cleanliness and pleasant ambiance. We cannot wait to welcome you back in the future!

6/10 Okay

Teodoro, Fairfield

Stayed 7 nights in Dec 2023
Response from Customer Service on Mar 22, 2024
Teodoro, it seems your recent stay was satisfactory but not exceptional. If any aspects of your visit fell short of your expectations, kindly share more details. Hearing from guests like you helps us improve. We hope to deliver a more enhanced experience on your next visit.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the fresh baked cookies and lemonade. We felt so very welcomed. We look forward to returning.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Richard, it's wonderful to hear you had such a fantastic stay at Courtyard Los Angeles Pasadena/Monrovia. Your words about the freshly-baked cookies and lemonade are truly appreciated. We also greatly value your recognition of our welcoming atmosphere. We're eagerly anticipating your return.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Sounded like my room was on the left lane of the freeway. Room 508 I think It was. Maybe got 4 hours sleep. Terrible coffee In the room.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
James, it's regrettable to hear of some of the challenges you encountered during your stay, particularly regarding any noise intrusion and the coffee provided in the room. Now, while we can't change the past, we're keen on using such feedback towards making improvements for the future. We appreciate you for sharing your opinion and would be glad to welcome you back for a more satisfying experience next time.

10/10 Excellent

Tiana

Response from Customer Service on Feb 17, 2024
Thank you for the amazing rating, Tiana!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Los Angeles Pasadena/Monrovia soon!Thanks again for leaving your feedback!

10/10 Excellent

Elisabeth M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an enjoyable stay. The service was warm and attentive. The room was comfortable and clean. The bed was heavenly. My one and only issue was the shower head was mounted too low for my 5’9” head.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Elisabeth, thank you for sharing your pleasant experience at Courtyard Los Angeles Pasadena/Monrovia. It's delightful to learn that our service, comfortable rooms, and heavenly beds made your stay enjoyable. We regret any inconvenience due to the shower head height. Please know it's our aim to be as accommodating as possible and your feedback will help us improve future guest experiences. We look forward to your next visit.

10/10 Excellent

Lance

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Lance, we're thrilled you had a fantastic stay at Courtyard Los Angeles Pasadena/Monrovia. Your stellar rating is truly appreciated. We look forward to hosting you again on your next trip. Safe travels!

10/10 Excellent

Chieko

Traveled with partner
Shower head was too low for us. But over all, good and convenient location, nice bed and pillows, and good views. We will be back again.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Chieko, thank you for choosing Courtyard Los Angeles Pasadena/Monrovia for your stay. We appreciate you acknowledging our excellent location, comfortable bedding, and impressive views. In future, do not hesitate to express your concerns, like the shower head height, to our dedicated team members so they can assist promptly. We eagerly anticipate your next visit. Safe travels until then.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Dana, Courtyard Los Angeles Pasadena/Monrovia is thrilled to see your 5-star rating. The team strives to provide an exceptional stay and is glad that was your experience. We hope to see you again on your next visit to Los Angeles.

10/10 Excellent

Johnny

Business traveler
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Johnny, it's certainly great to hear that you had an excellent experience at Courtyard Los Angeles Pasadena/Monrovia. Your remarkable rating is a testament to the effort our team members dedicate to providing a superb stay. We appreciate your feedback via Expedia and hope to welcome you back in the future!

8/10 Good

Michael, Indio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is old but clean and the staff is very friendly. The-neighborhood is depressed with many businesses closed.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Michael, thank you for choosing to stay at the Courtyard Los Angeles Pasadena/Monrovia. It's wonderful to hear that the cleanliness of the property and the friendliness of the team members met your expectations. In regards to the surrounding neighborhood, we understand that the experience outside can impact your stay, and we appreciate your understanding in this area that is out of our control. We look forward to welcoming you back in the future.

10/10 Excellent

Leatrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to town for funeral and needed a room early to change my clothes. Thank you and appreciate it..
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Leatrice, we're very glad that Courtyard Los Angeles Pasadena/Monrovia could be part of your support during a difficult time. It's heartening to hear that our accommodations met your needs and you felt grateful for the early check-in. We hope that if you're ever back in town under happier circumstances, we can welcome you once again. Thanks for choosing us.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for sharing this perfect rating, Mayra!We're thrilled to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

Raymond

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Raymond, it's wonderful to know that you had a satisfactory stay at Courtyard Los Angeles Pasadena/Monrovia. It's always inspiring for our team members to receive feedback from our guests. We hope we'll be your choice again in the future when your travels bring you back to Los Angeles.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Scott, thank you for your positive feedback. We're delighted to hear you found the location of Courtyard Los Angeles Pasadena/Monrovia convenient for your stay. We hope to welcome you back soon!

6/10 Okay

Kenny

Traveled with partner
Liked: Staff & service
Very noisy
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Kenny, we take your feedback seriously and regret that the sound levels during your stay did not meet your expectations. We continuously work on creating a more peaceful environment and aim to improve for your future visits. Thank you for your input, we appreciate it.

10/10 Excellent

Deb

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Deb, thank you for your outstanding feedback about Courtyard Los Angeles Pasadena/Monrovia. It's truly rewarding to hear that our team members provided such excellent customer service during your stay. We're eager to host you again in the future.

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Wendy, thank you for choosing the Courtyard Los Angeles Pasadena/Monrovia for your travels. We're thrilled that you had an enjoyable stay. We would love to have the opportunity to better serve you in the future and further exceed your expectations. Safe travels until then!

10/10 Excellent

Irene

Traveled with family
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Irene, thank you so much for choosing the Courtyard Los Angeles Pasadena/Monrovia and sharing your rating. We are truly elated you had a fantastic experience. Our team is looking forward to hosting you again in the future!

10/10 Excellent

John, Temecula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Thanks for the amazing rating, John!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Los Angeles Pasadena/Monrovia!

10/10 Excellent

Georgina

Response from Customer Service on Feb 6, 2024
Thank you for the perfect rating, Georgina!We are very pleased to hear that you had a wonderful stay at Courtyard Los Angeles Pasadena/Monrovia. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Mayra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
Mayra, thank you for sharing your positive experience at the Courtyard Los Angeles Pasadena/Monrovia. We're delighted to know you valued the service from our dedicated team members. We look forward to welcoming you back in the near future for another great experience.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very convenient place to stay. I wouldn’t have minded usb charging ports. The Max streaming wasn’t working in our room so didn’t get to use that feature.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Brenda, we're glad to hear that the Courtyard Los Angeles Pasadena/Monrovia provided an ideal location for your stay. Meanwhile, your suggestion about the inclusion of USB charging ports has been noted for our continuous improvements. We also understand there was an issue concerning the streaming feature in your room which we'll look into. Thanks for your useful feedback and we hope to have another opportunity to serve you better in the future.

10/10 Excellent

ChaoHsin, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
Thank you for the fantastic rating, ChaoHsin!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Los Angeles Pasadena/Monrovia! We can't wait to see you again soon.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Samuel, thank you for highlighting the magnificent location of Courtyard Los Angeles Pasadena/Monrovia. We are delighted to know our convenient setting added value to your stay. We're excited to welcome you back, should your travels bring you this way again.

8/10 Good

Jasmine Rachelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Michael at the bar was so friendly and nice! Very helpful and I enjoyed my time at the bar.
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Jasmine, thank you for your positive feedback about your experience at the Courtyard Los Angeles Pasadena/Monrovia. We're delighted to hear that you had a pleasant time at the bar, and that Michael was able to enhance your stay with his friendliness and helpful demeanor. We'll be sure to share your feedback with him. We hope to welcome you back in the near future!

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greet hotel and staff was friendly.clean room and parking available.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Cesar, it's truly heartening to know that you had a positive experience at the Courtyard Los Angeles Pasadena/Monrovia. We're glad you found our team members friendly and rooms clean. We appreciate your observations on the available parking too. Your feedback is invaluable and we hope to welcome you back in the future.

10/10 Excellent

Jieyun

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Thanks for the outstanding rating, Jieyun!We're delighted your time at Courtyard Los Angeles Pasadena/Monrovia was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Ricardo

Stayed 9 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Ricardo, it's wonderful to see your wonderful rating of Courtyard Los Angeles Pasadena/Monrovia. We take this to mean that you enjoyed your stay and we could provide everything you were looking for. We hope to welcome you back again soon for another delightful visit.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Abraham, thank you for sharing your positive feedback. We're pleased to hear that your stay at Courtyard Los Angeles Pasadena/Monrovia was a delightful experience. We hope to welcome you back soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Thank you for the fantastic rating, Charles!It's outstanding you had such a wonderful experience at Courtyard Los Angeles Pasadena/Monrovia. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Mark, it's wonderful to see your perfect rating. Your positive feedback brings joy to our team at Courtyard Los Angeles Pasadena/Monrovia. We strive to create exceptional experiences for our guests, and we're thrilled we succeeded with you. Thanks for taking the time to share your rating and we would be delighted to welcome you back on a return visit.

2/10 Terrible

John

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Save your money
The room smelled moldy and there was a stain on the carpet. There also was a piece missing from the bottom of the door. I asked for a late checkout and the front desk said they would accommodate a checkout for 12:30 and inform the housekeeping. from 10 AM up until a couple minutes before 12:30 pm there was about 5 separate instances of knocks on the door and people coming in immediately after knocking to check if anyone was in the room. I explained to the housekeeping that I was getting a late checkout and they said they did not see it on the list. I also had the "Do not disturb" sign up.
Stain on carpet and piece of door missing
Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
John, your feedback is valuable and we're here to address your concerns. It's unfortunate to hear about the issues you experienced relating to room upkeep and miscommunication on housekeeping's end. In the future, rest assured that our team members will work to improve room inspection procedures and their communication is accurate. We appreciate you bringing these issues to our attention, and with this feedback, we can strive to create a more comfortable and pleasing experience for all our guests.

4/10 Poor

Dona

Liked: Cleanliness, staff & service
The first room they gave is only had a sink with no counter. We asked for our room to be cleaned after our second night and it wasn’t. They did clean it after the first night. Then the day we were checking out thr cleaners knocked on our door at 7:00 am when checkout was 12:00 noon.
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Dona, it's disappointing to hear about your experiences. We understand that some aspects of your stay, such as the room facilities and housekeeping service, weren't in line with your expectations. We aim to offer prompt and convenient service to all our guests and regrets any inconvenience. Please trust that we will consult with our team members to ensure more mindful approaches in the future.

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property , clean , staff were nice , no issues!!!!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Martin, thank you for choosing Courtyard Los Angeles Pasadena/Monrovia for your stay and providing such positive feedback. It's wonderful to know you appreciated our clean premises and found our team members to be pleasant. We always aim for smooth stays for all guests. Do visit us again when you're next in town!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Thank you for the wonderful rating, Joseph!It's excellent you enjoyed your time at Courtyard Los Angeles Pasadena/Monrovia so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

sridhar

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent service from friendly staff
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Sridhar, it's wonderful to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia and appreciated the excellent service from our friendly team members. We look forward to serving you again soon.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 29, 2023
Thanks for the perfect rating, Brad!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Los Angeles Pasadena/Monrovia.Have a wonderful day!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our check in was fantastic and quick
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 21, 2023
Courtyard Los Angeles Pasadena/Monrovia appreciates your positive feedback. We are thrilled to hear that your check-in process was both efficient and superb. Thanks for choosing us for your stay. We look forward to the possibility of welcoming you back in the future.

2/10 Terrible

janet

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our sheets and towels were stained with fresh blood. The pictures are not the real thing.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Thank you for sharing your feedback, Janet.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
For 2 weeks they didn’t change the bed sheets and I was asking them every day
Stayed 10 nights in Aug 2023
Response from Customer Service on Oct 18, 2023
Richard, it's regrettable to hear about the issue faced in relation to the freshness of your bed linens during your stay. Cleanliness and guest service are of utmost importance to us, and it's concerning that this was not reflected appropriately. The matter will be escalated to the necessary departments for further review and to ensure this does not repeat in the future. Thank you for sharing your feedback, it helps us enhance the experience for all guests.

8/10 Good

Marivel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 16, 2023
Marivel, thank you for choosing Courtyard Los Angeles Pasadena/Monrovia. We are pleased you had a satisfactory stay with us. We hope to welcome you back and aim to exceed your expectations on your next visit.

10/10 Excellent

Audrey, Laguna Hills

Traveled with group
Liked: Cleanliness, staff & service, amenities
Easily accessible to the freeway and to the little town in Monrovia
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 12, 2023
Audrey, thank you for sharing your satisfying experience at Courtyard Los Angeles Pasadena/Monrovia. We're pleased to hear that our location offered you convenient access to local attractions and we hope to have you back soon!

10/10 Excellent

Raian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
Thank you for taking the time to leave this wonderful rating, Raian! We hope to see you again soon at Courtyard Los Angeles Pasadena/Monrovia so we can share yet another amazing experience!

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 7, 2023
Steve, it's wonderful to hear you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia. Your high rating is greatly valued and is indicative of the experience our team members strive to provide. We would be honored to welcome you back the next time you're in the area.

10/10 Excellent

Robert, Tucson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was positive. In addition to all the usual positives - safe, quiet, clean, etc., we were able to get an early check-in that included an upgrade. We were in town for a couple of days to meet up with friends. We could have walked to two of the restaurants we met friends at. When we did have to travel a bit, the freeway on-ramp was within a block. The staff was friendly, the room was great. We utilized the fitness room which helped work off the Häagen-Dazs available near the front desk. We will definitely be back.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 4, 2023
Robert, it's a pleasure to see you enjoyed your stay at Courtyard Los Angeles Pasadena/Monrovia to its fullest. Your experience exemplifies what we strive to deliver - from early check-in with upgrades to proximity to local attractions and the convenient availability of the fitness center. We are particularly heartened to hear you appreciated our team members' warm hospitality and the comfort of your room. We eagerly look forward to welcoming you back on your next visit.

6/10 Okay

Lucero

Stayed 4 nights in Sep 2023
Response from Customer Service on Oct 21, 2023
Lucero, thank you for taking the time to rate your stay. While we're glad you chose to stay with us, it seems we haven't fully met your expectations. We appreciate your feedback, as it helps us continuously improve the guest experience. We hope you'll consider us for future visits.