The hotel is in a beautiful city.
Posted Feb 20, 2017
The staff isn't very friendly, bad customer service. We couldn't get the AC to work in the room, we didn't have time to fiddle with it, the next day, I called down to the front desk n spoke to Jacqueline who was rude and didn't try to help, all she did was try to put the blame on me for not reporting the problem, first of all, why are they renting these rooms with broken AC's anyway?, the balcony doors are locked shut so that just made things worse! It was HOT in the room. upon checkout, Jacqueline just had a smirk on her face, I've never been treated like that at a hotel. I don't think we will be going back there. The manager, Colleen was supposed to give me some sort of credit but haven't heard from her yet.