Lobby

Reviews of DoubleTree by Hilton Monrovia - Pasadena Area

4 out of 5
DoubleTree by Hilton Monrovia - Pasadena Area
924 W Huntington Dr, Monrovia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1001 reviews" "
Rating 8 - Good. 192 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liset

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 3 nights in Mar 2024

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained. The beds are very comfortable. A few nice restaurants are walking distance. I strongly recommend this hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia Renaud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the shower stall and closeness of breakfast options.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rene De La

Stayed 4 nights in Feb 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful! Felt very comfortable there.
Stayed 1 night in Mar 2024

8/10 Good

Jenalyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Leilani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jahnisha

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night but the property was modern and clean the staff was excellent.
Stayed 1 night in Mar 2024

4/10 Poor

Francesco, Toronto

Business traveler
Liked: Amenities
I didn't like the towels. They all felt wet. Like they weren't dried enough. They also felt worn out.
Stayed 1 night in Mar 2024

6/10 Okay

Yin, Oakland

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the welcome cookies
Stayed 2 nights in Mar 2024

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Drew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safe and quiet, the hotel is fine. The room cleanliness was a little lacking, but overall the experience was good. The staff was friendly and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Vardan, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking and lots of quick places to eat around
Stayed 1 night in Mar 2024

10/10 Excellent

Lizbeth

Stayed 3 nights in Feb 2024

10/10 Excellent

Marylou

Stayed 1 night in Feb 2024

8/10 Good

eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Feb 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Just Hotel passengers should be aware of the noise.
Stayed 1 night in Feb 2024

10/10 Excellent

Kwang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and conveniently located.
Stayed 3 nights in Feb 2024

8/10 Good

chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Love the Free Cookie lol
Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I would’ve enjoyed more is if the bar opened earlier so we could have a cocktail before going out for dinner
Stayed 2 nights in Feb 2024

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk was friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. With great view on the 10th floor
Stayed 1 night in Feb 2024

2/10 Terrible

Audra

Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my go to places to stay when in the area
Stayed 1 night in Feb 2024

2/10 Terrible

Lee

Business traveler
Disliked: Cleanliness, staff & service, amenities
I agree the location and hotel aesthetics look good, however the service is awful. Got there at 7pm and went to the restaurant. I chose a chicken sandwich (which was the only thing I’d eaten all day) and from 11pm onward I spent the night in the bathroom. Missed a morning meeting due to being unwell too. Upon checking out at 6am I told the gentleman in reception what had happened. He said I needed to complete some forms which he would email to me and the manager would call me to register a formal complaint. Turns out none of these things happened. I was in business in Seattle so didn’t get a chance to follow up until the end of the week. I called and spoke to another gentleman who was apologetic, he sent an email to me with both managers in copy. They both ignored the email. Wow, well there you go! Zero care for the customer experience from the management team.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I love the free cookies!
Stayed 1 night in Feb 2024

10/10 Excellent

Morgan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no issues.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional & very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Shonna

Stayed 1 night in Feb 2024

8/10 Good

Divina

Cookies
Stayed 7 nights in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanness N the city view
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

8/10 Good

Divina

Traveled with family
Liked: Staff & service, property conditions & facilities
Location, staff
Stayed 12 nights in Jan 2024

8/10 Good

Divina

Traveled with family
Location, friendly and efficient staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Philip, Milwaukee

Stayed 2 nights in Jan 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Carlos, Moorpark

Liked: Cleanliness, staff & service
Great staff. Very accommodating. My only issue is with the AC unit which was very musty and moldy. Other than that, everything was fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tasha

Liked: Cleanliness, staff & service, amenities
It’s overall a good stay. But it’s my first time that I have to pay for bottled waters at hotels in the States. Not sure if it’s CA rules but it’s a bit unpleasant because a water costs $5. Also, I got charge for dining service which I never used. Seems someone enjoyed their breakfast and my room got charged. At the end, the staff at front desk is very helpful and refunds me the credit, but it still confused me how it happened. Don’t they check the room key before letting a guest into the lounge for breakfast? Good that I checked my bill otherwise I was about to treat someone a yummy warm breakfast.
Stayed 2 nights in Jan 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff was friendly and Room was ready and clean. Restaurant / bar was comfortable ) good food and excellent staff.
Stayed 1 night in Jan 2024

4/10 Poor

ALYSSA, Stokesdale

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In Military and had to leave a day early. Hotel manager promised me a refund for the night I wasn’t using and never refunded.
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient property. Easy parking and quick check-in. Room was very quiet even right next to elevator and ice machine. Only thing that could make it better was a more normal shower. Tub was giant and awkward to step into and the rainfall shower head was a bit odd and sprayed water in weird erratic weak sprays. Other than that, all great.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great environment!
Stayed 1 night in Dec 2023