Ratings based on 573 Verified Reviews

4.2 out of 5
78% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

Nice Hotel

Posted Feb 3, 2017
We stayed only one night when we were travelling to Praia Do Rosa. It's a bit out of the highway, but acceptable, comfortable and good service
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the city

Posted Jan 10, 2017
Just stayed one night and with a great breakfast. Xxxxxxxxxx xxxxxxxxxx xxxxxxxxx cxxxxxxxx
Comment from Hotel Management
Jan 18, 2017 by adriana.balbinot@masterhoteis.com.br, Hotel Management
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Everything was great, only issue was that the shower curtain wasn't very good, so every time I showered, there was water everywhere in the bathroom.
5 out of 5
by Fang

Posted Jan 2, 2016 on Hotels
Comment from Hotel Management
Mar 5, 2016 by Jacson Gomes, Hotel Management
Estimado Fang Obrigado pelas 5 estrelas. Volte sempre.
4 out of 5
by Marcus from Florianópolis, SC - Brazil

Good place to stay

Posted Dec 1, 2015 on Hotels
Everything well, was a pleasure stay in this hotel. I will consider stay again in the future.
Comment from Hotel Management
Feb 6, 2016 by Jacson Gomes, Hotel Management
Dear Marcus. Thank you for sharing your opinion with us. We are waiting you again.
3 out of 5
by A verified traveler

Trying This Holiday Inn for the First Time

Posted Aug 28, 2015 on Hotels
There was noise from AC Units from other rooms coming into my room even though my unit was off and my windows were closed, it was annoying. Food was fair but expensive in the restaurant.
Comment from Hotel Management
Feb 20, 2016 by Jacson Gomes, Hotel Management
Dear Guest. Dear Guest Thank you for taking time to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
4 out of 5
by A verified traveler

Posted Aug 17, 2015 on Hotels
Comment from Hotel Management
Feb 20, 2016 by Jacson Gomes, Hotel Management
Obrigado
3 out of 5
by Cesar Renato from Criciuma/SC

Confortable, good location, worth the price

Posted Aug 15, 2015 on Hotels
Business, nice place and confortable.
Comment from Hotel Management
Feb 20, 2016 by Jacson Gomes, Hotel Management
Estimado Cesar Renato. Obrigado por nos escolher para sua estada em Porto Alegre. Volte sempre.
4 out of 5
by Vilson Luiz

This traveler left a rating score only Posted Jul 23, 2015 on Hotels
1 out of 5
by Geraldo from Weston FL

stay away!!!

Posted Mar 24, 2015 on Hotels
horrible hotel. stay away...old, smelly, moldy, dirty...
Comment from Hotel Management
May 30, 2015 by Jacson Gomes, Hotel Management
Dear Mr Geraldo. Thank you for taking the time to let us know about your recent experience at Holiday Inn Porto Alegre. We give the extreme importance to our guest comments as they help us to improve to provide the best guest experience possible We try our hardest to satisfy our guests and we do apologies that our hotel doesn't match your expectation.