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Great Stay, very welcoming and relaxing. Location is perfect for strolling around
Adam
Stayed 2 nights in Apr 2024
Response from Madeline on Apr 18, 2024
Hello Adam, We are grateful for your feedback and thrilled to hear that your stay in our Noank House was delightful. Your satisfaction is our top priority, and we are dedicated to providing an exceptional experience in downtown Mystic. We can't wait to welcome you back and make your next stay even more memorable!Sincerely,Madeline BaldwinGuest Relations Manager
Lovely hotel with the nicest staff! In a cute seaside town.
Alexandra
Stayed 1 night in Apr 2024
Response from Madeline on Apr 18, 2024
Hello Alexandra, Your feedback means the world to us! We are delighted that you enjoyed your stay in our Noank House. Creating a welcoming and unforgettable experience for our guests is what we strive for. We look forward to the opportunity to exceed your expectations once again in the future!Best regards,Madeline BaldwinGuest Relations Manager
Hello Ronald,We are thrilled to see that you had a wonderful experience during your stay in our Hoxie House Deluxe Guestroom. Your positive ratings are greatly appreciated, and we strive to make each guest's stay as enjoyable as possible. We hope to have the pleasure of welcoming you back soon.Sincerely,Madeline BaldwinGuest Relations Manager
6/10 Okay
Marina
Business traveler
Apr 4, 2024
Liked: Cleanliness
Disliked: Amenities
Property in ok shape. Staff not overly helpful. Not appropriate for anyone with mobility issues as there are staircases to most rooms in the main house. My room faced the street and it was rather noisy.
Marina
Stayed 2 nights in Apr 2024
Response from Madeline on Apr 6, 2024
Hello Marina,Thank you for sharing your feedback with us. We understand your disappointment regarding the 48-hour cancellation policy for the last night of your stay. Our team strives to provide clear communication about our policies over the phone, in every email confirmation, and on our website, and we apologize for any inconvenience you may have experienced. We recommend contacting our front desk directly for any future bookings to ensure a smooth and tailored experience. We are more than happy to help guide you toward the best possible room to suit your needs, and we offer many other guest rooms in a quieter location away from Main Street, with fewer stairs. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Warm regards,Madeline BaldwinGuest Relations Manager
Hello Mr. Heil,We sincerely apologize for any inconvenience caused by the renovations neighboring our property. Your comfort is important to us, and we are working diligently to ensure minimal disruptions during your stay. We appreciate your understanding and hope to see you again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Yuli, Closter
Feb 20, 2024
Liked: Cleanliness
Yuli
Stayed 1 night in Feb 2024
Response from Madeline on Feb 22, 2024
Good Morning Yuli,Thank you for the positive ratings. We are so glad your family had an enjoyable stay in our Noank House, and we hope to see you again soon!Thank you,Madeline BaldwinGuest Relations Manager
4/10 Poor
Theresa
Feb 17, 2024
Theresa
Stayed 1 night in Feb 2024
Response from Madeline on Feb 19, 2024
Good Afternoon Theresa,We are sorry to hear that certain aspects of your stay did not meet your expectations. Our guests' satisfaction and comfort are of utmost importance to us, and when a concern is brought to our attention during your stay, we will do everything we can to make it right. Please don't hesitate to reach out to our friendly front desk agents, who are available 24/7 to address any requests or issues immediately. They are also fantastic at guiding you toward the best possible room type to suit your needs when booking over the phone. We hope to host you again and provide a more pleasing experience overall.Thank you,Madeline BaldwinGuest Relations Manager
We stayed here the weekend and had a great time. The staff was very welcoming and friendly.
Miguel
Stayed 2 nights in Feb 2024
Response from Madeline on Feb 17, 2024
Good Afternoon Mr.Orlando,Thank you for your kind words and feedback! We are delighted you had a pleasant stay in our Main Inn, and our team offered you a warm welcome. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Morning Linda,We appreciate your feedback and are delighted you enjoyed your stay in our Noank House Guestroom. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
My daughter and I enjoyed a cold but lovely time in Mystic and the Whaler’s Inn was fabulous.
Traci
Stayed 1 night in Jan 2024
Response from Madeline on Jan 20, 2024
Good Evening Traci,We appreciate you sharing feedback regarding your recent stay and are delighted you had a wonderful time in our Noank House. Our team takes pride in providing top-notch service, quality, and a memorable Mystic experience, and it makes us happy to hear we could do this for you and your daughter. We look forward to hosting you again on your next visit!Thank you,Madeline BaldwinGuest Relations Manager
Good Evening Latroy,We appreciate your positive ratings and are delighted you had a wonderful stay in our Hoxie House Deluxe Guestroom. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Christine,We appreciate your positive ratings and are thrilled you had a wonderful stay in our Main Inn. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Nathaniel,We appreciate your positive feedback and are delighted you had a wonderful stay with us! Our team is dedicated to providing top-notch service, superior quality, and a memorable Mystic experience for our guests, and we are thrilled we could do this for you. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
8/10 Good
Robert
Jan 7, 2024
Robert
Stayed 1 night in Jan 2024
Response from Madeline on Jan 12, 2024
Good Afternoon Robert & Barbara,We appreciate your positive ratings and are delighted you had a pleasant stay in our Noank House. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Lady
Jan 6, 2024
Lady
Stayed 2 nights in Jan 2024
Response from Madeline on Jan 12, 2024
Good Afternoon Lady,We appreciate your positive ratings and are thrilled you had a wonderful stay in our Main Inn Queen Guestroom. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Margaret
Dec 28, 2023
Margaret
Stayed 1 night in Dec 2023
Response from Madeline on Jan 20, 2024
Good Evening Margaret,Thank you for sharing your positive ratings! We are so glad you had an enjoyable stay in our Noank House, and we hope to host you again soon.Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Stephanie,Thank you for sharing your positive ratings. We are thrilled you had a pleasant stay with us, and we hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
Lovely and charming hotel complex with great staff. Perfect walkable location. Restaurant is spectacular. One of the best meals of my life.
Brett
Response from Madeline on Feb 6, 2024
Good Morning Brett,We appreciate your positive feedback and are elated that you had a wonderful stay and dining experience! Our team is devoted to providing top-notch service, superior quality, and a memorable Mystic experience for our guests, and we are thrilled we could do this for you. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Paul
Dec 8, 2023
Paul
Response from Madeline on Feb 14, 2024
Good Morning Paul,We appreciate your positive ratings and are delighted you had a pleasant stay in October. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
8/10 Good
Andrea
Dec 2, 2023
Liked: Cleanliness, staff & service
Andrea
Stayed 2 nights in Nov 2023
Response from Madeline on Dec 5, 2023
Good Evening Andrea,We appreciate your review and are delighted you enjoyed your stay with us. We hope to welcome you back again and wish you a joyous Holiday season!Thank you,Madeline BaldwinGuest Relations Manager
Good Morning William,We appreciate your feedback and are thrilled you enjoyed your stay with us! We are grateful to have a perfect location in the heart of such a magical town, and we hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
mel
Nov 30, 2023
mel
Stayed 3 nights in Nov 2023
Response from Madeline on Jan 1, 2024
Good Afternoon Melissa,We appreciate your positive ratings and are delighted you had a wonderful stay with us. We hope to welcome you back again soon and wish you a Happy New Year!Thank you,Madeline BaldwinGuest Relations Manager
Professional and friendly staff. Beautiful and relax accommodations. I would definitely return.
Vanessa
Stayed 1 night in Nov 2023
Response from Madeline on Nov 28, 2023
Good Afternoon Vanessa,We truly appreciate your positive feedback and are delighted you had a wonderful stay with us! Our team is dedicated to providing top-notch service, superior quality, and a memorable Mystic experience for our guests, and we are thrilled we could do this for you. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
steven
Nov 4, 2023
steven
Stayed 1 night in Nov 2023
Response from Madeline on Nov 10, 2023
Good Evening Steven,We appreciate your positive feedback and are thrilled you had a wonderful stay in our Noank House. We hope to welcome you back to downtown Mystic again soon!Thank you,Madeline BaldwinGuest Relations Manager
Fantastic stay! Very clean, the staff was great, easy parking, and a quick walk to the town. I don’t think there’s an elevator just FYI. Anyway - Awesome place - We’ll be back!
Christopher
Stayed 1 night in Oct 2023
Response from Madeline on Oct 31, 2023
Good Afternoon Christopher,We appreciate your feedback and are elated that you had a wonderful stay at The Whaler's Inn. We take great pride in our friendly team dedicated to providing top-notch service, superior quality and cleanliness, and a memorable experience in downtown Mystic. We are so glad we could do this for you, and we look forward to welcoming you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
The best in Mystic. We stayed in one of the back buildings and it was wonderful. On our last visit we stayed in the Inn which is lovely. This is in the heart of town and you can walk everywhere. It is extremely clean and nicely decorated. We will always stay here on our visits to New England. And the restaurant/bar attached is wonderful.
Lisa
Stayed 1 night in Oct 2023
Response from Madeline on Oct 25, 2023
Good Morning Lisa,We appreciate you sharing your positive feedback and are delighted you had a pleasant stay in our Noank House! Our team is committed to providing top-notch service, superior quality, and a memorable experience, and we are so glad we could do this for you. We are grateful to have a perfect location in the heart of downtown, and it makes us happy to hear it was convenient for your itinerary. We will be sure to pass on your compliments to our talented team at The Shipwright's Daughter, and we hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
Great location and ambience. Enjoyed being able to walk through town and access the sites easily.
MARY
Stayed 2 nights in Oct 2023
Response from Madeline on Oct 25, 2023
Good Morning Mary,We truly appreciate your positive feedback and are delighted you had a wonderful stay with us! Our team is dedicated to providing top-notch service, superior quality and cleanliness, and a memorable Mystic experience for our guests, and we are thrilled we could do this for you. We are grateful to have a perfect location in the heart of downtown, and it makes us happy to hear it was convenient for your plans. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Laura, Ashburn
Oct 23, 2023
Laura
Stayed 1 night in Oct 2023
Response from Madeline on Nov 12, 2023
Good Afternoon Laura,We appreciate your positive ratings and are delighted you enjoyed your stay in our Noank House. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Maria
Traveled with group
Oct 17, 2023
The Whaler’s Inn was a pleasure to stay in. Staff was professional, knowledgeable and friendly. Everything was walkable or a short drive. I recommend this inn and would stay there again.
Maria
Stayed 3 nights in Oct 2023
Response from Madeline on Oct 20, 2023
Good Afternoon Maria,We truly appreciate your positive feedback and are delighted you had a wonderful stay with us! Our team is dedicated to providing top-notch service, superior quality and cleanliness, and a memorable Mystic experience for our guests, and we are thrilled we could do this for you. We are grateful to have a perfect location in the heart of downtown, and it makes us happy to hear it was convenient for your plans. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Morning Ivan,We appreciate your positive feedback and are thrilled you had a wonderful stay in one of our Noank House Guestrooms. We hope to welcome you back to downtown Mystic again soon!Thank you,Madeline BaldwinGuest Relations Manager
The staff is very friendly, informative and accommodating.
The hotel is right in the middle of all the main restaurants , attractions & shops.
Able to walk to almost everything on our itinerary.
Hotel is adorable and clean as well.
Tanesha
Stayed 2 nights in Oct 2023
Response from Madeline on Oct 10, 2023
Good Afternoon Tanesha,We appreciate your kind words and feedback and are thrilled you had a wonderful stay with us! Our team is dedicated to providing top-notch service, superior quality and cleanliness, and a memorable Mystic experience for our guests, and we are delighted we could do this for you. We are grateful to have a perfect location in the heart of downtown, and it makes us happy to hear it was convenient for your plans. We hope to welcome you back again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Peter
Oct 6, 2023
Peter
Stayed 1 night in Oct 2023
Response from Madeline on Oct 27, 2023
Good Evening Peter,We appreciate your positive feedback and are thrilled you had a wonderful stay in one of our Noank House Guestrooms. We hope to welcome you back to downtown Mystic again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Michael,We appreciate your positive feedback and are thrilled you had a wonderful stay with us! We take great pride in our entire team, from the front desk and restaurant to housekeeping and maintenance, and we are happy to hear they enhanced your experience. We hope to welcome you back to downtown Mystic again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Philip
Sep 22, 2023
Philip
Stayed 3 nights in Sep 2023
Response from Madeline on Sep 23, 2023
Good Afternoon Philip,Thank you for sharing your positive ratings! We are thrilled you had a wonderful stay with us, and we hope to welcome you back to magical Mystic again soon!Thank you,Madeline BaldwinGuest Relations Manager
6/10 Okay
Verified traveler
Sep 2, 2023
Liked: Cleanliness, staff & service
Aesthetically but not functionally pleasing
Paper thin walls and a lot of noise from the street and adjacent rooms; bathroom and shower were unfunctionally small.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Madeline on Sep 3, 2023
Good Morning,We appreciate you sharing your honest feedback and apologize for the guestroom not meeting your expectations. We offer a wide range of room types in our five buildings to accommodate a variety of guest preferences, including rooms with larger bathrooms and showers and further distanced from Main Street. We strongly recommend calling our friendly front desk agents, available 24/7 to help guide you toward the best possible room type to suit your needs. Our most popular rooms are the Hoxie House Deluxe Guestrooms with an air-jet soaking tub, gas fireplace, and sweeping views of the Mystic River and downtown. We hope to host you again and provide a much more pleasing experience. Thank you,Madeline BaldwinGuest Relations Manager
This hotel was everything we had hoped for more! Friendly and helpful staff and large well appointed guest rooms.
Christopher
Stayed 1 night in Aug 2023
Response from Madeline on Sep 3, 2023
Good Morning Christopher,Thank you for sharing your fantastic feedback! We are elated to hear we exceeded your expectations, and that is precisely what we strive for. We take great pride in our devoted team, from the front desk and restaurant to housekeeping and maintenance, and we are so happy they enhanced your overall experience.We look forward to hosting you again soon!Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
Michele
Aug 29, 2023
Michele
Stayed 1 night in Aug 2023
Response from Madeline on Sep 3, 2023
Good Morning Michele,We appreciate your positive ratings and hope to host you again soon! Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Deborah,We appreciate your positive ratings and are thrilled you had a pleasant stay with us. We hope to host you again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Jordan,We appreciate your positive ratings and are delighted you had a wonderful stay with us. We hope to host you again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon Tammie,We appreciate your positive ratings and are thrilled you had a pleasant stay with us. We hope to see you again soon!Thank you,Madeline BaldwinGuest Relations Manager
Good Evening Katherine,We appreciate your positive feedback and are delighted you had a pleasant stay with us! We look forward to hosting you again on your next trip to downtown Mystic.Thank you,Madeline BaldwinGuest Relations Manager
10/10 Excellent
James
Jul 25, 2023
James
Stayed 1 night in Jul 2023
Response from Madeline on Aug 18, 2023
Good Morning James,We appreciate your positive ratings and are thrilled you had a wonderful stay with us! We hope to host you again soon. Thank you,Madeline BaldwinGuest Relations Manager
The town is quaint and the property is right in the middle of the town
Staff was so helpful
Mary
Stayed 1 night in Jul 2023
Response from Madeline on Jul 24, 2023
Good Afternoon Mary,Thank you for your feedback! We are grateful to have such a perfect downtown location and devoted staff, and it makes us happy to hear that both enhanced your experience. We hope to see you again soon!Thank you,Madeline BaldwinGuest Relations Manager
Great historic building with pleasant staff and clean rooms in a super convenient spot.
Robert
Stayed 1 night in Jul 2023
Response from Madeline on Jul 15, 2023
Good Afternoon Robert,Thank you for your positive feedback! We are thrilled you found our accommodations clean and convenient and that our friendly team offered you a warm welcome. We hope to see you again soon!Thank you,Madeline BaldwinGuest Relations Manager
We had a terrific time at the Whaler's Inn. The room was clean and had a retro, old-fashioned feel. The hotel is within walking distance of many restaurants in downtown Mystic and just feet away from the river and Mystic's famous drawbridge. We would not hesitate to stay here again if we're back in Mystic.
Matthew
Stayed 1 night in Jul 2023
Response from Madeline on Jul 15, 2023
Good Afternoon Matthew,We appreciate your positive review! We are delighted you had a fabulous stay in our Main Inn and enjoyed our downtown location. We look forward to seeing you again on your next visit to Mystic!Thank you,Madeline BaldwinGuest Relations Manager
Good Afternoon John,We appreciate your positive feedback and are delighted you had a pleasant stay with us! We look forward to hosting you again on your next trip to downtown Mystic.Thank you,Madeline BaldwinGuest Relations Manager
Beautiful Inn in the middle of town & close to everything. Bathroom was a little small, but it met all of our needs. We would stay here again if we ever make it back here.
Tammy
Stayed 1 night in Jun 2023
Response from Madeline on Jul 1, 2023
Good Afternoon Tammy,We appreciate your positive feedback and are happy you enjoyed our downtown location. For future reference, we have many other guestrooms with larger bathrooms, and we strongly recommend calling our friendly front desk agents so they can help guide you toward the best possible room type to suit your needs. We hope to see you again soon!Thank you,Madeline BaldwinGuest Relations Manager