This hotel is rated four stars. So my expectation was expecting four-star services. The staff members/concierge were very helpful However the kitchen staff were very sloppy and inattentive. In order to get breakfast or dinner if felt more like a hassle even though you are paying for the services. Now we get to the part of the room decent size crappy TV and the bed was like sleeping on a mattress full of rocks. This hotel deserves a mediocre score of 2 1/2.
Comment from Hotel Management
Apr 25, 2017 by JLS , Hotel Management
I want to thank you for taking the time to evaluate the hotel facilities, to know that the reception area has given you a good service.
I regret that the restaurant area did not meet your expectations, we will find out what happened and we will solve the problem.
Currently we are changing the mattresses of the rooms and we already have 50 rooms with new mattresses.
As for the TV is a 32 inch flat screen, as in most hotels.
Thank you for your confidence in the Sercotel Ciutat de Montcada Hotel.
Best regards .
José Luis Sánchez