Ratings based on 235 Verified Reviews

4.2 out of 5
81% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Chicago IL

Posted Jun 20, 2018
Good food, excellent dining room staff, very dirty bathroom with accumulated dirt. Dirty hallway with dust balls visible entire time of stay Surprised & disappointed
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jun 6, 2018
Awesome hotel. Would stay there again. Close to everything
3 out of 5
by A verified traveler from Australia

Dated hotel

Posted Apr 28, 2018
The reception and restaurant staff were pretty good but the place needs some serious cheering up. What was that upturned plastic laundry basket doing in our bathroom? The room was freezing cold. We asked for a heater which did arrive but it was obviously an unusual request as there was a lot of difficulty finding a power point. Shabby
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommend!

Posted Apr 10, 2018
Lovely lodge close to the Cloud Reserve. Beautiful grounds, clean rooms and friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Spacious hotel with beautiful views

Posted Apr 5, 2018
Pros: Hotel amenities, wifi, breakfast, restaurant, spacious rooms
Cons: Better locking system on doors
Location: Hotel is far off from the town so not much to do nearby
We had one of the suites which was very spacious, The hotel breakfast was complimentary and filling. The staff was attentive to our needs. Since the room started getting cold and there was no heating system, the staff provided a portable heater which made our stay very comfortable. The restaurant at this hotel had a great selection. The wifi was great as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Wonderful to experience living in a cloud

Posted Mar 20, 2018
The climate was windy cloudy always but when you walked out no moisture was felt. Life in a cloud. Just 5 minutes away was warm tropical sunny climate. Truly unforgettable experience. The room was very clean and comfortable. The restaurant was excellent. Try the seafood linguine!
Comment from Hotel Management
Mar 21, 2018 by recepcion, Hotel Management
thank you for your coments, they are apreciated
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Beautiful Hotel

Posted Feb 5, 2018
Beautiful hotel in the cloud Forrest. Diner was delicious a breakfast was included with room it was ok. The staff pleasant, the hotel and grounds are beautiful. I would recommend staying at this hotel.
Comment from Hotel Management
Mar 21, 2018 by recepcion, Hotel Management
thank you for your coments they are apreciated
4 out of 5
by A verified traveler

Closest Hotel to Monteverde Cloud Forest Reserve

Posted Feb 1, 2018 on Hotels
Excellent reception staff , evening meal very good value and quite a varied choice , pasta , burgers , steaks etc. Varied breakfast buffet of a good standard. Closest hotel to the Monteverde Cloud Reserve , you can walk it just 20 mins.
Comment from Hotel Management
Mar 21, 2018 by recepcion, Hotel Management
thank you for your comments they are apreciated
5 out of 5
by A verified traveler

Peaceful

Posted Jan 24, 2018 on Hotels
Everything was great from check in to check out! Rooms were really nice, breakfast was excellent! Closest hotel to the reserve which was all we wanted to do.
Comment from Hotel Management
Mar 21, 2018 by recepcion, Hotel Management
thank you for your comments they are apreciated
4 out of 5
Recommended
for Everyone
by A verified traveler

Rain forest visit

Posted Jan 20, 2018
Pros: Friendly fun staff; pleasant room but cold ! Enjoyed the happy hour cocktails, and after a day in the cold and rain, boy did we need them !
Cons: Rooms need heating-our clothes were damp and not drying out.
Location: National park visit (but few animals).
Overall the experience was positive but the town was very limited and whilst the rain forest was interesting there was very little wildlife to be seen. It should also be noted that it is not called a "Rain forest " for no reason and it poured with rain almost all of the time that we were there !