Ratings based on 352 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 19, 2017
Hotel accommodations (pool, curling, kids areas) are excellent. Hotel stuff are professionals to make you feel home.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Great for a winter getaway

Posted Mar 17, 2017
The only thing is they seem to nickel and dime you all the time Some of the activities are run by outside companies and there is poor communication between them and the hotel
Comment from Hotel Management
Apr 10, 2017 by Fairmont Le Château Montebello, Hotel Management
Thank you for taking a moment to share your experience with us. We appreciate the constructive feedback. We hope you come and visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Amazing large indoor pool that had large windows that we could watch a snow storm from while swimming. Incredible experience.
Comment from Hotel Management
Apr 10, 2017 by Fairmont Le Château Montebello, Hotel Management
It seems to have been the perfect scene! Thank you for taking a moment to share your experience with us! Until next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place to relax

Posted Mar 1, 2017
Pros: Everything.
Location: Lots of winter activities if the weather cooperates! Lots of facilities on the property.
We had a very relaxing time. Disappointed that we couldn't do any skiing or snowshoeing due to the weather but loved lounging in front of the wonderful fireplaces. A truly relaxing experience and the staff were lovely. We had a meal in the main restaurant - try the doughnut appetizer - the chef is a genius!
Comment from Hotel Management
Mar 9, 2017 by Fairmont Le Château Montebello, Hotel Management
Thank you so much for your wonderful feedback! We are sorry you weren't able to try out all our outdoor activities, mother nature has been difficult this winter! Nonetheless, you seem to have had a relaxing time! We hope that you come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Relaxing winter holiday

Posted Feb 27, 2017
Loved: dog sled, skating, food, pool, spa. Loved Bello the dog. And always love the fireplace! The staff are amazing. Polite. Helpful. Manager was very helpful. Disliked: first room was above arcade. Was noisy. But hotel moved us to new room after for remainder of stay which was quiet and lovely. If you are travelling with young children do not stay in rooms above arcade. It's open until 11pm.
Comment from Hotel Management
Mar 9, 2017 by Fairmont Le Château Montebello, Hotel Management
We thank you for taking the time to share your feedback with us! We apologize for the inconvenience the noise has created. It tends to get crowded and competitive down there! We will review policies with concerned departments. Thank you again for sharing and we hope to host you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Our regular winter getaway

Posted Feb 9, 2017
Pros: Outstanding restaurant, friendly and professional staff, excellent spa pavilion
I understand the complaints about the hotel not being “up to standard”. Yes, the bathtubs are probably from the time when Eisenhower was president, and yes, the hallways are a bit dingy. But you have to consider the fact that this is ultimately a log cabin. It comes with constraints in terms of what can be replaced or updated. Cutting out beams to make room for larger bathrooms might actually endanger the entire structure. So if you are looking for modern luxury all the way, then Chateau Montebello might not be the place to go. So let’s look at the upsides: The service level is impeccable. Most of the staff are locals and have been with the hotel for a long time. One of the bellhops I’d recognize in the streets, we’ve seen him so many times. The service staff in the restaurants is throughout attentive and friendly. All trough the seven times that we’ve been there we’ve never had a reason to complain about the people working there. The food in the main restaurant is of high quality and the menu is outstanding. The wine list boasts many private imports, some of them maybe a bit on the pricy side. The bistro in the basement is a nice option in case a multi-course dinner is a bit too much. Live music in the evening (or the hockey game on big screen) can also be found there. We love the spa pavilion at which we book treatments each time. Compliments to the staff there as well, both on personal and professional level.
Comment from Hotel Management
Mar 9, 2017 by Fairmont Le Château Montebello , Hotel Management
We appreciate your feedback, thank you so much for taking the time to share it with us! Your kind words are greatly appreciated and reinforce all the efforts we put into offering the best service possible to all our guests! We sure hope you come and visit us again soon! Until next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Guelph, Ontario

Character hotel with natural surroundings

Posted Feb 2, 2017
Location: Check out the Parc Omega for an amazing wildlife experience - buy carrots in town at the grocery store before leaving and bring lots to feed the deer!
We greatly enjoyed our time at the Fairmont Montebello. The world's largest log structure has great character - the fireplace in the lobby is stunning. Our deluxe room was very comfortable, although the washroom was quite small. Many activities are included in the resort fee and we took advantage of the pool/hot tubs and also went snowshoeing around the grounds. The food was excellent - we had breakfast via room service and dinner in the downstairs bistro.
Comment from Hotel Management
Mar 9, 2017 by Fairmont Le Château Montebello, Hotel Management
We thank you so much for taking the time to review your stay with us. What a delight to read! Indeed, many activities to practice and new grounds to discover! We hope you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Montréal

Beautiful hotel and resort for the winter!

Posted Jan 5, 2017
Pros: see above
Cons: see above
Location: see above
Beautiful hotel and resort for the winter. We went on long walks in the forest. The trails are well maintained and it is easy to walk for hours wearing regular boots. Cross-country skies, skates and snow-shoes are available to borrow (included in the resort price!). The pool is magnificent! The staff is super friendly and the rooms are oh so cozy! The hotel is expensive and so are the restaurants but it was well worth the price. What a relaxing holiday there! We will surely go back next year!
Comment from Hotel Management
Jan 12, 2017 by Fairmont Le Château Montebello, Hotel Management
We are so happy you got to enjoy the resort Caroline! Thank you for taking the time to share your experience. It is indeed a great place to enjoy nature and the cozy atmosphere of our main lobby. We can't wait to host you again next year! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Couples
by A verified traveler

Nice retreat

Posted Jan 2, 2017
Pros: see above
Beautiful hotel. We used it as a base to ski at tremblant as I waited too late and everything at tremblant was booked. My only regret is we did not spend much time at hotel. This is a pricey hotel but it has alot of onsite activities included in price. It has a full sized indoor pool onsite cross country skiing with free rentals and a really cool lounge where people hang out and have drinks and play board games etc. The best use of this hotel is to go there and stay there and enjoy the place.
Comment from Hotel Management
Jan 12, 2017 by Fairmont Le Château Montebello, Hotel Management
We sure hope you have the opportunity to come again. Thank you so much for sharing your wonderful comments. It is indeed a great place to enjoy and relax! Jennifer, Fairmont Le Château Montebello
5 out of 5
by A verified traveler

Montebello

Posted Dec 29, 2016 on Hotels
Great stay. Wonderful location and amenities.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you so much! Glad you enjoyed your stay! Jennifer, Fairmont Le Château Montebello