Ratings based on 434 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel. Amazing winter getaway.

Posted Jan 5, 2018
Pros: The warm cozy feel and all the outdoor activities.
Cons: The furniture is dated and there needs to be more seating around the fireplace.
We had an amazing vacation right after Christmas. There are lots of activities for families. Only CON is that the there needs to be more furniture around the fireplace (the current furniture is very dated and uncomfortable). We will continue to come for rest and relaxation!
Comment from Hotel Management
Jan 9, 2018 by Fairmont Le Château Montebello, Hotel Management
We thank you for your 5-star review and constructive feedback. We are looking forward to your return visit! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Spectacular

Posted Dec 30, 2017
It is a wonderful place to spend a few days in the winter, whether for a family or a couple. The food is exceptional; the large, warm lobby ambiance is so cozy and comfortable; the style is a bit rustic, but appealing enough to host the G7 leaders! There is an abundance of indoor activities, organized and unorganized, for children, including the beautiful pool and large games area. There is a wide range of outdoor activities--everything except downhill skiing: dog sledding, sleigh ride, skating, hockey X country skiing, snowshoeing, tubing, and a great curling rink. Most of all the staff is so competent, so helpful, and so friendly.
Comment from Hotel Management
Jan 2, 2018 by Fairmont Le Château Montebello, Hotel Management
Thank you Rand for taking a moment to share your feedback with us, what a delight to read your words! We are happy you enjoyed a fabulous time with us and that you got to enjoy some of our activities. We are looking forward to your next visit! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Everyone
by A verified traveler

Lots of great activities for everyone

Posted Dec 28, 2017
Pros: Environment, activities
Cons: One meal I had was much too heavy; also we prefer not to do buffets so appreciated the a la carte options
Nice environment, room very comfortable - particularly the bed which was amazing. Lots of activities and the dog sledding was a fantastic experience! The staff was very very nice and helpful too.
Comment from Hotel Management
Dec 29, 2017 by Fairmont Le Château Montebello , Hotel Management
We thank you for taking a moment to review your stay. We are glad to know you had a great time and hope you come and visit us again soon! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2017
Fabulous stay - The bed was extremely comfortable and the staff were superb!
Comment from Hotel Management
Dec 29, 2017 by Fairmont Le Château Montebello, Hotel Management
Thank you very much for your wonderful review! We are glad to know you had a great time and hope you come and visit us again soon! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2017
Tremendous experience. Great staff. Montebello is a very quaint village on the Ottawa River between Ottawa River & Montreal in Quebec
Comment from Hotel Management
Dec 22, 2017 by Fairmont Le Château Montebello , Hotel Management
We thank you for your 5-star review and wonderful feedback! We are happy you enjoyed our resort and village, we hope you had an authentic and happy experience! Come visit us again soon! Jennifer, Fairmont Le Château Montebello
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommend

Posted Dec 16, 2017
Needs some updating. That said very historic. Place to stay. Excellent service.
Comment from Hotel Management
Dec 22, 2017 by Fairmont Le Château Montebello, Hotel Management
We thank you for taking a moment to share your honest feedback with us. We are happy to say that our rooms, corridors and lobby will be renovated in 2018. We hope you come and visit us again soon! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, On

Posted Dec 13, 2017
Great place. Used to come here with our family boat when I was a child. Great to be back, nothing has changed (and I mean that in a good way)
Comment from Hotel Management
Dec 15, 2017 by Fairmont Le Château Montebello, Hotel Management
Thank you for the 5-star review Iain! We are happy you enjoyed your time with us and hope you come and visit us again soon! Jennifer, Fairmont Le Château Montebello
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Amazing relaxing time

Posted Nov 17, 2017
Pros: the warm, cozy atmosphere
Cons: nothing that I can think of
Location: location is perfect !! 45 mins from Ottawa and an easy drive.. Lots to do at montebello from outdoor activities, gorgeous spa and warm fire
I have stayed at Montebello numerous times and it is so beautiful, cozy and warm..I highly recommend it for relaxation, meetings, kids getaway or romantic stay..It has it all and more
Comment from Hotel Management
Nov 22, 2017 by Fairmont Le Château Montebello , Hotel Management
We thank you Mr. Rushforth for taking a moment to share your experience with us; what a delight to read! We are happy you had a cozy and relaxing time with us and we hope you come and visit us again soon! Jennifer, Fairmont Le Château Montebello
2 out of 5
by A verified traveler

Posted Nov 12, 2017
not what I expected for the price of the stay. dated hotel. run down. missing TLC
Comment from Hotel Management
Nov 24, 2017 by Fairmont Le Château Montebello, Hotel Management
Thank you for taking the time to tell us about your experience at Fairmont Le Château Montebello. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to say that our rooms, corridors and lobby will be renovated come spring 2018. It is our hope that you will give us the opportunity to better serve you in the future. Jennifer, Fairmont Le Château Montebello
3 out of 5
by A verified traveler from ottawa

Never been in wooden hotel before.

Posted Nov 3, 2017
Pros: Furniture
Cons: Better service in lobby.
It was good for change. Though it was raining we walked around at noon. Thank you.
Comment from Hotel Management
Nov 6, 2017 by Fairmont Le Château Montebello, Hotel Management
Thank you for taking a moment to review your stay wafaa. We appreciate the feedback and will take your in consideration moving forward. We hope you come and visit us again soon! Jennifer, Fairmont Le Château Montebello