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Reviews of Hilton Garden Inn Los Angeles Montebello

3 out of 5
Hilton Garden Inn Los Angeles Montebello
801 N Via San Clemente, Montebello, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, me and my mom stayed for two nights we had a pleasant time!
Stayed 2 nights in Apr 2024

10/10 Excellent

HEI KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacob, san diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will only be staying at Hiltons from now on when I got to Los Angeles. It was so nice not having to dread the condition of the room / hotel like my recent stay at the Bevonshire Lodge which was a dump and under construction. I paid the same price for the Hilton that I did at that trash hole of a motel.
Stayed 1 night in Apr 2024

8/10 Good

Hoi Ieng

Traveled with family and small children
Liked: Staff & service, amenities
The property is definitely dated and needed a lift. Limited staff on site. The outdoor premises is beautiful.
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Business traveler
Nice place
Stayed 4 nights in Mar 2024

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very and feels safe. The Hotel is up on a hill. Very clean.
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on Mar 29, 2024
Hello Yesenia, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your stay with us and felt safe! We look forward to welcoming you back!

10/10 Excellent

Raul

Stayed 2 nights in Mar 2024

10/10 Excellent

ISAU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on Mar 29, 2024
Greeting Isau, thank you for taking the time to share your experience. We hope to welcome you back in the near future!

10/10 Excellent

Sergio G.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on Mar 29, 2024
Hello Sergio, thank you for the 5/5! We look forward to welcoming you back soon.

10/10 Excellent

Janesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more security out by the cars
Stayed 1 night in Mar 2024

4/10 Poor

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too much for asking deposit
Stayed 1 night in Mar 2024

10/10 Excellent

Miriam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jo Anne, San Francisco

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect! The rooms were spacious and comfortable. Nice public space and very cool pool area. I’m planning to go back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a little hard I didn't sleep well!
Stayed 1 night in Mar 2024

6/10 Okay

Claribel

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel lacked maintenance, for example room 127 the restroom door doesn’t lock, the shower door rolls open on its own so you have to stick a towel to keep it close. Unlike the other Hilton hotel’s I’ve stayed at, they do not provide complimentary breakfast and charge 10 dollars a person for bread and spread. If you’re going to book at a Hilton, I suggest the Hilton suites in Downey. This location is just not great.

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great scenery! The room was tidy and the tv seemed brand new.
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on Mar 8, 2024
Hello Joshua, we're pleased to hear you had a great experience with us! We look forward to welcoming you again.

10/10 Excellent

Helen

Business traveler
Liked: Staff & service, property conditions & facilities
Wonderful and quite
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on Mar 8, 2024
Hello Helen, we appreciate you taking the time to share your experience with us. We hope to welcome you back again the next time you are in the area!

2/10 Terrible

Britney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Janette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room next door kept their adjoining door open and had the TV on all night. Kept hearing loud people walking down the hallway. The heater was making noise, had to put something against it to make it stop rattling.
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on Mar 8, 2024
Hello Janette, thank you for taking the time to share your comments with us. Your feedback helps us with our continued efforts in enhancing the guest experience. We hope you consider staying with us again in the near future.

10/10 Excellent

Leonel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Feb 2024

6/10 Okay

Lawrence

Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The Hotel was very clean and the staff was very friendly.
Stayed 5 nights in Jan 2024

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023

10/10 Excellent

Ethan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were so hot, AC did not go on at all. Had maintenance come up & check it out, worked on it and made no difference which was so unfortunate as we were getting ready there for our wedding Even talked to people in the elevator who were on their way down to complain about that as well. Also one cabinet drawer would not stay closed which was annoying as it was the one closest to the door and had to be mindful to not trip on it. Not a very good experience especially before our wedding.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

LUIS

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023

8/10 Good

JORGE

Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Stayed 1 night in Dec 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great night
Stayed 1 night in Dec 2023

10/10 Excellent

Norvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

LLOYD, ATLANTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course is closed for renovation. I'll have to play it when it reopens!
Stayed 1 night in Dec 2023

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Jazmin, thank you for the 5/5 rating! We are happy to hear you were satisfied with your stay.

4/10 Poor

Tawnee

Disliked: Cleanliness, amenities, property conditions & facilities
Lighting in bathroom and overall is terrible. No fans in bathroom. No robes in room, or atleast not the one I was in. The floor also had a weird creaking noise. I was very unsatisfied with my stay.
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Tawnee, we appreciate you taking the time to share your feedback. Our guest rooms were recently renovated but we regret to hear you are not satisfied with the design. We hope you consider staying with us again in the future. We would love the opportunity to welcome you back.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
It was great just that fire place did not work for an upgraded room should have worked
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Christopher, thank you for taking the time to share your feedback. We were able to resolve the fireplace issue you described thanks to your comments. We are pleased to hear you had a 10/10 experience!

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Kevin, thank you for taking the time to rate your experience. We're happy to hear you had a 10/10 stay!

10/10 Excellent

Selim

Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Selim, thank you for the 10/10 rating! We look forward to welcoming you back the next time you are in the Los Angeles area.

10/10 Excellent

Brittany

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a Hilton Hotel and it was an amazing stay for sure. I definitely will consider this hotel again if I need to be in the area ever again.
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Brittany, we are thrilled to hear you had a great experience with us. We look forward to welcoming you back!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !
Manager on call Saturday morning was great, we were able to do early checkin and make it to our festival on time!
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Jose, thank you for taking the time to share your experience. I will make sure to share your positive comments with our team. We're happy to hear you had a 10/10 stay!

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Luis, thank you for the 5/5! We look forward to welcoming you back.

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Eduardo, thank you for the 5/5 rating. We look forward to welcoming you back!

10/10 Excellent

Sandra

Business traveler
Liked: Amenities
Excellent customer service!!!
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Sandra, we appreciate you taking the time to share your feedback. We look forward to welcoming you back in the near future!

10/10 Excellent

Blanca

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really loved our stay here at the Hilton Garden Inn. It gave us such a great feeling being there. It was super clean, the beds were extremely comfortable, and the amenities were a plus. This would be my go to anytime I am in the area.
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Blanca, thank you for sharing your great feedback. We are pleased to hear you enjoyed your stay with us and that you plan on visiting us again in the future. We look forward to welcoming you!

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it’s in a safe area. Hotel was clean and staff friendly. Will be booking here more often.
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 8, 2023
Hello Jonathan, thank you for the 5/5! Happy to hear you felt safe and welcomed during your stay. Visit us again soon!

10/10 Excellent

HARUT, North Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect all and a electric car charger.
Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Harut, thank you for the 5/5! We're happy to hear you were pleased with your stay and our amenities. We look forward to welcoming you back.

10/10 Excellent

Jaime

Stayed 1 night in Nov 2023
Response from Cindy Suchite, Assistant General Manager on Dec 20, 2023
Hello Jaime, thank you for the 5/5! We're happy to hear you had a great stay with us and we look forward to welcoming you back.