Terrace/patio

Reviews of Couples Sans Souci All Inclusive

5 out of 5
Couples Sans Souci All Inclusive
Ocho Rios P O Box 103 St Ann, Ocho Rios, Saint Ann

Reviews

9.2

Wonderful

Rating 10 - Excellent. 497 out of 711 reviews" "
Rating 8 - Good. 162 out of 711 reviews" "
Rating 6 - Okay. 28 out of 711 reviews" "
Rating 4 - Poor. 18 out of 711 reviews" "
Rating 2 - Terrible. 6 out of 711 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALLISON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was great! No complaints! However, if I had to give a negative it would be the shallowness of the beach. We kept swimming out and it barely reached our shoulders. Also, the shower did not have a door, and the water goes all over the floor. Safety hazard. Otherwise everything was excellent. We will definitely return!
Stayed 5 nights in Mar 2024

6/10 Okay

Suma

Disliked: Staff & service
No doubt it is Peaceful. However, if you are a vegetarian, it is way too tough to get food. It felt like a retirement resort than the "Couples" resort.
Stayed 4 nights in Mar 2024
Response from Michelle G on Mar 26, 2024
Dear Suma, Thank you for sharing your feedback with us. We're pleased to hear that you found our resort to be peaceful, although we regret to learn that your dining experience did not meet your expectations as a vegetarian.Please accept our sincere apologies for any inconvenience you encountered in finding suitable dining options. We continuously strive to cater to the diverse dietary preferences of our guests, and we will certainly take your feedback into consideration to improve our offerings in this regard.We appreciate your valuable input and hope to have the opportunity to better serve you in the future.Regards,Couples Customer Care Team

10/10 Excellent

CINDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Couples San Souci resort because of the staff and the many friends we have met and now feel like family!!! Would like to see a bench in the shower and shelves.
Stayed 7 nights in Feb 2024
Response from Michelle G on Mar 14, 2024
Dear Cindy,Thank you for your kind words and loyalty to Couples San Souci. We're delighted to hear that our staff has made your stays memorable and that you've found a second family here. Your suggestion regarding the addition of a bench and shelves in the shower is appreciated and will be taken into consideration for future enhancements. We look forward to welcoming you back soon for another unforgettable experience.Regards,Couples Customer Care Team

10/10 Excellent

Lorraine, Edwardsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the free transportation to and from the airport. Great property and service. We will return.
Stayed 3 nights in Jan 2024
Response from Michelle G on Feb 27, 2024
Dear Lorraine,Thank you for your review! We’re thrilled you enjoyed our complimentary airport transportation and had a great experience with our property and service. We look forward to welcoming you back on your next visit!Regards,Couples Customer Care Team

10/10 Excellent

Robin

Stayed 3 nights in Feb 2024

10/10 Excellent

Marie-Eve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first trip for me and my husband alone since we had kids (our oldest is 6 years old) excellent resort, we booked the penthouse suite with the greatest balcony and good view (really worth the difference$) It was an amazing week, we loved our week. Very quiet resort, the service is amazing, super clean, we never had to fight for chairs on the beach or at the pool and there is always room at the restaurant. The only little negative point for me is that there is no music (or very low music) (restaurants/bars/pools (prude and au natural) so the ambiance is more on the quiet side, if ur looking for a place to party, not really the place… we had a very relaxing week …much needed! thank you
Stayed 7 nights in Jan 2024
Response from Michelle G on Feb 27, 2024
Dear Marie-Eve,Thank you for sharing your experience! We’re delighted to hear that you and your husband had an amazing week at our resort and enjoyed the penthouse suite with its breathtaking balcony view. We’re glad you found our resort quiet, clean, and with ample space for relaxation. We appreciate your feedback about the ambiance and will take it into consideration. We look forward to welcoming you back for another relaxing getaway in the future!Regards,Couples Customer Care Team

8/10 Good

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The beach and pool were great. The rooms are dated. The food was average.
Stayed 7 nights in Jan 2024
Response from Michelle G on Jan 22, 2024
Dear Francis, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our beach and pool facilities. We appreciate your input on the rooms and food, and we will certainly take your comments into consideration as we strive to enhance our overall guest experience. Your insights are invaluable, and we hope to have the opportunity to welcome you back for an improved stay in the future.Regards, Couples Customer CarecTeam

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was great for couples. Low key. No kids. Great food. Amazing employees. I highly recommend it!
Stayed 6 nights in Dec 2023
Response from Michelle G on Jan 16, 2024
Hi Dennis,We’re delighted that you enjoyed your stay with us and look forward to welcoming you back soon!Regards,Couples Customer Care Team

10/10 Excellent

Gianfranco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great food, many bars, restaurants, and activities to do. Rooms are spacious and very clean. We will be back!!!
Stayed 3 nights in Jan 2024
Response from Michelle G on Jan 12, 2024
Dear Gianfranco,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed the excellent staff, great food, and the variety of bars, restaurants, and activities. It's fantastic to know that you found the rooms spacious and very clean. We look forward to welcoming you back for another wonderful stay!Regards,Couples Customer Care Team

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Justin, We appreciate your 4-star rating and hope to welcome you back soon for another memorable visit!Regards, Couples Customer Care Team

8/10 Good

Alexandra

Stayed 8 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Alexandra, We sincerely appreciate your 5-star rating! It was a pleasure having you stay with us, and we're delighted to know you had a fantastic experience. We hope to welcome you back soon for another memorable visit!Regards,Couples Customer Care Team

10/10 Excellent

Clio

Stayed 5 nights in Dec 2023
Response from Michelle G on Jan 22, 2024
Dear Clio, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

6/10 Okay

Eric, Studio City

Stayed 5 nights in Dec 2023
Response from Michelle G on Jan 31, 2024
Dear Eric,Thank you for taking the time to share your rating. If there are specific areas where you believe we can enhance your experience, we would love to hear more. Please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Robin,Thank you so much for your 5-star rating! We're delighted to know that you had a fantastic experience during your stay. We look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Mark William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, courteous, happy and exciting to be around during out stay. All of them went out of their way to please each and all of us. We will definitely return and enjoy our stay sometime next. The weather was just perfect
Stayed 4 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Mark,Thank you for your glowing review! We're delighted to hear that our staff's friendliness and enthusiasm added to your enjoyable stay. It's wonderful to know you had a perfect experience, and we look forward to welcoming you back for another memorable stay next time.Regards,Couples Customer Care Team

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were excellent. The food and drink were delicious, abundant and easy to access. The only negative was the beach, and bottom of water was rocky( water shoes a must at one of the beaches). The staff had 2 specialty nights which were terrific. The room was specious and room service was great, breakfast on personal balcony was delicious and romantic. Overall it was a wonderful experience that we would highly recommend.
Stayed 6 nights in Nov 2023
Response from Michelle G on Dec 5, 2023
Dear Mark, Thank you for sharing your experience with us! We're delighted to hear you enjoyed our excellent property, staff, and delicious offerings. We hope to welcome you back for another delightful stay.Regards,Couples Customer Care Team

8/10 Good

Craig

Stayed 7 nights in Nov 2023
Response from Michelle G on Dec 11, 2023
Dear Craig,Thank you so much for your rating! We look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

8/10 Good

Lateshia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Great food
Stayed 5 nights in Nov 2023
Response from Michelle G on Nov 20, 2023
Dear Lateshia, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the service provided by our staff and the culinary offerings at our hotel. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit.Regards, Couples Customer Care Team

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property w a fantastic staff! Perfect place for a relaxing vacation
Stayed 7 nights in Oct 2023
Response from Michelle G on Nov 8, 2023
Dear Richard,Thank you for sharing your kind words about your experience at our beautiful property. We're delighted to hear that you found our staff fantastic and that you had a relaxing vacation. Your positive feedback means a lot to us, and we hope to welcome you back for another perfect stay in the future.Regards,Couples Customer Care Team

8/10 Good

MARY KAY JOHNSON, EDMOND

Stayed 7 nights in Oct 2023
Response from Michelle G on Nov 8, 2023
Dear Mary Kay, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Del-Chaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Michelle G on Oct 18, 2023
Dear Del- Chaun, Thank you for sharing your ratings with us which we are appreciative of.Regards,Couples Customer Care Team

10/10 Excellent

Frank

Stayed 3 nights in Sep 2023
Response from Michelle G on Oct 23, 2023
Dear Frank, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards, Couples Customer Care Team

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Overall, we were able to relax. Thanks
Stayed 3 nights in Sep 2023
Response from Michelle G on Sep 21, 2023
Dear Kirk, We greatly appreciate your feedback and are delighted to hear that you enjoyed our service and had a relaxing stay with us. Thank you for choosing our establishment, and we look forward to welcoming you back in the future.Regards, Couples Customer Care Team

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely perfect!
Stayed 5 nights in Sep 2023
Response from Michelle G on Sep 14, 2023
Dear Lisa,Thank you so much for your kind words! We're thrilled to hear that everything was absolutely perfect for you. Your satisfaction is our top priority, and we look forward to serving you again in the future.Regards, Couples Customer Care Team

10/10 Excellent

Josh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PROPERTY GREAT STAFF
Stayed 7 nights in Sep 2023
Response from Michelle G on Sep 14, 2023
Dear Josh,We greatly appreciate your feedback! It’s fantastic to hear that you found our property great and our staff exceptional. We aim to provide the best experience for our guests, and your positive review is truly encouraging. We hope to welcome you back soon for another great stay!Regards,Couples Customer Care Team

10/10 Excellent

Jolanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 6 nights in Aug 2023
Response from Michelle G on Sep 6, 2023
Dear Jolanta, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Faith

Stayed 4 nights in Aug 2023
Response from Michelle G on Sep 27, 2023
Hi Faith, Thank you so much for taking the time to share your perfect 5/5 rating and positive review. We are thrilled to hear that you had an outstanding experience during your stay at our hotel. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional visit in the future.Regards,Couples Customer Care Team

10/10 Excellent

Chris

Stayed 7 nights in Aug 2023
Response from Michelle G on Aug 29, 2023
Hi Chris,Thank you for sharing your rating with us and we look forward to welcoming you back soon. Regards,Couples Customer Care Team

10/10 Excellent

Marc Antoine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small resort that is quiet, clean with professional staff all around. The aux natural beach was amazing; both my wife and I preferred that beach over the regular beach. There are two days during our stay where the restaurants are closed and dinner is served on the beach. We did not particularly enjoyed those evenings as this is a couples resort and the dinner implied having to sit at shared seating with other individuals. The entertainment would have been more appreciated if it would have concentrated on Jamaican culture rather than trying to incorporate American culture in the music. Overall a great experience and would definitely return in the future.
Stayed 6 nights in Aug 2023
Response from Michelle G on Aug 28, 2023
Dear Marc Antoine, We sincerely appreciate your detailed review of your recent stay. We're glad to hear that you found our resort to be a great experience with professional staff. Your feedback about the au naturel beach and its appeal, as well as the unique dining arrangements, is valuable to us. We look forward to the possibility of welcoming you back in the future. Thank you for choosing our resort and sharing your thoughts!Regards,Couples Customer Care Team

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd visit, lovely stay but small things could be adjusted. The room was fantastic, modern, cozy, quiet. Property is clean, staff members at the pool could clean the water a bit more because we felt like we were floating surrounded by so many night dead bugs, feathers in the pool and overall the entertainment is “ok”. The only food that tasted in anyway flavorful was at the Casanova, I wish I had booked it every night. All of the other food especially lunch at the main buffet area is very plain/ bad. The food at the pool grill is also not nice and the service members seem to get distracted talking to each other so flies end up on the food as we watch it. The soup at the grill restaurant was always delicious and hearty. We would come get soup n leave since nothing else on the menu tasted nice.
Stayed 5 nights in Aug 2023
Response from Michelle G on Aug 31, 2023
Dear Danielle, Thank you for choosing Couples Sans Souci once again for your Jamaican vacation. We appreciate your continued support and are thrilled that you found your brand-new room fantastic, modern, cozy and quiet. We are also grateful for your feedback regarding some of our food and beverage offerings, as well as entertainment and can assure you that your comments related to the pool have our immediate attention. We hope to have an opportunity to welcome you once again for an even better experience.Regards,Couples Customer Care Team

10/10 Excellent

Danilo Jurciukonis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Michelle G on Aug 28, 2023
Dear Danilo, Thank you for sharing your rating with us which we are appreciative of.Looking forward to welcoming you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Kelda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and aesthetics of the property are incredible!
Stayed 6 nights in Aug 2023
Response from Michelle G on Aug 24, 2023
Dear Kelda,We’re delighted to hear that you’re enjoying the breathtaking views and aesthetics of our property. Your appreciation means a lot to us. Thank you for taking the time to share your experience with us! Regards, Couples Customer Care Team

10/10 Excellent

APRIL

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was above and beyond expectations! From arrival to depature staff from check in, food service, water service, spa services, check out, and transportation was nothing short of excellent. I felt like sitting anywhere on the resort looking at the ocean or pool side i was just staring at a post card. Will definitely be back!
Stayed 6 nights in Aug 2023
Response from Michelle G on Aug 14, 2023
Hi April, Thank you for your glowing review! We're thrilled to have exceeded your expectations in every aspect of your stay, from check-in to departure. Your compliments about our staff, services, and breathtaking views are truly appreciated. We're excited to welcome you back and create more wonderful memories together.Regards,Couples Customer Care Team

10/10 Excellent

Ronald

Stayed 3 nights in Aug 2023
Response from Michelle G on Sep 5, 2023
Dear Ronald, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards, Couples Customer Care Team

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Michelle G on Jul 31, 2023
Hi Bruce, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

8/10 Good

vadim

Stayed 7 nights in Jul 2023
Response from Michelle G on Aug 14, 2023
Hi Vadim, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Michelle G on Jul 14, 2023
Hi Anne,Thank you for sharing your rating with us and we hope to welcome you back soon. Regards,Couples Customer Care Team

10/10 Excellent

Sadra

Stayed 3 nights in Jul 2023
Response from Michelle G on Jul 11, 2023
Hi Sadra, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

arthur

Stayed 7 nights in Jun 2023
Response from Michelle G on Jul 24, 2023
Hi Arthur, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

8/10 Good

Anton

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Michelle G on Jul 6, 2023
Hi Anton, Thank you for sharing your rating with us and we hope to welcome you back soon.

10/10 Excellent

Alexander, Fort Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is arguably the best all inclusive I stayed in so far. The room was very nice, the staff friendly, the food is good and all inclusive activities such as water activities snorkeling waterfalls visiting were great.
Stayed 7 nights in Jun 2023
Response from Michelle G on Jun 30, 2023
Hi Alexander,Thank you for your amazing review! We're thrilled to hear that you consider our resort to be one of the best all-inclusive experiences you've had so far. It's great to know that you found the rooms to be very nice and the staff to be friendly and accommodating. We're delighted that you enjoyed the food and that our all-inclusive activities, including water activities, snorkeling, and visiting waterfalls, added to your overall experience. We appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the future!Regards,Couples Customer Care Team

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect. The staff was amazing and nothing can beat the view.
Stayed 4 nights in Jun 2023
Response from Michelle G on Jun 27, 2023
Hi Alexander,Thank you for your fantastic review! We're thrilled to hear that you found our property to be perfect and that our staff made your experience amazing. We take pride in providing exceptional service and creating memorable stays for our guests. And of course, we couldn't agree more about the view—it's truly unbeatable. We appreciate your kind words and hope to welcome you back for another wonderful visit in the future!Regards,Couples Customer Care Team

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good five star all inclusive. Location is great and water activities are excellent. The food quality and dinner events are very well done. Staff is a lot of fun.
Stayed 4 nights in Jun 2023
Response from Michelle G on Jun 27, 2023
Hi Phillip, Thank you for your fantastic review! We're delighted to hear that you had a wonderful experience at our five-star, all-inclusive resort. It's great to know that you enjoyed our prime location and the excellent water activities we offer. We take pride in providing high-quality food and memorable dinner events, so we're thrilled that you found them to be well done. Our staff aims to create a fun and enjoyable atmosphere for our guests, and we're glad they made your stay special. We appreciate your feedback and hope to welcome you back for another amazing time soon!Regards,Couples Customer Care Team

10/10 Excellent

Tiffani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was BEAUTIFUL. Every staff member we encountered asked if we were ok and was extremely friendly. The food was amazing. Everything met my expectations. The hike up to the room was a killer after filling up my belly but that was my fault lol.
Stayed 4 nights in Jun 2023
Response from Michelle G on Jun 27, 2023
Hi Tiffani, Thank you for your kind words and positive review! We're thrilled to hear that you found our property beautiful and enjoyed the exceptional service from our friendly staff. It's fantastic that the food exceeded your expectations as well. We apologize for the uphill hike to your room, but we're glad to see you have a sense of humor about it. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Regards, Couples Customer Care Team

8/10 Good

Loan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
overall great experience but definitely surprised that we had to wait for our room even though we arrived 1 day late! We appreciated the upgrade but it still tainted the first day of our trip..
Stayed 3 nights in Jun 2023
Response from Michelle G on Jun 22, 2023
Hi Loan,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you had a great overall experience at our hotel. However, we apologize for the inconvenience caused by the delay in receiving your room and understand the importance of starting your trip smoothly and regret that this unexpected wait affected your first day.. We hope that the remainder of your trip was enjoyable, and we would love the opportunity to welcome you back for a seamless experience.Regards,Couples Customer Care Team

10/10 Excellent

Amy

Stayed 7 nights in Jun 2023
Response from Michelle G on Jul 11, 2023
Hi Amy, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Fenton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible
Response from Michelle G on Jun 22, 2023
Dear Fenton,Thank you for your fantastic review! We're thrilled to hear that our staff made a positive impression on you during your stay.We hope to have the pleasure of welcoming you back in the future for another incredible experience at our hotel.Regards,Couples Customer Care Team

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the tranquility and the natural beauty of the property.The staff was welcoming and warm.
Stayed 3 nights in Jun 2023
Response from Michelle G on Jun 22, 2023
Hi Elizabeth, Thank you for your wonderful review of our hotel! We're delighted to hear that you loved the tranquility and natural beauty of our property. We take pride in creating a peaceful and serene environment for our guests to enjoy.It's also great to know that our staff made you feel welcomed and provided warm hospitality throughout your stay. We strive to create a friendly and inviting atmosphere for all our guests, and your kind words reaffirm our efforts.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another memorable and relaxing experience amidst the beauty of our property.Regards, Couples Customer Care Team

8/10 Good

Soumendra, Westland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a medium size resort. We had issues with getting the correct room initially and finally after few requests it was resolved. The beaches are nice and clean. Staff is very friendly. The property has many stairs so be prepared for full cardio for any places but that did not bother us. Overall a great expericnes just that the food choices for a vegan person is so limited to just salad. We had nothig to eat during most times than fever options.
Stayed 7 nights in Jun 2023
Response from Michelle G on Jun 22, 2023
Hi Soumendra,Thank you for choosing our resort and sharing your feedback with us. We're glad to hear that you enjoyed your overall experience and appreciate your kind words about our friendly staff.However, we apologize for the initial issues you encountered with your room and any inconvenience it may have caused. We understand the importance of a seamless check-in process and we're glad to hear that the matter was eventually resolved.We also appreciate your feedback regarding the limited food choices for vegan guests. We understand the importance of catering to various dietary preferences which we strive to do and are sorry to hear that you were not able to find suitable options. We appreciate your overall positive experience and hope to have the opportunity to welcome you back in the future. Thank you once again for your valuable feedback.Regards,Couples Customer Care Team

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the garden setting and great customer service. Water pressure in the shower was low other than that we had a great stay
Stayed 3 nights in Jun 2023
Response from Michelle G on Jun 13, 2023
Dear Andrew, Thank you for choosing our hotel and sharing your feedback. We're delighted to hear that you enjoyed our garden setting and experienced great customer service during your stay. We apologize for any inconvenience caused by the low water pressure in the shower. We appreciate your understanding and will look into this matter to ensure a better experience for our guests in the future.We're grateful for your positive review and hope to have the opportunity to welcome you back for another great stay.Regards, Couples Customer Care Team