Aerial view

Reviews of Couples Tower Isle All Inclusive

4.5 out of 5
Couples Tower Isle All Inclusive
Tower Isle, Ocho Rios, Tower Isle, Saint Mary

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1002 reviews" "
Rating 8 - Good. 203 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 8 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haleigh RaeAnn

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best trip ever. Do your self a favor and just do it.
Stayed 5 nights in Mar 2024
Response from Michelle G on Apr 9, 2024
Dear Matthew, We're thrilled to hear that your stay with us was the best trip ever! We can't wait to welcome you back for another amazing experience soon.Regards,Couples Customer Care Team

10/10 Excellent

Maryfrancis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!
Stayed 3 nights in Mar 2024
Response from Michelle G on Apr 9, 2024
Dear Maryfrancis, Thank you for your review! We're thrilled to hear that you loved your experience with us. We look forward to welcoming you back soon for another wonderful stay!Regards, Couples Customer Care Team

6/10 Okay

shawne-anne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Michelle G on Apr 9, 2024
Dear Shawne, Thank you for sharing your feedback with us. If there are specific areas where we can enhance your experience, please don't hesitate to let us know. We hope to have the chance to exceed your expectations in the future.Regards, Couples Customer Care Team

8/10 Good

Lori Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
While the property and hotel itself are older than expected, we had a nice time. The majority of the staff were very friendly and accomodating. As an early riser, I wish the coffee shop opened earlier.
Stayed 5 nights in Apr 2024
Response from Michelle G on Apr 9, 2024
Dear Lori, We appreciate your review and for selecting our hotel for your stay! It's wonderful to know that you enjoyed your time with us and that our attentive staff enhanced your experience. Please note that in addition to the coffee shop opening at 7 am, we also provide a coffee and tea in the dining room, along with coffee machines in each room to accommodate early risers such as yourself. We look forward to the chance to welcome you back again in the future!Regards,Couples Customer Care Team

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, everything was perfect. Staff was friendly, room was clean, food was AMAZING, everything is easily accessible. Will definitely be back.
Stayed 3 nights in Mar 2024
Response from Michelle G on Apr 3, 2024
Dear Shaun, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed every aspect of your stay with us, from the friendly staff to the delicious food. We can't wait to welcome you back for another fantastic experience!Regards,Couples Customer Care Team

8/10 Good

Barrington

Traveled with family
Liked: Cleanliness, staff & service
The stay overall was great but the facilities though clean are dated. Some upgrading needed.
Stayed 3 nights in Mar 2024
Response from Michelle G on Apr 3, 2024
Dear Barrington,Thank you for your feedback. We're pleased to hear that you enjoyed your overall stay with us. Your comments regarding the facilities are duly noted, and we appreciate your input. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Regards,Couples Customer Care Team

8/10 Good

ROSA A

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Everything was good older property. The workers are great buffet could be better and the grill. Dining is very good.
Stayed 3 nights in Mar 2024
Response from Michelle G on Apr 3, 2024
Dear Rosa, Thank you for taking the time to share your feedback. We're glad to hear that you had a good experience overall and that you found our staff to be great. We appreciate your comments regarding the buffet and grill, and we will certainly take them into consideration as we strive to improve our offerings. We're delighted that you enjoyed the dining options during your stay and hope to welcome you back for another enjoyable experience soon.Regards,Couples Customer Care Team

10/10 Excellent

Chloe

Stayed 5 nights in Feb 2024
Response from Michelle G on Mar 26, 2024
Dear Chloe,Thank you so much for your glowing 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. We look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

julie rae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, private island, lots of activities to do
Stayed 4 nights in Feb 2024
Response from Michelle G on Feb 27, 2024
Dear Julie Rae,Thank you for your review! We’re delighted you enjoyed our friendly staff, private island, and plethora of activities. We hope to welcome you back soon for more memorable experiences!Regards,Couples Customer Care Team

6/10 Okay

Michala Marie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is a nice all inclusive but it is old. The rooms are in desperate need of updating however the staff is very kind and attentive.
Stayed 8 nights in Feb 2024
Response from Michelle G on Mar 15, 2024
Dear Michala, Thank you for your feedback. We appreciate your kind words about our attentive staff. We've taken note of your comments regarding the room updates. We hope to welcome you back for an even better experience in the future.Regards,Couples Customer Care Team

10/10 Excellent

Amira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best all inclusive we’ve ever stayed at. Hotel and beach were beautiful and the food was amazing. Lots of activities included and the spa was excellent.
Stayed 7 nights in Jan 2024
Response from Michelle G on Feb 8, 2024
Dear Amira, Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience at our resort and that you enjoyed the amazing food and excellent spa facilities. We take pride in offering a wide range of activities included in your stay, and we're delighted that you took advantage of them. Your feedback means a lot to us, and we hope to welcome you back for another memorable stay in the future!Regards,Couples Customer Care Team

10/10 Excellent

Thomas, Bismarck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great .Thanks to Kirk and everone else .
Stayed 11 nights in Jan 2024
Response from Michelle G on Jan 26, 2024
Dear Thomas, Thank you for your kind words! We're delighted to hear that you had a great experience during your stay. Kirk and the rest of our team are thrilled to have been able to make your stay enjoyable and we hope to welcome you back soon for another wonderful stay.Regards,Couples Customer Care Team

8/10 Good

Adam W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, super friendly and helpful. Room was a little dated but really clean, comfortable and timeless decor. Water sports activity was fantastic, snorkeling, scuba (discover), sailing, glass bottom boat, Dunn River Falls. Food was solid, the anniversary banquet was spectacular. Regular dinner was solid, I'm allergic to bell peppers and the regular buffet food had them in a lot of food so that was a bit of a challenge for me. Travel from Monterey Bay takes all of 2 hours so prepare for that. If there's an opportunity to book an island hopper plane that will cut down on travel time.
Stayed 5 nights in Jan 2024
Response from Michelle G on Jan 24, 2024
Dear Adam,Thank you for your valuable feedback! We're thrilled you enjoyed the fantastic water sports activities, friendly staff, and the spectacular anniversary banquet. We appreciate your note about the bell peppers and our chefs are happy to cater once advised. We hope to welcome you back for more memorable experiences.Regards,Couples Customer Care Team

10/10 Excellent

Mackenzie

Stayed 5 nights in Jan 2024
Response from Michelle G on Jan 16, 2024
Dear Mackenzie, Thank you for sharing your rating with us and we look forward to welcoming you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Dwight R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff everyone where super nice love the property on beach all the waiters where so nice and well manners able. Bell man Byron was wonderful also waiter Ramon’s was great. Everyone was great.
Stayed 3 nights in Jan 2024
Response from Michelle G on Jan 12, 2024
Dear Dwight,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with our wonderful staff, enjoyed the beachfront property, and received excellent service from Bellman Byron and Waiter Ramon. We appreciate your kind words and look forward to welcoming you back for another great stay!Regards,Couples Customer Care Team

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful property. The shopping excursion only went to 2 shops and the prices were sky high prices. Need more music, only music was at events. Need more photographers to take pics on the beach etc, not just dinner.
Stayed 7 nights in Jan 2024
Response from Michelle G on Jan 12, 2024
Dear Michael,Thank you for your positive feedback on our wonderful staff and beautiful property. We appreciate your input regarding the shopping excursion and have taken note of your comments. Regarding photography, we want to clarify that our photographers are available throughout the day, capturing moments on the beach and other areas, not just during dinner. Your suggestions are valuable, and we'll explore ways to enhance the overall experience. We hope to welcome you back for an even more enjoyable stay in the future.Regards,Couples Customer Care Team

8/10 Good

Shahin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is really a 4-star resort even though it is 5-star. The staff are excellent. It’s a great luxury experience for those who are not normally used to luxury. Otherwise it’s lacking in some details. The shower barely has any water pressure. And you almost can’t control the temperature at all it’ll just be pretty hot all the time. The shower gel and shampoo are the wholesale type in containers on the wall, hotel branded. In other 5-star facilities I’ve been at you get quality branded ones. The food is average at best. Stay away from anything steak. Regardless of the type you won’t be able to chew them. The lamb chops were good. Food option variety is actually pretty good you have all sorts. Just all are average quality. The hotel is very clean. They’re always cleaning everywhere and the staff is super friendly. You really don’t get the feeling that they are working for tips. They just love the guests. They have a great coffee bar too which makes good lattes, espressos, etc.
Stayed 7 nights in Jan 2024
Response from Michelle G on Jan 12, 2024
Dear Shahin,Thank you for sharing your feedback. We appreciate your positive comments about our excellent staff, cleanliness, and friendly atmosphere. We apologize for any inconveniences you experienced, particularly regarding the water pressure and temperature in the shower. Your observations about the amenities and food quality are noted, and we'll use them to enhance our offerings. We're glad you enjoyed the coffee bar and the positive interactions with our team. If your travels bring you back, we'd love the opportunity to exceed your expectations.Regards,Couples Customer Care Team

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here.
Stayed 4 nights in Jan 2024
Response from Michelle G on Jan 12, 2024
Dear Sean,Thank you for your kind words! We're thrilled to hear you had a wonderful time with us. If there's anything specific that made your experience memorable, we'd love to know. We hope to welcome you back for another enjoyable stay in the future!Regards,Couples Customer Care Team

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Christine,Thank you for taking the time to provide your feedback and for giving us a 4-star rating. We value your input and hope to welcome you back for an even better stay.Regards,Couples Customer Care Team

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Jamie,We sincerely appreciate your 5-star rating! It was a pleasure having you stay with us, and we're delighted to know you had a fantastic experience. We hope to welcome you back soon for another memorable visit!Regards,Couples Customer Care Team

10/10 Excellent

Suki

The staff is nice but amenities in hotel were much less than ones in Cancun.
Stayed 3 nights in Nov 2023
Response from Michelle G on Jan 12, 2024
Dear Suki,Thank you for recognizing our friendly staff. We apologize if the amenities did not meet your expectations. We appreciate your feedback, and it will certainly help us identify areas for improvement. We hope to have the opportunity to better serve you in the future.Regards,Couples Customer Care

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Very relaxing and easygoing resort. Food is fantastic and everyone is very friendly. Be prepared for a long drive from the airport that is the only downside.
Stayed 6 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
ChatGPTThank you for your positive feedback! We're thrilled to hear that you found our resort relaxing and easygoing, with fantastic food and friendly staff. We look forward to welcoming you back for another enjoyable stay!Regards,Couples Customer Care Team

10/10 Excellent

CYNTHIA TRACY, PORTSMOUTH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful property!! We will return to visit Ackme!!
Stayed 7 nights in Dec 2023
Response from Michelle G on Jan 3, 2024
Dear Cynthia,Thank you for your delightful review! We're thrilled to hear that you found our property wonderful. Ackme will be eagerly awaiting your return, and we look forward to welcoming you back for another fantastic visit.Regards,Couples Customer Care Team

10/10 Excellent

Hyeonji

Stayed 3 nights in Dec 2023
Response from Michelle G on Jan 16, 2024
Dear Hyeonji, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards, Couples Customer Care Team

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great buffets for all 3 meals and lovely restaurant on site, at the point. Make sure to book in advance as it is not open every night. Service there is excellent. Some rooms are refurbished – ours was — and it was bright, spacious, with double sinks, decent closet, sitting area, and exceedingly comfortable king bed. It also had blackout drapes, a Jacuzzi tub and separate shower, and lovely big balcony facing the pool and sea. No elevator, but on the third floor, we got at least a bit of exercise. All the food was good, with excellent choice, and the desserts were a stand out. For those wishing to access the au natural beach on the little island, you can only get access weather permitting. On 4 of the 5 days we were there, it was “closed“, which was a disappointment as that was a key selling feature. On the island, it is difficult to find any shade, and the lunches they prepare there are very basic. There is a swimming pool, washrooms, and swimming in the sea down a little ladder. Watch out for rocks. The service was uneven. Some of it was excellent (loved room attendant Rochelle) however, we found the hostesses at the breakfast and lunch buffets less than welcoming. As we entered, they often offered us the first table inside the door, in a large half-empty restaurant. We would request a table deeper into the room, and on more than one occasion the response was annoyance and a chippy attitude — for no apparent reason. On balance, we probably would not return.
Stayed 5 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Susan,Thank you for sharing your detailed feedback. We're pleased to hear you enjoyed the great buffets, and the excellent service, especially from Rochelle. We appreciate your insights on the refurbished rooms and the various amenities. We apologize for any inconvenience regarding the au naturel beach access and the uneven service at breakfast and lunch buffets. Your comments will be shared with our team for improvement. We value your input and hope to have the opportunity to exceed your expectations on a future visit.Regards,Couples Customer Care Team

10/10 Excellent

Jordan

Stayed 5 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Jordan,Thank you so much for the fantastic 5-star rating! We're thrilled that you had an exceptional experience with us and we can't wait to welcome you back for another wonderful stay.Regards,Couples Customer Care Team

10/10 Excellent

Steven

Stayed 6 nights in Dec 2023
Response from Michelle G on Dec 18, 2023
Dear Steven, Thank you so much for sharing your rating with us! We are thrilled to know that you had an exceptional experience at our hotel, and we look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

10/10 Excellent

Joel

Stayed 6 nights in Dec 2023
Response from Michelle G on Dec 14, 2023
Dear Joel, Thank you so much for your rating! We are thrilled to know you had an exceptional experience at our hotel and we look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

8/10 Good

Bianca

Stayed 4 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Bianca,Thank you for taking the time to rate our hotel. We appreciate your feedback and would love to hear more about your experience to better understand how we can improve. We hope to have the opportunity to enhance your experience in the future.Regards,Couples Customer Care Team

8/10 Good

Liam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and private, perfect for a romantic getaway. Found that maybe a full third of the staff members would persistently try to sell you....things... to the point that we would avoid areas of the beach that we would avoid because they would always be around there. This was quite off-putting, even as someone who had interest in said things.
Stayed 7 nights in Dec 2023
Response from Michelle G on Dec 11, 2023
Dear Liam, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be quiet and private, providing an ideal setting for a romantic getaway.However, we are genuinely concerned about your experience with some of our staff members. Please be assured that we take such matters very seriously and apologize for any discomfort caused.Your comments have been noted, and we will be addressing this issue with our team to ensure a more enjoyable and respectful experience for all our guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a truly positive stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay memorable! They made sure my wife and I felt at home away from home!
Stayed 9 nights in Nov 2023
Response from Michelle G on Dec 11, 2023
Dear Henry, Thank you so much for sharing your positive experience with us! We are delighted to hear that our staff played a significant role in making your stay memorable and that you felt at home away from home. Providing exceptional service and creating a welcoming atmosphere are top priorities for us, and it's always rewarding to know when we've succeeded.We appreciate your kind words and look forward to the opportunity to welcome you and your wife back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Kalvin, Little Rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was awesome. The watersports and the included attractions were a big plus.
Stayed 4 nights in Nov 2023
Response from Michelle G on Dec 11, 2023
Dear Kalvin,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our awesome food and that the watersports and included attractions added to your overall experience. Providing a diverse range of enjoyable activities and delicious cuisine is part of our commitment to ensuring our guests have a fantastic stay.We appreciate your compliments and hope to have the pleasure of welcoming you back for more delightful experiences in the future.Regards,Couples Customer Care Team

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came back for a second visit. The food is great, pool bar is awesome and the ocean water is perfect for the inclusive scuba diving. Would highly recommend.
Stayed 8 nights in Nov 2023
Response from Michelle G on Dec 5, 2023
Dear Paul, Thank you for returning for a second visit! We're thrilled to hear you enjoyed the great food and amenities. Your recommendation means a lot to us. Looking forward to welcoming you back for more memorable experiences.Regards,Couples Customer Care Team

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was very good. Staff was friendly, food and accommodation were good
Stayed 3 nights in Nov 2023
Response from Michelle G on Dec 5, 2023
Dear Andrew, Thank you for sharing your positive feedback. We're delighted to hear that you had a very good overall experience with friendly staff and satisfactory food and accommodation. Your comments are greatly appreciated, and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Michelle G on Dec 14, 2023
Dear William, Thank you so much for sharing your rating with us! We are thrilled that you had a great experience with us and we look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

10/10 Excellent

Marwa Siam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most pleasant experiences we have ever had on vacation. My husband and I chose Jamaica as our honeymoon destination and it was the best decision - without a doubt. Tower isle is a phenomenal resort; beautiful beach, excellent food and amazing staff. The food options were endless, the staff was so sweet and very accomodating and the beach was spotless. I strongly strongly recommend this place!
Stayed 6 nights in Nov 2023
Response from Michelle G on Nov 20, 2023
Dear Marwa, We are thrilled to learn that your honeymoon experience at Tower Isle in Jamaica was nothing short of exceptional. Your kind words about our beautiful beach, excellent food, and amazing staff warm our hearts. Knowing that the endless food options, sweet and accommodating staff, and spotless beach contributed to your enjoyment is truly gratifying.Thank you for recommending Tower Isle so strongly. It was our pleasure to be a part of your special celebration, and we look forward to the opportunity of hosting you again in the future.Regards,Couples Customer Care Team

10/10 Excellent

EMILY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for seven days on our honeymoon and loved it! Prepare for a two hour drive from airport to hotel but once there all your troubles wash away! Food was great, room was clean and air worked perfect. Enjoyed the staff and their friendliness. They have great pool options, plenty of seats at the beach, and boat to the nude island runs whenever you’re ready to head over and come back! Was super fun!
Stayed 7 nights in Nov 2023
Response from Michelle G on Nov 20, 2023
Dear Emily,Thank you for choosing our hotel for your honeymoon and taking the time to share your positive experience. We're delighted to hear that you loved your stay with us.We appreciate your understanding regarding the two-hour drive from the airport and are pleased to know that once you arrived, all your troubles dissipated. It's wonderful to hear that you enjoyed the great food, clean rooms, and efficient air conditioning. Our dedicated staff's friendliness is a priority, and we're glad it enhanced your experience.Your feedback is invaluable, and we hope to welcome you back to celebrate the anniversary.Regards,Couples Customer Care Team

8/10 Good

ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean property. Rooms are a little tired. Staff are incredibly friendly. Food was very good. Only complaint was waking up to a gas leaf blower every morning at 6:30-7am.
Stayed 6 nights in Nov 2023
Response from Michelle G on Nov 14, 2023
Dear Ryan, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our property nice and clean, and we appreciate your kind words about our friendly staff and the quality of our food.We apologize for any inconvenience caused by the early-morning noise from the leaf blower. Your feedback is valuable, and we will address this concern to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.Thank you again for choosing our hotel.Regards,Couples Customer Care Team

10/10 Excellent

Martin Richard

Stayed 3 nights in Nov 2023
Response from Michelle G on Dec 11, 2023
Dear Martin, Thank you so much for awarding us a 5-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. Your positive feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

10/10 Excellent

Tanya J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. The rooms were a little older. It was really quiet and bed was great! Our view was amazing! Food was so good. Our room was very clean.
Stayed 7 nights in Oct 2023
Response from Michelle G on Nov 2, 2023
Dear Tanya, Thank you for your kind words about your recent stay with us. We're delighted to hear that you had a wonderful experience and enjoyed the quiet ambiance, comfortable bed, and amazing view.It's great to know that you found the food to be delicious and your room to be very clean. We appreciate your feedback, and we hope to welcome you back for another fantastic stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Sajeev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently, my wife and I had the pleasure of visiting Couples Tower Isle Resort to commemorate our 10-year anniversary and her birthday. The experience was beyond what words can easily encapsulate, but I'll try. From the outset, we were taken by the meticulous cleanliness and the tranquility that the place had to offer. Its serene views - where azure skies kiss the sparkling waters, and the gentle whisper of the sea adds to the romantic setting - were exactly the calm retreat we sought. One of the standout elements of this resort is the sense of intimacy it offers. Far from the bustling crowd and noisy environments, here you find a cocoon of peace that embraces you warmly. This aura not only gave us the chance to rekindle our connection but also allowed us to forge new friendships. Meeting other couples, sharing stories and experiences added a delightful communal touch to our personal celebration. The resort boasts of a slew of amenities that cater to one's every whim and fancy. However, for those looking forward to an unmatched ocean view, I would recommend an upgrade. That's the only suggestion, in an otherwise flawless stay. If you're in search of a destination that lets you press pause on the frenzied 'go-go-go' of everyday life, and simply soak in moments with your significant other, look no further. Couples Tower Isle Resort is where time slows down, memories are etched, and love blossoms anew.
Stayed 4 nights in Oct 2023
Response from Michelle G on Oct 23, 2023
Dear Sajeev, Thank you for taking the time to share your wonderful experience at Couples Tower Isle Resort. We are truly delighted that you chose to celebrate your 10-year anniversary and your wife's birthday with us, and it warms our hearts to hear that your stay was beyond words.We are thrilled to know that you were captivated by the meticulous cleanliness and the serene tranquility of our resort.The sense of intimacy and peace you experienced at our resort is indeed one of our cherished attributes, offering a unique retreat from the bustling crowd and noisy environments. We are glad to hear that this allowed you to rekindle your connection and make new friendships with other couples, adding a communal touch to your special celebration.Thank you for your heartwarming recommendation of Couples Tower Isle Resort as a place where time slows down, memories are etched, and love blossoms anew. We look forward to the opportunity to welcome you back for another memorable stay in the future.Regards, Couples Customer Care Team

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, and the restaurants were very nice. The staff were friendly and pleasant. Their rooms were spotless. I found everything I needed, such as a hairdryer and an iron. The only thing I did not like was the piano bar room. The smell of humidity was unbreathable. A dehumidifier would fix the problem. I missed Karaoke because I could not be in the room for over a minute. They would use a dehumidifier to fix the problem. They opened the doors in the morning, but it did not help; still the same smell in the evening.
Stayed 3 nights in Oct 2023
Response from Michelle G on Oct 23, 2023
Dear Betty, Thank you for sharing your feedback about your recent stay at our hotel. We are genuinely appreciative of your kind remarks concerning our delectable cuisine, friendly staff, and impeccably clean rooms. It's truly heartening to know that you found all the necessary amenities to meet your needs during your stay.However, we are regretful to learn about your experience in our piano bar room. Your input is of great value to us, and we want to assure you that we have already implemented humidifiers in the piano bar, although it seems you may not have been aware of this.Your feedback is invaluable as it enables us to enhance the overall guest experience. We are hopeful for the chance to welcome you back in the future, providing you with a more enjoyable stay.Warm regards,Couples Customer Care Team

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about the staff, food and beaches/pools. Sanjay, Bubbles, Corneil , and Byron stood out as part of the staff that was super welcoming and made our honeymoon trip more than we could have asked for! We will be back again!
Stayed 5 nights in Oct 2023
Response from Michelle G on Oct 19, 2023
Dear Tyler, We are absolutely thrilled to hear about your wonderful experience during your honeymoon stay with us! Your kind words about our staff, food, and the beaches/pools mean a lot to us. Sanjay, Bubbles, Corneil, and Byron are truly exceptional team members, and we're delighted to know they played a special role in making your trip memorable.We can't wait to welcome you back for another unforgettable visit in the future. Thank you for choosing our property, and congratulations on your honeymoon!Regards, Couples Customer Care Team

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time!!! Everyone was so friendly, happy, helpful. Not a lot of people, so nothing was crowded. The food was fantastic, and ate every meal but one at the buffet. Plenty of choices, plenty of desserts, plenty of room, not a long wait. We also ate at Bayside, & the food was superb!! Very laid back atmosphere, but there are also activities & excursions if that is your thing. The drinks were great, & the bartenders all have their own recipes for fruity drinks & they were all yummy!!! We spent a lot of our days at the pool bar, which is always a great time. The rooms were nice, love the ceiling fan ( most places don't have them ). Some have complained about them being outdated, but they must be really picky, unless you are looking for brand new furniture, these rooms have anything you need. We loved everything about Couples Tower Isle & would definitely rate it a 10 & tell all my friends.
Stayed 5 nights in Oct 2023
Response from Michelle G on Oct 19, 2023
Dear Holly, Thank you for your fantastic review! We're absolutely delighted to hear that you had the best time during your stay with us. Your compliments about our friendly and helpful staff, the delightful food, and the relaxed atmosphere are truly appreciated.It's wonderful to know that you enjoyed the variety of dining options, the superb food at Bayside, and the creative cocktails from our bartenders. We're glad you made the most of your time at the pool bar, and that you found the rooms comfortable and well-equipped.We would be honoured to welcome you back anytime, and we greatly appreciate your recommendation to your friends. Your satisfaction is our priority, and we're thrilled that you had such a positive experience at Couples Tower Isle. Thank you for choosing us for your getaway!Regards, Couples Customer Care Team

10/10 Excellent

tatiana ecolastico, Cranston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time there and i must say above and beyond service, staff, accommodations, flexibility. Such a great place.
Stayed 3 nights in Oct 2023
Response from Michelle G on Oct 19, 2023
Dear Tatiana, Thank you for returning to our property and for your kind words! We're thrilled to hear that you had a second visit and found our service, staff, accommodations, and flexibility to be above and beyond. It's always a pleasure to have you as our guest, and we look forward to welcoming you back for more great experiences in the future. Your continued support means a lot to us!Regards, Couples Customer Care Team

10/10 Excellent

Cambrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never stayed at an all inclusive before so this was my first time, but they definitely set the bar high. The food was amazing and we were never bored thanks to the excursions that were included. The staff was also amazing and went above and beyond to help.
Stayed 4 nights in Oct 2023
Response from Michelle G on Oct 11, 2023
Hi Cambrey, We're honored that your first all-inclusive experience was with us, and we're thrilled to hear that we set the bar high for your expectations. It's fantastic that you enjoyed the amazing food and the included excursions that kept you entertained. Our staff takes pride in going above and beyond to assist our guests, and we're pleased that they made your stay even more special. We can't wait to welcome you back for more wonderful experiences in the future.Regards, Couples Customer Care Team

10/10 Excellent

Jerad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at tower isle. From the minute you get there the staff make you feel at home. Everyone made such a strong impression on my wife and I. They work around the clock to make sure your needs are met and that you enjoy your stay. We can't wait to go back! We will bringing some kit Kats for Hopelyn at the front desk 😃
Stayed 7 nights in Sep 2023
Response from Michelle G on Oct 11, 2023
Dear Jared, We're delighted to hear that you absolutely loved your stay at Couples Tower Isle! The warmth and attentiveness of our staff is something we take great pride in, and we're thrilled that they left such a strong impression on you and your wife. We appreciate your kind words about their dedication to ensuring your needs are met.It's wonderful to know that you're already looking forward to your return, and we're sure Hopelyn at the front desk will be delighted by the sweet gesture of bringing Kit Kats. We can't wait to welcome you back for another fantastic stay!Regards, Couples Customer Care Team

8/10 Good

Keisha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Great staff
Stayed 3 nights in Sep 2023
Response from Michelle G on Oct 2, 2023
Dear Keisha,Thank you for sharing your feedback with us and we hope to welcome you back soon. Regards, Couples Customer Care Team

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I've ever been too, food was amazing, beach and pools were beautiful and fun. The staff were all very kind and helpful, looking forward to going back.
Stayed 5 nights in Sep 2023
Response from Michelle G on Oct 2, 2023
Dear Roberto,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that your recent stay at our resort was such a memorable experience.It warms our hearts to know that you found our food amazing, enjoyed the stunning beach and pools, and received excellent service from our dedicated staff. We truly value your kind words, and we can’t wait to welcome you back for another incredible stay in the near future.Your satisfaction is our top priority, and we look forward to making your next visit even more special. Until then, safe travels and see you soon!Regards, Couples Customer Care Team