Check-in starts at 3pm--it is NOT 24h like listed in the description! Our initial check-in experience was quite poor as there was an extremely apathetic receptionist who turned us away at 10:30am (although we were able to store our bags for free while we wandered the city). We had a much better experience when we returned and every time afterwards, as we interacted with a different receptionist. Seems like the first receptionist was just filling in for the day (public holiday) and didn't know what was going on. The room itself was fine, again no shampoo which is standard for Jamaican hotels, Wi-Fi mostly worked, they do provide pool towels and free access to the Doctor's Cave beach across the street. Breakfast was excellent; free at their restaurant on their property, with option of European (fruit, toast, eggs) or Jamaican (fruit, toast, saltfish, greens). Everything about the stay was great except for the initial check-in.