Nice location but beware of the staff
Posted Mar 5, 2017
The hotel itself is very appealing..pool area and beach area was one of the nicest ever.. food was average at best, buffett had plenty of choices but food was very bland and tasteless, even the speciality restaurant the portions were the size of a snail.. never had any ice for your drinks and the mini bar in your room ,LOL.. a mini fridge which doesn't work with 2 beers and a soda.. thats enough of the good parts.. we were stolen from in our room.. the hotel has key cards which shows every entry into our room and there was a total of 5 different employees that had entered our room during our stay.. during the week someone searched my wifes purse and stole her diamond ring she had hidden in it.. you are saying don't they have safes?? yes for $50 a week plus another $50 cash deposit so we passed on it thinking we didn't need it, WRONG.. The hotel staff and security called police which made a report out but we could not be allowed to review for some reason..we spent a a total of a day and a half trying to get some answers or at least be compensated for a wasted day filing reports and going to police station but their policy is let your insurance company worry about it.. was given nothing in return but smirks and phony grins and fake apologies, so NO i would not recommend this place to anyone, in fact i would stay out of Jamacia entirely and find an island with more sincere and caring hotel staff.
Comment from Hotel Management
Mar 10, 2017 by Cassandra, Hotel Management
We would like to take this opportunity to reiterate our apologizes for the situation reported. Kindly be informed, that we have very strict control of all issues reported, we can assure you that all the security protocols established by the chain were strictly followed. In addition, please note that we allocated all our efforts and measures at your disposal to take extra security measures and avoid such situations. Of course, we would like to add that we are at our guest’s disposal any time to provide them the necessary assistance to denounce situations or cases as you mention to the relevant authorities of this country.
We are truly sorry if you were not satisfied with the actions taken and the resolution. Thank you for your review and for vacationing with us.