Ratings based on 1,388 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Edmonton, AB

Go for the Snorkelling

Posted Sep 26, 2016
Pros: Nice and spacious rooms. Snorkeling was amazing! Lots to see in the water
Cons: Certain room amenities were not taken care of everyday. We had to call down after day three to get more shampoo and lotion as they didn't restock it.
The snorkeling at the resort was fantastic! The beaches are nice and private so you aren't being harassed by vendors. The food is ok, its resort food, the staff is marginally friendly. I found that it really depended on the day and who was helping you. Some of the bar staff was amazing and upbeat, others didn't seem to know how to smile.
3 out of 5
by A verified traveler

Not what u get

Posted Sep 24, 2016
Not sure who's fault but we were told our reservations were all taken care of .. when we arrived we paid extra for certain rooms and had to move for the first 3 days of our trip because we didn't get the rooms we paid for and had to settle for what we could get because we were tired of moving and lost 40 bucks. Was told with 5 days stay u get 3 paid meals and only got 2. And they ran out of wash cloths on day 3. But the staff was amazing and very firendly
3 out of 5
by A verified traveler from S.I , NY

Beautiful resort

Posted Sep 23, 2016
Property is beautiful but buffet food was not that great .. We stayed 6days and were only allowed to choose 2 restaurants, which were limited because restaurants were closed most days.
5 out of 5
by A verified traveler from brooklyn

milestone birthday

Posted Sep 19, 2016
Pros: Known quantity (have been there before)
Cons: Physical structure beginning to show signs of aging, fresh fruit selection not as robust as in past (could have been seasonal limitations)
Location: We never leave the resort, we are perfectly satisfied to stay on the grounds, many off-campus activity options available but none in walking distance
Staff went extra mile to make us feel special, from a room that perfectly matched my wife's preferences, to an exceptional gift basket and "celebratory decor" awaiting us in the rm. Staff at every touchpoint were very friendly and helpful.
Comment from Hotel Management
Sep 22, 2016 by Cassandra, Hotel Management
Dear valued guest, Thank you for your positive comments. We are so glad to hear that you all enjoyed your stay with us. Also, we have taken good note of your concerns and will be forwarding them to the department heads involved. We hope your next stay will be just around the corner and would like to thank you for making it the Grand Bahia Principe Jamaica.
4 out of 5
by A verified traveler from London

Nice hotel, good entertainment.

Posted Sep 15, 2016
Clean comfortable rooms. Variety of food choice. Pleasant staff. Good indoor evening entertainment.
Comment from Hotel Management
Sep 22, 2016 by Cassandra, Hotel Management
Dear guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Thank you for vacationing with us at the Grand Bahia Principe Jamaica and we hope to see you again in the future.
5 out of 5
by A verified traveler from atlanta, ga

Very nice hotel. Friendly staff, good food/drink.

Posted Sep 13, 2016
Pros: Excellent food/drink, friendly staff, close to the beach
Cons: None
Location: Excellent
I had a wonderful time and planning to visit next year with family.
Comment from Hotel Management
Sep 22, 2016 by Cassandra, Hotel Management
Dear Gracie, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Warm regards,
3 out of 5
by A verified traveler from new york

Posted Sep 13, 2016
It was ok experience. Sophia the room attendant did well with cleaning the room. Some of the hotel staff were not that friendly. And they were too flirty with my girlfriend. Not good. But I did like my stay and I think Jamaica is a beautiful country. The hotel good is not that great and the drinks are not that strong but it was all a great experience.
Comment from Hotel Management
Sep 22, 2016 by Cassandra, Hotel Management
Dear Charles, Thank you for taking the time to share your feedback with us. We appreciate both the positive and negative aspects of your stay. Your concerns will be forwarded to our relevant department heads to ensure these issues are taken into consideration. Once again, we thank you for your comments and for vacationing with us. Yours respectfully,
4 out of 5
by A verified traveler

Posted Aug 29, 2016
I spent 7 nights at the resort. Overall I found my stay relaxing and pleasurable.
Comment from Hotel Management
Sep 3, 2016 by Cassandra, Hotel Management
Dear Traveler, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Warm regards,
1 out of 5
by A verified traveler from M

Terrible quality, service and price

Posted Aug 19, 2016
Let's start off with the roaches that welcomed us coming off of the elevator and in our room. The security guards are rude, nasty and unprofessional. The food is bland, terrible and the waitresses at Orchid have no sense of service.
Comment from Hotel Management
Aug 24, 2016 by Cassandra, Hotel Management
Dear Sabrina, Thank you for sharing your feedback on TripAdvisor. We always appreciate comments from our customers so we can serve them better. Our relevant department heads will be looking into your concerns mentioned. Thank you for your time.
4 out of 5
by A verified traveler from New York, NY

Bahia Is The Place To Stay

Posted Aug 15, 2016
Pros: The friendly staff and the food.
Cons: Rooms need improvement.
Location: Runaway Bay, Jamaica. All the excursions I wanted were a half an hour away. We climbed Dunn's River Falls, went to Dolphin Cove, Green Grotto Caves
I had the most amazing time at this hotel. Food was great, staff was super friendly. Pool was amazing and the beach was just so warm and inviting. The drinks were amazing!!!
Comment from Hotel Management
Aug 24, 2016 by Cassandra, Hotel Management
Dear valued guest, On behalf of our entire Management and team here at the Grand Bahia Principe in Jamaica, a warm heartfelt thank you for giving us the opportunity to host you. We will be sure to forward your gratitude to our team. Thank you for sharing your feedback and for staying in our hotel. Best wishes,