Ratings based on 1,550 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

I love the room. I loved the view. But....

Posted Apr 25, 2017
Nice hotel. Plenty to do. But please be aware that every nice hotel has a Huge PRICE TO PAY. I don't want to discourage anyone from this hotel, but I was getting BIT A LOT. It was either the mosquitoes or BB. But you have to decide your fate for yourself. Thanks for reading.
1 out of 5
by A verified traveler from j

Bad experience

Posted Apr 17, 2017
Room was dirty when I got there. Didn't like food. I couldn't get any reservations at the restaurant I was only able to eat at the buffet. The staff was rude I should get a full refund
3 out of 5
by A verified traveler from New York

Nice property, would not go back.

Posted Apr 16, 2017
Pros: The grounds, rooms and pools were nice.
Hotel was nice, grounds well kept. Food was just average and the same every day, kept on running out of the more popular items. Bars closed too early and they shut the lights off on you without warning. The staff responded to tips or you had to wait. Lost power to the hotel one day and got stuck in elevator, the back up generator never came on. There was a lot of security, i guess that was a good thing, but i did wonder why. The property is very big, so plan on doing a lot of walking, there were lots of stairs.
1 out of 5
by A verified traveler

Even though the staff is friendly they choose who

Posted Apr 15, 2017
The food is all bulk not tasty I guess that is what you call cheap I hate it the staff chose who they want to be friendly with I guess they think if you are white you will give a better tip Money talks. You are tagged according to your value I will recommend it to my friends but I will not visit again
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelohia

Very nice scenery.

Posted Apr 12, 2017
Beach & sea view was beautiful, hotel & staff was ok. Very slow check in & out process. Paid for ocean view was given terrace view, had to show my email confirmation for proof of room selection. (Sea View) Staff could have been a little more friendly.
Comment from Hotel Management
Apr 13, 2017 by Cassandra, Hotel Management
Dear Brenda, Thank you for sharing your feedback. We are pleased to know that you enjoyed some aspects of your stay such as the beach & sea view, hotel and staff. We have noted your not so discomforts which will be forwarded to the relevant department heads. Thank you for your time and for choosing to vacation with us. Yours sincerely,
5 out of 5
Recommended
for Families
by A verified traveler

Spectacular hotel

Posted Apr 12, 2017
Pros: The beds were very comfortable and food was delicious.
Cons: Snack bar should be closer to pool area.
Location: Location was great unfortunately I did not step out of the hotel since there was so much to do.
The hotel entrance was very welcoming. The staff were very polite and helpful.
Comment from Hotel Management
Apr 12, 2017 by Cassandra, Hotel Management
Dear Sheron, It has been indeed a great pleasure to have been of service to and to have provided you with such a wonderful experience. Thank you for your suggestion which will be taken into consideration by the relevant department. Your positive feedback is greatly appreciated and we hope to see you again soon. Warm regards,
2 out of 5
by A verified traveler from Atlanta GA

Nice grounds, very friendly staff.. not as I hoped

Posted Apr 10, 2017
Pros: The grounds
Cons: The quality and preparation/presentation of their buffet
Location: Didnt leave the grounds
The hotel disappointed .. for the cost I expected much more quality from food & drinks to entertainment My bathroom...was awful...shower, didn't want to use it. I am glad it was a 2 day stay so I didn't want to fuss to change it. Except for the lovely pools/grounds are nice..I couldn't even walk across the other side as a guard stopped me from strolling. That did not feel good I think they are all about selling time shares.. I won't return to that location
Comment from Hotel Management
Apr 12, 2017 by Cassandra, Hotel Management
Dear Maureen, We appreciate the time you have taken to write this review. We are deeply saddened that we could not have impressed you the way you would have liked and we are truly sorry that you felt our hotel was such a disappointment. Your concerns has been noted and will be investigated by the department heads involved. We sincerely hope your perception of us has not been tarnished and we hope to have the opportunity to host you again in the future. Yours respectfully,
3 out of 5
by A verified traveler

Too big and impersonal

Posted Apr 10, 2017
Pros: Serve staff responsive and made best of controllable items/activities within their sphere.
Cons: Everything food, entertainment, supervision, Musty smell as Hallway carpets needed steam cleaning
Bad start got wrong type of room and was told matter would only be fixed the next day. Had to move my luggage to storage area by 11:00 am following day and remained in limbo until check in at 3:30pm. All without apology. Room air sucked and mini-bar fridge did not work in either of the rooms assigned. Food was so so. Serve staff was good supervisory staff left a lot to be desired.
Comment from Hotel Management
Apr 12, 2017 by Cassandra, Hotel Management
Dear valued guest, Thank you very much for sharing with us that you enjoyed the service from our wonderful team. Additional, we have taken note of your concerns which will be addressed with our relevant department heads to look into the matter. Thank you for vacationing with us and we hope that you will grant us another opportunity to host you again in the future. Yours sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

50th birthday celebration

Posted Apr 6, 2017
Pros.Nice resort right on the beach. Great pool. Beach areas were great with lots of chairs and shade. Italian restaurant was fabulous Cons. Long ride from airport and shuttle stops by a roadside dive. Restaurant service is slow food average at best except Italian restaurant. Overall it was just ok. Not terrible.
Comment from Hotel Management
Apr 13, 2017 by Cassandra, Hotel Management
Dear Anthony, Thank you for your review and for choosing our hotel to celebrate your 50th birthday. We are very delighted to know you had an enjoyable experience and we have also taken note of your concern which will be addressing with the relevant department head. We hope to have the opportunity to host you again in the future to a better stay. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Beautiful place

Posted Apr 4, 2017
First night ruff but got a better room the next day.
Comment from Hotel Management
Apr 10, 2017 by Cassandra, Hotel Management
Dear Marty, Thank you for vacationing with us and we hope to see you again in the near future at the Grand Bahia Principe Jamaica. Yours respectfully,