6 bars/lounges, swim-up bar, poolside bar, beach bar
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Reviews of Bahia Principe Grand Jamaica - All Inclusive

4 out of 5
Bahia Principe Grand Jamaica - All Inclusive
Salt Coppers Villa, Runaway Bay, Saint Ann

Reviews

7.2

Good

Rating 10 - Excellent. 872 out of 2644 reviews" "
Rating 8 - Good. 680 out of 2644 reviews" "
Rating 6 - Okay. 440 out of 2644 reviews" "
Rating 4 - Poor. 274 out of 2644 reviews" "
Rating 2 - Terrible. 378 out of 2644 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon, Barrington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the Grand side and had a fabulous experience. The buffets were delicious and the staff was kind and accommodating.
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 24, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Nordia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay my birthday celebration was great and I can’t wait to come back to Bahia Principe the best hotel food I ever had. One Love
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on Apr 23, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, excellent staff and delicious food
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 24, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 24, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Margaret

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for five days with my son, friend & her son. My son came back expressing how much he liked the vibe, the happiness of the staff and how kid friendly it was! Everything was great! Will be staying here next time I go to Jamaica!
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 22, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Floriya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you enjoy swimming, this hotel isn't the place for you. I really wish someone would mention this in a review; I would have never booked this hotel. Although our overall experience was pleasant, with good food, room, and service, there was a significant issue. The sea is amazing, but it's such a disappointment that they've restricted most of the water for swimming. The provided swimming area wasn't adequate. I'm 5'3", and the water only reached my waist, forcing me to kneel, which caused knee pain and aggravated my Sciatica nerve. Lifeguards closely monitored us and prohibited swimming past the buoys. The only reason I come to Jamaica is to enjoy the Caribbean Sea; I can eat and sleep at home, so I do want to be able to swim. Therefore, I want to warn others: if you want to enjoy swimming without discomfort, it's best to avoid the Grand Bahia Principe Jamaica.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 18, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 Excellent

Andrea

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 18, 2024
Dear Guest,Thank you for your rating. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Ryan L.

Disliked: Staff & service, amenities, property conditions & facilities
DON'T GO!! THIS PLACE IS DANGEROUS!! AT First it was a little frustrating because it was very difficult to get food or drink or find our way out of the building due to the fact that depending on which elevator you got on the floors were not the same. Turns out they are miss labled. Every dinner reservation I made they didn't have. Then I got food poisoning. The buffet sits out all day and is not cooled at all. The dining room temp is well in the upper 90s. The staff is rude and I can understand because they are working in in humane conditions. I wanted to leave the hotel after I was sick and they pretty much refused to let us go because they control transportation. Fortunately I can be very pursuasive when mine and my family's life are in danger. I haven't even touched the surface because I'm tired and still sick but home. There is sex trafficking rampt drugs and a lot of people on the propert that aren't staying there.
Stayed 7 nights in Apr 2024

10/10 Excellent

celine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good the only thing is that the beds are kind of small for two people.
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

2/10 Terrible

Donnique

Stayed 2 nights in Mar 2024
Response from Guest Relations Agent on Apr 16, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 Good

Jamie

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was very courteous.
Stayed 2 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Tammy L

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time here and all the staff were amazingly polite and helpful. The rooms were so comfortable and the views were so amazingly awesome to look at. I would love to go back there in the future. Tammy
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Maget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Everton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing was the banner on the door that was a great surprising welcome, I would return just for that.food was good not great and staff was the best they could be ( over work) not my ideal type of hotel too large too much people but ibdid enjoy my stay.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Kemelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

benjamin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a nice hotel but they really need to do a renovation
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your comments. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please improve the quantity of food.
Stayed 2 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,Thank you for your comment. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on Apr 15, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 Good

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort and great for families. We had trouble with our room key and wristband the first day making four trips to the front desk. The next day, my husband was able to get access through his wristband. I was too nervous to ask them to activate mine and risk us both being deactivated. I did find hair in the hotel towels which was a bummer. I was surprised that zero toiletries were offered in the rooms. The entertainment was 4 out 5. Dining was good. I enjoyed access ackee, salt fish, dumplings, porridge and smoothies for breakfast. The beach and children’s waterpark was very nice.
Stayed 4 nights in Mar 2024
Response from Melissa Burrell on Apr 12, 2024
Dear Ms. Jennifer,It is indeed a pleasure to know that you enjoyed the meals and waterpark.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relation Agent.

8/10 Good

Sherrian

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Had to book this due to a family emergency. After my 1st visit to this hotel, I told myself I would never return. This stay however was a drastic improvement in the overall stay, specifically the room and the friendliness of the staff. Will definitely consider a return visit to this property.
Stayed 2 nights in Apr 2024
Response from Melissa Burrell on Apr 12, 2024
Dear Sherrian,Thank you for your feedback.It is a pleasure to read that you were pleased room and our friendless of the staff.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 Terrible

SHAFFONE O

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom had alot of mole also the sheet were stained. Also Saw a roach crawling around by the food in dining room
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on Apr 11, 2024
Dear Shaffone O,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Your observations of the bathroom, sheets and roach have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

2/10 Terrible

Nora

Traveled with partner
Disliked: Staff & service, amenities
Customer service was TERRIBLE. I saw staff ignore people, a poor senior who travelled all day thought her dinner reservation was one night, we were behind the family, they were tired, the hostess simply said No your reservation is tomorrow, my husband and I offered our table she simply said no theirs is tomorrow night; the restaurant was half empty, it was our table to give up. I was SHOCKED. The fridge and safe were broken in our room they tell us we must be in our room for them to fix it, that took two days and 4 hours. I asked to upgrade our room after two days of it not working I was charged an extra $150.00 and told my room would be ready at 3. Imagine being soaked from the pool, my room was still not ready and no one knew where my luggage was. This went on for two hours I walked to my old room twice then got in my new room, NO luggage. I was told it would arrive- I walked the three minutes back to my room no bell boy no luggage. This occurred for another hour- no apology no explanation no I’m sorry miss… Top it off my husband who hasn’t been back to his home in JA for 7 years invites his cousin over to give him a gift. He drove all the way in and the security pegged him for a DRUG DEALER! They told us he could stay for 5 minutes; we told them we’d like to visit with him in the lobbey and pay for him to have a drink they denied our request! For no reason… and he’s a local. Then I was told we could pay 70USD for him to stay for 3 hours, when I went to get my wallet to
Stayed 6 nights in Apr 2024
Response from Melissa Burrell on Apr 11, 2024
Dear Ms. Nora,We appreciate you taking the timeout to share your feedback of your recent stay with us.Please accept our sincerest apologies for the concerns noted in your comments. Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We would like to assure you that your concerns have been taken very seriously and corrective measures will be made where necessary.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 Good

john

Liked: Cleanliness
Overall, slightly above average. Food much better than inclusive's in the Dominican Republic. Gym was a letdown, but most visiting Jamaica are probably not coming for the gym. Equipment was old and limited. Would have enjoyed some live music. A nice visit.
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Anthony, Cranford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and the children loved all of the pools and they really like the water park.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Joelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Meghan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Have you ever heard the phrase "Lipstick on a pig?" Because that perfectly describes this resort. On the surface it looks and sounds amazing, but underneath it's truly horrible. Sure, it may have a fancy lobby and sound like there are so many dining choices, but in reality your dining options are limited (you only get 2-3 ala carte reservations IF they arent all booked by the time you arrive) and the buffet food is disgusting. It sounds good on paper (seafood nights, burgers and hotdogs on the grill by the pool, etc) but it TASTES horrendous. I'm not a picky eater at all and have traveled to many countries and tried all kinds of unusual foods, but for the price we paid to stay there the quality was appalling. (*Important note: if you have food allergies, do NOT visit this resort. They have zero allergy awareness!) The resort also sold day passes over the Easter holiday weekend and the resort was packed. Guests were laying on towels all over the grass because there were not enough chairs for everyone. There was some kind of sewage backup in the area around the pool. We saw them cleaning it up but there's no way it didn't wash into the pool. They ran out of towels and cups. Our refrigerator wasn't refilled. There is no room service or beverage waitresses around the beach/pool. We did meet some wonderful employees and enjoyed the beach areas.
Stayed 6 nights in Mar 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Sending you our warmest regards,Kimberly Watson

8/10 Good

Divyeshkumar, jersey city

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Variety of Foods, very well organised, Property area round the resorts. Walkable areas.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Beatrice

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is good however the draining sewage and pressure of water in the bathroom can be improved. There was a sewage smell in the elevator. Also please let the visitors know there is a shopping malll in the village . Overall the activities food and staff were good
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Good

ERIC ARKADIUSZ, Elmwood Park

Traveled with family
Liked: Cleanliness, staff & service
*
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Vincenzo

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service. We tried to change our reservation because the Canadian and US government issued a travel adviser due to excessive violence in the country. I was not able to discuss my requests even after I emailed the President, Ms Pinero. She never replied. Clearly the organization is a reflection of its leadership.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention. Sending you our warmest regards,Kimberly Watson

4/10 Poor

Gregory, Georgetown

Traveled with family
Disliked: Amenities
The property is advertised as all inclusive, but that is not entirely true. During your stay you can only reserve 3 all a cart dinners. The rest of your stay you have to eat at the buffet which is exactly the same every night. They do not staff the beach area with waiters or drink runners. You have to walk to the closest bar which is not close at all. Then they make you a drink in a 6 ounce plastic kids cup. The elevator was broken during our stay. So we had to use the steps all week on level 5. The room keys stopped working 4 times during our stay and you had to walk all the way back downstairs to the front desk so they could reprogram them. The management staff was rude to us and made my wife uncomfortable. The only highlights we had was the room maid was wonderful and the bell boys went above and beyond.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I were on our 20-year anniversary trip. We really enjoyed the resort. The facilities and staff were great. On check-in, we upgraded for a small cost from the Grand to the Luxury resort, which was well worth it. Tons to do on the property and food was very good. We did run into a few areas for future improvement. After we checked in, it was very difficult to book restaurants. I would recommend booking at least a week in advance. We also had some mosquitoes in our room because we were on the ground floor. More of a nuisance, and would recommend trying to get above the ground level. Overall though, great resort and we would visit again.
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

4/10 Poor

Rabel H Massalee

Traveled with family
Disliked: Staff & service
The property and grounds where beautiful. Cistomer services meeded more training. I told biy conceige that my room type was not approved for room services. In the dinning room food were being put away 3hrs before end time. So disappointing.
Response from Guest Relations Agent on Apr 9, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Keven

Traveled with family and small children
Liked: Amenities
The quality service
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

6/10 Okay

Jason, Middle Grove

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

6/10 Okay

Michael Tardibuono

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 8, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 Good

Stefany

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Melissa Burrell on Apr 10, 2024
Dear Stefany,Thank you for your ratings. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent

6/10 Okay

Rabel

Traveled with family
Disliked: Amenities
Rooms are spacious. I won't be staying with this property again. Transpotation was terrible.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 6, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on Apr 6, 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

JENNIFER

Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 6, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

2/10 Terrible

Cadean

Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 5, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Samantha Irean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very friendly by both guest and staff by all sectors. It was fun and entertaining.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 4, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Tracia, bronx

Stayed 4 nights in Mar 2024
Response from Guest Relations Agent on Apr 23, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 Good

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfying
Stayed 10 nights in Mar 2024
Response from Guest Relations Agent on Apr 3, 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

4/10 Poor

Adeline

Traveled with family
Liked: Staff & service
The bathroom in the room was leaking water.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 4, 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

2/10 Terrible

Tikisha

Stayed 4 nights in Mar 2024
Response from Guest Relations Agent on Apr 23, 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Bahareh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , kind staff and best foods and we have a lot of fun activities
Stayed 4 nights in Mar 2024
Response from Guest Relations Agent on Apr 2, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Nadra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the family side of the resort. We didn't send the children to the kids club, but did enjoy the evening activies for children such as the magic show. The buffet had a different theme each day, but could be better organized and not all the foods were labeled. We had an ocean front room which was very nice. The room was clean, but did not have enough towels. There is an app that you must download, but we had trouble getting on the wifi and downloading the app. You can request towels and other things through the app, however it took over 1.5 hours to get the items to the room. I would suggest some updates to the app. It could be a very convenient tool. We also got locked out of our room for about an hour because the battery on the door needed to be replaced. It took some time for maintenance to arrive and address the issue. Overall our stay was good. We enjoyed the gym, pool and beach area.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on Apr 2, 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson