Ratings based on 1,562 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from winchester, va

Heaven on earth

Posted May 21, 2017
The cleanest resort I've ever visited. Staff are so friendly and helpful. You can snorkel right off the beaches.
3 out of 5
by A verified traveler

Posted May 19, 2017
Food was just ok. Rooms spacious, but needs upgrading. They had no room for us, had to wait an additional 2 hours after check in time.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great effort by the resort staff

Posted May 18, 2017
Will be rememberd always as a nice place for vacation
Comment from Hotel Management
May 19, 2017 by Online Reputation , Hotel Management
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from ON

Beautiful view, warm weather, great staff

Posted May 17, 2017
Amazing place, want to come back right now. Amazing staff, fun activities, overall a great trip
Comment from Hotel Management
May 19, 2017 by Online Reputation , Hotel Management
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services, the entertainment, our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
3 out of 5
by A verified traveler from louisville ky

Too many mosquito and pools close too early

Posted May 15, 2017
Pools close in the United States around 11 and in Jamaica they close at 6:00 that's way too early They kept running out of bananas and that should never happen in Jamaica when one of your favorite drinks require a banana in it
Comment from Hotel Management
May 19, 2017 by Online Reputation , Hotel Management
Dear Guest: Thank you for your comments. Accept our sincerest apologies.r We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Lovely hotel, grounds and beach

Posted May 4, 2017
The hotel is bright, clean and has a wonderful beach. All the staff from reception to cleaning staff are friendly and helpful. The food was good and plentiful. The only negative is that it was almost impossible to get reservations at the specialty restaurants. Other than that, I would highly recommended this hotel and its facilities.
Comment from Hotel Management
May 9, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for sharing your vacation experience at our hotel. We would like to express our appreciation for your comments . It was an honor for our entire team to be at your service Best Regards, Carrel Seaton
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Amazing staff with great hospitality and service !

Posted May 3, 2017
Great welcome and check in process was quick! Staff were kind , and friendly ! Shows gratitude if tipped or not! Just great ! Can't say enough ! Different pools ! :) and there is a beach area also !
Comment from Hotel Management
May 19, 2017 by Online Reputation , Hotel Management
Dear Guest: Thank you for your comments. It is a pleasure to know that you enjoyed our services and our facility. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,
1 out of 5
by A verified traveler

I love the room. I loved the view. But....

Posted Apr 25, 2017
Nice hotel. Plenty to do. But please be aware that every nice hotel has a Huge PRICE TO PAY. I don't want to discourage anyone from this hotel, but I was getting BIT A LOT. It was either the mosquitoes or BB. But you have to decide your fate for yourself. Thanks for reading.
1 out of 5
by A verified traveler from j

Bad experience

Posted Apr 17, 2017
Room was dirty when I got there. Didn't like food. I couldn't get any reservations at the restaurant I was only able to eat at the buffet. The staff was rude I should get a full refund
3 out of 5
by A verified traveler from New York

Nice property, would not go back.

Posted Apr 16, 2017
Pros: The grounds, rooms and pools were nice.
Hotel was nice, grounds well kept. Food was just average and the same every day, kept on running out of the more popular items. Bars closed too early and they shut the lights off on you without warning. The staff responded to tips or you had to wait. Lost power to the hotel one day and got stuck in elevator, the back up generator never came on. There was a lot of security, i guess that was a good thing, but i did wonder why. The property is very big, so plan on doing a lot of walking, there were lots of stairs.
Comment from Hotel Management
May 9, 2017 by Online Reputation, Hotel Management
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pleasure to know that you enjoyed our the pools, rooms and our facility. Regarding the situation described, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. Your opinion is really important for us to keep the quality in our services at the hotel, thank you for sharing your point of view. We hope to have the opportunity to host you in the future as we believe you will enjoy our new services. Sending you our best regards, Sabrina Walters Grand Bahia Principe Jamaica