Ratings based on 2,676 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Awesome BEACH Hotel with an AMAZING Pool

Posted Jun 18, 2017
Pros: Beaches, Pool and Spa
Cons: Pool Bar should stay open later or at least until 6-7pm.
Location: We went to Chukka. ATV, Zip Line, River Raft/Tubing, Falls, Pools, Rum Tasting. Long Drive but a fun filled day.
It's worth the 45min drive from the airport!!! The pool overlooks the ocean and you must visit all of the beaches. Sunset Cove was our favorite! The Jerk Chicken Hut is fresh and delicious. The Adult Pool is great and plenty of timely service. Go visit the spa, it was the best massage I've ever had. The Turkish Bath, Sauna, Lazy River, along with the many juices to try and the multiple pools will be worth your day or even a half day at the Spa. I'm not sure how the staff remembered you we are each day, but it was impressive. The staff is very friendly and helpful. Take time to check out he shows each night. The Beach Party was our favorite, butt he inside shows were great as well. The Cuban MC is great, we loved his energy. Drinks: half and half!!! Half alcohol and half mix. You will NOT go without if you are looking for a good drink.
Comment from Hotel Management
Jun 19, 2017 by Management, Hotel Management
Dear Sharyll: Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the facility in general and that you received warm and helpful service from our staff. We look forward to hosting you again soon.
3 out of 5
by A verified traveler

Decent hotel

Posted Jun 6, 2017
The room had a great view, unfortunately can't say the same about the room and the bathroom. The bathroom definitely needed remodeling. The staff seemed unhappy, until our last day there, when everyone seemed happy and willing to help us. On the last day there, it took them over 2 hours to bring towels to our room (after I called 3 times). Despite all of this, we still had a great time, but would not recommend this resort, as there's nothing there that makes it stand out.
Comment from Hotel Management
Jun 9, 2017 by Management, Hotel Management
Dear guest: At the outset, we would like to say thank you for having stayed with us on your last vacation. At the same time, we would like to apologize for all inconveniences you might have experienced while staying with us. We take all feedback very seriously, as they will only assist us in improving on our product and service. For this, we must say thank you once more for bringing the concerns to our attention. We are disappointed to know that you did not enjoy your vacation with us. We thank you for bringing this to our attention so that corrective measures can be taken. We trust that you will give us another opportunity to host you, so that you may experience all the improvements made.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, LA

Must come here!!

Posted Jun 5, 2017
Absolutely beautiful, luxurious resort with an amazing staff! We stayed on the Lady Hamilton side. The pics are true to what the resort has to offer and even more. We came to here to celebrate our 16th year wedding anniversary. The food, staff, nightly entertainment, and the overall experience was absolutely amazing!!! Excellent resort!! We will definitely return.
Comment from Hotel Management
Jun 5, 2017 by Management, Hotel Management
Dear guest We thank you for having stayed at our resort and for providing us with such positive feedback. We are elated to know that you had such a grand time, which so deserve. We look for forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Beautiful hotel, nice big pool, small beaches

Posted May 29, 2017
Pros: The view is beautiful. The grounds are well kept and clean. The villas are gorgeous and stately. The main pool is huge.
Cons: More activities around the pool and maybe stay open a little later. But what activities they do have are a lot of fun
Location: Location is okay, there is nothing else around. We did two excursions, swim with the dolphins and the margaritaville, catamaran cruise/ricks' cafe
Check in was easy. Room is beautiful and clean. View of the ocean was great! The pool really is the biggest Ive ever seen. The swim up bar could be bigger considering the size of the pool. Music should be played at the swim up bar. The entertainment around the main pool is good, but everything there closes down around 5pm. Many places to eat and drink. The food is okay at the buffets. The mexican restaurant is the best! I did request 2nd floor, but they gave me 3rd floor. By the end of the week, my legs and feet hurt from constantly walking up and down 3 flights of steps. They have no elevators. Our maid, Vernetta James was a doll. Always smiling and pleasant. She did a great job cleaning the room. Except for a few phone calls, I was never bothered about the vacation club, which was nice. Room service was very convenient. Sunset Cove is a great beach to hang out. Dont miss the jerk chicken and pork! It's delicious
Comment from Hotel Management
Jun 3, 2017 by Management, Hotel Management
Dear Debbie, Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the facility in general and that you received warm and helpful service from our staff. We appreciate your constructive criticism about the size of the swim up bar and will discuss this with the relevant persons. We look forward to hosting you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, but some areas are outdated

Posted May 29, 2017
Pros: Nice beach
Upon check-in our room was not ready and had to wait for more than 90 minutes until they changed our room. Some staff was welcoming and friendly but some were not. Hotel was nice but some pool areas need updating. Only other issues was we were told for restaurants we did not need a reservation, only for the hibachi restaurant required a reservation. When we went to the seafood restaurant we were asked for our reservation?!? When I said we were told we did not need one and there are about 8 empty tables. She told me you do not but those are for reservations!!
Comment from Hotel Management
May 31, 2017 by Management, Hotel Management
Dear guest: Thank you for sharing your comments; we are disappointed to know that you had to wait for your room and you were unhappy with some of the services provided by some of the staff. We apologize for all the inconveniences caused because of these experiences. We value your suggestion regarding the pool areas and the relevant department will be made aware of your recommendations. It would be our pleasure to host you again so you may witness all the improvements that would have been made.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Pool bar

Posted May 28, 2017
Pros: The Pool
Cons: Nothing it was perfect
Location: Rick's Cafe was a great place to go to.
We had such a great time in the grand The Grand Palladium, Food was great, drinks were amazing, the staff was amazing.
Comment from Hotel Management
May 29, 2017 by Management, Hotel Management
Dear Marcelino, The pleasure was ours to have hosted you at our resort. We are happy to know that you had a fantastic time and look forward to hosting you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, La

1 Year Anniversary Trip

Posted May 25, 2017
Pros: I stayed on the Lady Hamilton side so I can't give an answer
Cons: This side needs to be upgraded from what I seen and less begging from travel club sellers
Location: There are plenty of tours and excursions you can go on
One word to describe this place...Amazing. My wife planned this whole trip and made sure I would have the time of my life w/ this being my first time in another country. I must say Jamaica and the Grand Palladium Lady Hamilton staff made it unforgettable. This was our first time together at this property and I must say the drive up appearance is beautiful. Seeing the ocean at first glance is breathtaking. Upon arrival we were greeted with smiles and hugs. While checking in the frond desk agent noticed we were celebrating our 1 year anniversary and placed us on the Lady Hamilton side w/ an ocean view suite. Don't get me wrong the Jamaica side is beautiful but the Lady Hamilton side is upgraded and the property and ocean views are awesome. We were treated like royalty from day one. From the food to the entertainment everything was pleasing. We never ran into any issue. The only complaint...we didn't book a longer trip lol. We would like to thank staff members for such an amazing time. We are definitely coming back next year and this time the family and friends will be coming along. So be looking out for us
Comment from Hotel Management
Jun 7, 2017 by Management, Hotel Management
Dear Jonathan, Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the facility in general and that you received warm and helpful service from our staff. We look forward to hosting you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel!

Posted May 24, 2017
It was all inclusive. It has a lot of restaurants to choose from and all had excellent food. We were right on the beach and had so many pools to choose from. They had entertainment everynight. It was all amazing!
Comment from Hotel Management
Jun 21, 2017 by Management, Hotel Management
Dear Chesterts: We are delighted to know that you had a fantastic time at our resort. We are happy to hear that you enjoyed the meals provided and you like the resort in general. It will be our pleasure to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from MD

Awesome Jamaica vacay

Posted May 16, 2017
First time at Grand Palladium in Jamaica. Great experience and bday celebration! Great food, true Jamaican food. Beach and pool was great. Jerk hut was great and the staff were so friendly! They truly took care of us!
Comment from Hotel Management
May 16, 2017 by Management, Hotel Management
Dear Li: It was our pleasure to have hosted you at our resort. We are delighted to learnt that you had an amazing time. We are equally happy to know that the staff provided excellent service to you, and you enjoyed the foods and drinks provided which you truly deserve. We look forward to hosting you once more.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Awesome

Posted May 16, 2017
From arrival to Departure everything was great. You got to go to the Spa And attend the evening entertainment. Every staff member was so nice. This was my second time going still great.?
Comment from Hotel Management
May 18, 2017 by Management, Hotel Management
Dear Pat: We thank you for having given us another opportunity to host you. We are pleased to know that you had an awesome time as you so deserved. It will be our pleasure to host you again in the near future.