Ratings based on 1,705 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent resort

Posted Aug 25, 2015
The grand palladium has everything for a fun successful all-inclusive vacation. Food was excellent. Accommodations also were excellent
3 out of 5
by A verified traveler from South Ozone Park, NY

Could be improved.

Posted Aug 24, 2015
I am very disappointed in this resort. Most staff are quite rude and unhelpful. We had situations where we asked questions and were just given a blank stare. A smile goes a long way. Our group consisted of 9 people and we asked if we could make reservations at the restaurants since our group was large. We were told we could not make reservations and every restaurant was first come first served. Most nights we ended up sitting at separate tables. The buffet food is terrible - it would've been 100% better if they didn't try making American food. I would've been happier with more local Jamaican food options. One night I was so hungry I ended up going to the gift shop for a bag of Doritos - $8.28 for a bag that normally costs $3.79. On the bright side, there are a good amount of free water activities to participate in and the beaches and pools are beautiful and clean. Additionally, this resort is NOT in Montego Bay, it's in Hanover which is about 40 minutes away from Montego Bay Airport. Cab prices are ridiculously expensive.
4 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Nice but far from things

Posted Aug 24, 2015
Pros: the accommodations were pleasant. we had a 1 bedroom suite and it was very comfortable
Cons: I dont think the air conditioner was fully functionally and the Shower drain plate was broken
Location: the location is isolated and everything to do is in the adjoining facility
The hotel was pleasing but a distance from everything. the shuttle carts was definitely a plus
3 out of 5
by A verified traveler from New York

Expected more -did not meet my expectations

Posted Aug 23, 2015
The grounds were poorly kept- bathrooms not up to par ... The food selection was terrible did not cater for vegetarians. Some staff weren't accommodating not being pleasant. Most restaurants weren't open and when they were you'd wait on line for 25 + minutes to find out they aren't taking any more guests. You shouldn't feel like you are burden while on vacation !!!!! Extremely disappointed
3 out of 5
by A verified traveler from w

Not very clean

Posted Aug 22, 2015
The hotel could benefit from being cleaned. I was very disappointed with the overall appearance of the room. Rooms are very far away from everything. The hotel staff was very pleasant and helpful and provided lots of activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Every thing is in resort!

Posted Aug 22, 2015
Pros: Good facility, great location, all inclusive
You may not want to leave resort to go outside for anything! Restaurants, food, entertainment, beach activities are all great.
5 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Wonderful Vacation at an Exceptional Hotel!

Posted Aug 21, 2015
My family and I experienced a magical vacation, and this hotel / resort mainly was the reason why! The staff was wonderful and very friendly. We were very impressed with the service at the hotel and how quickly assisted we were. Everything was great!
3 out of 5
by A verified traveler from Tampa, Fl

Posted Aug 21, 2015
Hotel was nice overall. Food was marginal at best. Jerk Shack was the best food at the resort. Bartenders and wait staff were great. Too many staff members trying to push massages at the spa. I wouldn't go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
This hotel was absolutely beautiful! The staff were awesome. Overall we had a great experience and would def come back
5 out of 5
Recommended
for Everyone
by A verified traveler

fabulous resort with all the amenities you need!!!

Posted Aug 15, 2015
my two children and I I had a fabulous vacation. Grand Palladium was all we dreamed of in a resort! I would definitely recommend this hotel! The staff is very warm and friendly, food is excellent, beach is perfect and there are activities for all ages throughout the day! I would definitely go back!!