Ratings based on 997 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from louisjean

Posted May 23, 2017
Awesome everyone was wonderful. My husband I planing on going back.
Comment from Hotel Management
May 24, 2017 by Management, Hotel Management
Dear guest: Thank you for spending your vacation at our resort. We are happy that you great time. We look forward to hosting you again.
2 out of 5
Recommended
for Everyone
by A verified traveler from Flirida

This place needs a lot of work on the cleanliness

Posted May 22, 2017
First of all I had to check in one hour late from check-in time because they said the room was not ready. Then when we got into the room the bathroom was dirty. When we were going to sleep at night we pulled the sheets down and there was blood on the sheets, very disgusting. I called the front desk they brought new sheets but I had to change the sheets myself. I thought that was not right. And for the amount of money that I paid this hotel is not worth it. At the buffet they were flies all over the food some of the food was cold. In the restaurants they had two small of portions like a sample of everything.
Comment from Hotel Management
May 24, 2017 by Management, Hotel Management
Dear Liz: At the outset, we would like to say thank you for having stayed with us on your last vacation. At the same time, we would like to apologize for all inconveniences you might have experienced while staying with us. We take all feedback very seriously, as they will only assist us in improving on our product and service. For this, we must say thank you once more for bringing the concerns to our attention. We are disappointed to know that you did not enjoy your vacation with us. We thank you for bringing this to our attention so that corrective measures can be taken. We trust that you will give us another opportunity to host you, so that you may experience all the improvements made.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel Suites and Great Pool

Posted May 16, 2017
The large pool area was absolutely fabulous. I booked a suite and it was right on the beach. There were weddings right outside my balcony. They didn't last long and they were very nice. The beach area was great! The entertainment at the hotel was good. They had a theme every night and the dancers were pretty good. The buffet was not that great to me. It was ok. The dinner restaurants were very nice. A great variety to choose from. Very romantic seating overall. The staff members were all very nice and helpful.
Comment from Hotel Management
May 16, 2017 by Management, Hotel Management
Dear guest: Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the facility in general and that you received warm and helpful service from our staff. We look forward to hosting you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Recently renovated resort on the beach

Posted Apr 30, 2017
Hotel recently renovated , the beach is great, food is good
Comment from Hotel Management
May 7, 2017 by Management, Hotel Management
Dear Marina: We are delighted to know that you enjoyed your vacation at our resort. We look forward to hosting you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Just left after 8 nights!

Posted Apr 30, 2017
What a great stay!! The resort was huge, clean and beautiful. We stayed in a honeymoon suite and it was just like the pictures- clean and gorgeous. There was so much variety in terms of food and beverage, but quality of food was 3.5 out of 5 stars and beer and wine selection not so much. Overall, It was lovely! There were all sorts of nooks we found once we were on the resort, like the beer hut, which also served fresh coconut water at 11:00am each day and Miss Lou's bar which consistently served Bud Light and a larger variety of spirits at the bar, which we appreciated. The staff is pleasant for the most part- honestly I would say about 25% seemed less than excited to be there but the other 75% were wonderful. It was slightly disappointing as the tips didn't seem to be as appreciated as they were at other resorts we have been to in Mexico. They were almost expected. The spa area was gorgeous and we got access to it with our room. But organization seemed off as many spa members had no clue that these specific wristbands gave us access. We still got in after a phone call so it worked out and was great once we were in. If you're looking for top notch service, I would say this resort is a bit disappointing in that aspect, but if you can look past that it is truly a fabulous place. I would recommend this resort if you want a lot of variety for food, good service, fabulous amenities, and a great pool!
Comment from Hotel Management
May 2, 2017 by Management, Hotel Management
Dear Kyra: Thank you for taking the time to share your review. I am glad to read about all the wonderful experiences you had during your stay, your positive comments are greatly appreciated. I am pleased to know you loved the accommodations and that you received warm and helpful service from our staff. We regret to know that the Spa department did not meet your expectations, in not recognizing the type of wristbands you wore. We sincerely apologize for any inconveniences caused because of this. Your comment will assist us in improving on our short comings. We would love to host you again in the future so you may witness all the improvements that would have been made.
5 out of 5
Recommended
for Everyone
by A verified traveler from PHL

Nice hotel

Posted Apr 19, 2017
Location: Close to airport, about 30 min by bus. One hour from 7 miles beach.
The Lady Hamilton part has very nice and modern rooms. The resort is big with a lot of restaurants but they are kind of busy. Food is really good and a lot. Pool and beach is nice and clean.
Comment from Hotel Management
Apr 19, 2017 by Management, Hotel Management
Dear P The pleasure was ours to have hosted you at our resort. We are pleased to know that you had a fantastic time and you enjoyed the meals provided. We look forward to hosting you once more.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Honeymoon suites are amazing

Posted Mar 29, 2017
Pros: Rooms, food, location.
Cons: Local transportation on the resort needs major help.
Location: Went to Ricks Cafe was a very cool place.
Love the resort, the rooms are awesome, most of the staff were amazing as well. Had some issues with getting around the resort as it's so big and their 5 to 10 minutes carts were non-existent unless you talked with multiple staff members it might help. Otherwise loved the resort!!
Comment from Hotel Management
Mar 29, 2017 by Management, Hotel Management
Dear Steve: On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. Thank you for highlighting the high and low points of your stay, we will forward them to the respective departments. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. It will be our pleasure to host you again so you can witness all the improvements in all areas of the resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

absolutely amazing and great views

Posted Mar 20, 2017
Pros: the people and views
totally amazing experience, great people , great food, so relaxing and breath taking views
Comment from Hotel Management
Mar 20, 2017 by Management, Hotel Management
Dear Robert, We thank you for having stayed at our resort and are pleased to know that you had a great time. We are happy to know that you enjoyed the meals provided, and you were impressed with the services provided by our staff It will be our pleasure to host you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Redwood City, California

Amazing staffing

Posted Mar 16, 2017
The staff there was friendly and helped us the first day there so we knew where we were going. The service at the restaurants were so nice and the people at the bars were so friendly and happy. I would so come back here, well worth the money I spent and the massage we got by the ocean was amazing and relaxing Subrina and Amelia the coordinators I will miss the most because they would always greet us everytime we would see them. Such amazing staff
Comment from Hotel Management
Mar 17, 2017 by Management, Hotel Management
Dear Michelle; The management and staff thank you for sharing your comments with us. We are happy to know that you have had such a fun and memorable stay at our resort. We appreciate your positive comments about the facilities, the beautiful and luxurious resort and is delighted to know that the staff provided excellent service to you. We are overall delighted that you could enjoy the vacation you so deserve as we work hard to provide our valued guest with the best service. We look forward to hosting you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee wi

Great time

Posted Mar 13, 2017
We had a fantastic time. This was our second stay here. Staff was great and on top of it. Make sure you book transport from the airport to the resort with the resort, we had a issue with tourwise Rep not being at the hotel during the times we were told. Otherwise another great trip.
Comment from Hotel Management
Mar 13, 2017 by Management, Hotel Management
Dear Pete: We thank you for having given us another opportunity to host you. We are glad to hear that you had a fantastic time and the staff provided excellent service to you and your family. We apologize for the inconveniences you experienced as it related to your transportation arrangement from the airport to the resort. Once again thanks for your loyalty over the years and it will be our pleasure to host you again.