Ratings based on 885 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from NC

Very nice place but......

Posted Jul 23, 2016
I went there for my honeymoon, the place itself was amazing. Very nice rooms, facility was clean. Beaches were really nice and the convenience of the bar and food placement was good. The things I didn't like we're, 1. We were suppose to get a honeymoon gift of a large bottle of jamaican rum, a fruit basket, and some flowers, we got none of those, even after multiple calls. The day we left, the gave us this small bottle of rum for our troubles. 2. We made reservations for dinner to each restaurant all week and there was one waitress that decided she was going to make things harder for us and she ended up at 2 other restaurants and we had to go to management to get her removed so that we could get some decent service. 3. The check in really sacked. We got there at 1030 am and they didn't allow us to take our things to our room until 3pm. So we were basically stuck in the heat of Jamaica for those hours. I honestly think that if those things would not bother you on your trip, this place is great, but if you mind hiccups, then skip this place.
1 out of 5
by A verified traveler from North Carolina

Staff customer service

Posted Jul 23, 2016
I am a born Jamaican and went to Palladium in 2015 for my aranniversary. I decided to return in 2016 with 8 of my friends for them to experience Jamaica. I will have to say the customer service was horrible and I am very embarrassed as a native that my friends were all disappointed. The female waitress Julius was very disrespectful and rolled her eyes at me and laughed in my face when I asked her when would we get our food and walked away. We made reservations to 4 restaurants throughout the week and every night they would give us a hassle to have our tables next to each other even though I made reservations prior. Another waitress was even arguing with me for about 10 minutes along with the so called manager. Thanks to Deremy the bar tender who informed his director about our experience and the last night we were given a table together and good service which was all we ever wanted. At check in our rooms were not ready and had to wait 2hrs to get a room. Then at checkout they told my friend he couldn't check out because he owed $180 for a massage that they never did. after 15mins they noticed that when we arrived their room was not ready and their rooms were switched so the massage was charged to them in error. Then our shuttle for the airport came full with 7 other passengers that were not on the 9:15 itenary for the shuttle. They wanted us to stay until 10:15 for the next shuttle. I argued this as we would have missed our flight.Never again will I go back.
5 out of 5
by A verified traveler from Los Angeles, CA, USA

Great Hotel On The Beach

Posted Jul 18, 2016
We had a honeymoon suite and it was indeed the best. The food was great and staff was very nice and friendly.
Comment from Hotel Management
Jul 18, 2016 by Management, Hotel Management
Dear Kat Thank you for taking the time to let us know how your vacation was spent with us. We appreciate your positive comments about our amazing staff and our beautiful and luxurious property. We are equally happy to know that you enjoyed the meals. Looking forward to hosting you again in the near future.
5 out of 5
by A verified traveler from Coral springs, Florida

Posted Jul 17, 2016
Very nice resort thinking about doing my wedding there
Comment from Hotel Management
Jul 18, 2016 by Management, Hotel Management
Dear Natalie: Thank you for your review, our weddings department will be more than happy to assist with the organization of your wedding. Looking forward to hosting you again in the near future.
5 out of 5
by A verified traveler

wow great cant wait to go back

Posted Jul 5, 2016
Pros: excellent staff, clean rooms, great entertainment
Cons: glutenfree bread on breakfast menu
Location: rafting, horseback riding
stayed for 10 days Husband and I , had a wonderful time at the lady palladium== grounds where so breath taken the had plenty of beach area adult, if you wanted quiet time and family beach also. I enjoyed the ocean view every day from my room. I recommend the honey moon suite well worth it. hugh Jacuzzi in the bathroom a outside shower and cozy sitting area. Food was good and the accommodated me with my food allergy GF the chief prepared a meal when needed with no problems = staff excellent would recommend staying here with know problems
Comment from Hotel Management
Jul 8, 2016 by Management, Hotel Management
Dear guest: Thank you for sharing your comments. I am happy to know that you have had such a memorable stay at our Resort. We appreciate your positive comments about the facilities, the exquisite meals and our wonderful staff. It would be our pleasure to host you again and offer you our usual warm hospitality.
4 out of 5
by A verified traveler from georgia

Need a designated smoking area. Should take reserv

Posted Jun 27, 2016
Had to wait over two hours to get into the steak house. First day I had to call a couple times to get extra towels. Four people in the room and only two were left besides that I had a great time
Comment from Hotel Management
Jun 29, 2016 by Management, Hotel Management
Dear HD On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. Thank you for highlighting the high and low points of your stay, we will forward them to the respective departments. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. It is hoped that despite those negative issues, you can give us another opportunity to serve you and show you our usual flawless service. We look forward to welcoming you back soon.
5 out of 5
by A verified traveler from New Mexico

AMAZING EXPERIENCE, HOTEL AND TRIP

Posted Jun 25, 2016
Pros: Food, Staff, Activities, Beach, Hotel Room, Shows, Music...EVERYTHING!!!!!
Cons: having more kayaks and water equipment for the water activities available
My girlfriend and I took this trip to the Grand Palladium Lady Hamilton and it was the best trip ever! The resort was absolutely beautiful, the food was great! and the staff was amazing and friendly. Such a relaxing vacation. So many things to do and a great place to enjoy yourself. We did not want to leave at all! Definitely would love to go back!
Comment from Hotel Management
Jun 28, 2016 by Management, Hotel Management
Dear Happy Traveller: Greeting from Sunny Jamaica. On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. We appreciate your positive comments about our beautiful and luxurious property as well as our hard working staff. We are equally delighted to know that you enjoyed your meals. Guests’ satisfaction is of the highest priority to us, and we strive at all times to achieve this. We apologize for any inconveniences caused by insufficient kayaks and water equipment. This will be address with the relevant department. It would be our pleasure to host you again and offer you our usual warm hospitality.
4 out of 5
by A verified traveler from Wisconsin

The honeymoon Oceanfront view is amazing.

Posted Jun 10, 2016
My husband and I visited Jamaica for the first time together. We stayed in the honeymoon Oceanfront suite and it was amazing. We had a wonderful time. We enjoyed couple massages at the Spa. Are only concern was when there was an issue it took a long time for them to respond. However they always resolved it. It was a long line to check in other than that it was amazing and we have recommended it to family and friends.
Comment from Hotel Management
Jun 17, 2016 by Management, Hotel Management
Dear guest: Greetings from sunny Jamaica, Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate your positive comments about our beautiful and luxurious property. We are equally happy to know that you enjoyed the couples massage. We apologized for the inconvenience you experienced with the delayed in matters to be resolved. It will be our pleasure to host you again in the future.
5 out of 5
by A verified traveler from Chester, Va.

Excellent Hotel

Posted May 25, 2016
Pros: Everything......perfect trip.
Cons: Wish we could've stayed longer than a week.
We stayed at this hotel for a week and could've asked for a better vacation. Can't wait to go back.
Comment from Hotel Management
Jul 7, 2016 by Management, Hotel Management
Dear Marie: Greetings from sunny Jamaica, Thank you for your review. We are glad that your vacation at our resort was a wonderful one. It will be our pleasure to host you again in the future.
5 out of 5
by A verified traveler from OH

Great hotel, several great beaches, great food

Posted May 25, 2016
From the time we got to the hotel everyone was so welcoming and had a great demeanor! They made us feel right at home. The room made us feel like royalty, the whole facility did. There were several weddings being held there it was just a great environment all the way around. The food was great too!
Comment from Hotel Management
May 27, 2016 by Management, Hotel Management
Dear Lillian; Greetings from sunny Jamaica, Thank you for your review. We are glad that your vacation at our resort was a wonderful one. We appreciate you positive comments about our beautiful and luxurious property as well as our hard working staff. We are also delighted to learn that you enjoyed our meals. It will be our pleasure to host you again in the future.