very pretty hotel and close to the beach
Posted Sep 8, 2016
the is a very lovely hotel close to the beach, with a lot to offer, great spa, with lot of spa treatments, very good specialty restaurants with no waiting, room was very clean, and nicely decorated. the hotel grounds are very well maintain...
Comment from Hotel Management
Sep 8, 2016 by Management, Hotel Management
First of all, we appreciate your positive comments, we work every day to provide our guests with the best service and first class facilities. We are pleased to learn that you were able to enjoy your stay at our lovely resort and being able to enjoy the beaches, the facilities and food provided.
We must apologize for the inconvenience caused as a result of the power outage, this was as a result of our external power supply company. On behalf of the hotel we extend our apologies for the poor customer service experienced overall as this is not standard for the hotel. As a resort we pride ourselves in providing excellent customer service and going above and beyond our call of duty to exceed guest expectations. Additionally, our Human Resources Department undergoes various customer service trainings with our staff in order to improve the quality and efficiency of service provided by our team members. Again our sincerest apologies.