Outdoor pool

Reviews of Grandiosa Hotel

3 out of 5
Grandiosa Hotel
3 Ramparts Close, Montego Bay, Saint James

Reviews

6.6
Rating 10 - Excellent. 140 out of 674 reviews" "
Rating 8 - Good. 192 out of 674 reviews" "
Rating 6 - Okay. 177 out of 674 reviews" "
Rating 4 - Poor. 80 out of 674 reviews" "
Rating 2 - Terrible. 85 out of 674 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Charlene

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling Scammed and need support from Hotels.com!
I paid over $1800.00 to stay at the Grandiosa between 5/26-6/15/20 and they were not open for business due to COVID-19. I have made numerous calls with no response. Hotels.com have tried as well with no response. I don’t believe that they are still a functioning hotel. I am demanding my money back and I demand that Hotels.com intervene and make sure that my money is returned! So far I have been told that my money is non refundable. How can this be so if I never received what I paid for to no fault of my own. I wanted to book for a later date but As I stated they have not returned my calls or Hotels.com. I feel scammed and feel this to be fraudulent practices. I am a senior citizen who thought that I could depend on Hotels.com to ensure fair practices by the hotels they advertise. The jury is still out!
Stayed 20 nights in May 2020

6/10 Okay

Verified traveler

Did not stay as we pulled up outside there was work person carrying out workso Decided not to stay or check in
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Did not know it was undergoing renovation. No running water when I checked in. Staff was pleasant. Room was clean, however.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was construction the hotel was not ready fo3 guest and you huus are making it seem like a all inclusive and its not.
Stayed 12 nights in Jan 2020

8/10 Good

Abdul, Brooklyn, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok for me. As I was out all the time, construction is going on during the day and this is due to the fact to expand and makes the property a more better place. Very affordable and cheap compare to other hotels around, very close to Doctors cave beach, hotel, and the main town.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is renovated with brand new showers and furniture, it’s clean with daily housekeeping
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back.
The staff was amazing. Not rated 5* simply because the hotel is under renovations. It is a lovely hotel and the pool is terrific. The renovations will make the hotel even better especially with the addition of an elevator. They had free tea and coffee along with use of a microwave because the restaurant is currently closed. They offered free shuttle to a nearby restaurant for breakfast which was nice. For dinner we walked to Peppa’s restaurant about one block away. Very lovely setting and yummy food. The staff at Grandiosa were very pleasant and accommodating. I will stay again. Can not wait to see the completed Reno’s.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Every time was bad room was a mess they don’t clean your room properly formal over there having renovation nobody tells you when your book deal that they was having renovation you cannot get hot water it was totally a mess going back there one percent
Stayed 9 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Dec 2019

2/10 Terrible

Davion

Disliked: Cleanliness, staff & service, property conditions & facilities
Should be closed during renovations
They should not be open to guest right now during their renovations. They start banging at 7am and it goes ALL DAY. The restaurant is closed, the bar is closed, and your afraid to get in the pool because they are doing construction. Its not close to anything (except the airport) so you have to walk down the street to find anything. The staff is okay, its not their fault. I should've read the reviews and paid attention. If your reading this, DO NOT STAY THERE until they confirm the renovations are done. The hotel is probably beautiful when they are in full operation.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The property is being upgraded to provide proper services for staff in the future. Staff is still accommodating
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor condition known TV no telephone no restaurants floors are very dirty too much Construction nobody to talk to about anything need to close and Remodel and open robbing us of our hardworking money that's not fair
Stayed 4 nights in Dec 2019

10/10 Excellent

JoyR, Brooklyn NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and nice, there was adequate parking, Wifi signal was strong and the room was clean and comfortable.
Stayed 5 nights in Nov 2019

6/10 Okay

Hydeawaymam, NYC

Business traveler
Liked: Cleanliness
The location it was very close to the airport that's a plus
Stayed 1 night in Dec 2019

4/10 Poor

NG

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property under major construction. It’s a tip. Dust everywhere. Online Photos of rooms very misleading. Very disappointing. Ceiling/player peeling in bathroom and closet. Door lock and safety chain was flimsy and inferior. 0n a positive note: AC worked great. Bed linen was clean and fresh smelling.
Stayed 1 night in Dec 2019

6/10 Okay

Chan, Toronto

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like how private the property was compared to other hotels. The property was under renovation and I was not aware. The staff was friendly and helpful. Also, there is no wifi in the rooms, only in the common areas, which was ok. I'd visit again after the renovations are complete though.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. Great people. And close location
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Owen

Liked: Staff & service, amenities, property conditions & facilities
I like where it is it easy to go in town and it gives you good view
Stayed 24 nights in Nov 2019

2/10 Terrible

Drew

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
They are doing work and you can’t sleep on the day time
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
This property is undergoing renovation so there was a fair amount of noise during the daytime. Additionally, the restaurant at the property is closed during the renovation. Though they do provide a shuttle service to their sister property, I found it very inconvenient.
Stayed 5 nights in Nov 2019

4/10 Poor

Lydia

Liked: Cleanliness
Disliked: Property conditions & facilities
Do not recommend
Hotel was under construction so there was alot of noise. Restaurant was closed.
Stayed 1 night in Nov 2019

6/10 Okay

Clinton, Stone mtn. Ga. 30083 usa.

Business traveler
Liked: Staff & service
It's location. However, it's not a walking distant to the heart of the town/hipstrip.
Stayed 13 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Marcello, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean swimming pool and amazingly friendly staff. The property is under renovation at this moment so it's understandable that all hotel functions, such as kitchen and overall facility neatness, but Grandiosa Hotel is going to be great when work's done!
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a complete renovation. Exterior, bathrooms, painting, etc.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Lav, Fl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view... property under construction but still beautiful.. loved the pool n loved my room. Walking distance to the beach
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
First thing no hot water the pool was Dirty they were doing construction The place was a mess
Stayed 7 nights in Oct 2019

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service
This hotel has a lovely pool, friendly staff and convenient location. It was recently bought over by a new owner and is going through extensive redecoration and internal refurbishment. There is currently no kitchen or drinks services/sales. Hot water is sporadic too. Internet is available in the reception lounge.
Stayed 1 night in Oct 2019

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with accommodation
I stayed only one night. Would like to see different better quality soap in bathroom. Was fairly quiet, could hear barking dogs during the night - hard to control this I guess. I know renovation is taking place, but would have loved dining area to be open for business; or at least a tray of bottled water, tea, light food etc for guests to help themselves.
Stayed 1 night in Oct 2019

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Sashanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful and the staff was great..
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
It's centrally located but they are under renovation so I had no access to the kitchen. I had to go out for dining. Otherwise, it will always be my go to place.
Stayed 7 nights in Sep 2019

10/10 Excellent

Sophiemika, Bruxelles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good welcome with miss marcia....beautiful view from the terrasse
Stayed 1 night in Sep 2019

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Nice view. Hotel is located on the top road so it’s not right on the beach, but you could see the beach from some rooms. The restaurant is under renovation. It have steps and no elevator. I was told they are working on installing a elevator. The WiFi only works in lobby area. AC was cold and the water did get hot. The bed was a lil hard. No refrigerator nor microwave in the rooms. Can get in town for 100jmd . Staff at front desk were very helpful. Nice place to go and getaway from everyone. Beach about 20 minute walk and airport less than a 5 minute drive from property. I will return.
Stayed 1 night in Sep 2019

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Unknown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing,they are all like family.....I love them
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
It was very good I like the service when I ask you something they provided to me so it's very good I can give him like three stars more
Stayed 5 nights in Aug 2019

6/10 Okay

Felecia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
High on the hill
The room as big and clean and the staff was nice and friendly A pipe burst at the hotel on one of the floors above our room Leaving us without water for almost the entire day so we couldn't wash hands and flush, glad I brought sanitizer with me The Hotel is nice but you have to take a taxi down to the hip strip, it is not walking distance and the hotel sits way up on a hill
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very quite. Staff was nice. They really need to upgrade the rooms. They need refrigerator and microwave.
Stayed 13 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The phone in the room didn't work, there was no wi fi in the rooms you have to go to the lobby to get half of the service. if you need ice, you have to give the front desk your water pitcher and they will bring the ice to you. the first 2 days i had no hot water. There was drilling at 8am to 4pm. short on towels . I have to asked for wash rags. One staff keep apologising for the conditions of the place and stated that its under new management .
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019