Ratings based on 2,099 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York,.NY

Nice hotel but rooms need Improvement

Posted Jun 28, 2017
Wonderful experience. Beautiful Modern Hotel. However, the hotel rooms do not match the rest of the resort. If you are looking for luxury across-the-board you will not get it here because the rooms look like something from 1990. But if you're not concerned about luxury rooms, then you will be fine. The bathrooms are very tight and the rooms are very small and dated. Nothing luxurious about the rooms at all. But the food was phenomenal. The grounds were beautiful and the activities were Bountiful. If you have young kids they will love it. You felt like you were at an exclusive Resort. You can escape to a hideaway with your honey and not be bothered by any children around you.
Comment from Hotel Management
Jun 28, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team. We are elated to hear that you enjoyed your vacation with us and the services offered by our associates. Looking forward to seeing you next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great vacations

Posted Jun 24, 2017
Hilton rose hall has everything you could possibly want and need from a resort. Great For families and the food is phenomenal!
Comment from Hotel Management
Jun 26, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Florida

Excellent hotel with friendly staff

Posted Jun 18, 2017
This hotel and it's staff did not fail to deliver!!! Very clean. Lots of activities. The food was great. The only downside is the alcohol drinks tasted horrible. I guess it's to be expected with all inclusive. Obviously not premium liquor. Stick to local beer. I'm looking forward to staying here again!
Comment from Hotel Management
Jun 19, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We greatly appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".
5 out of 5
Recommended
for Everyone
by A verified traveler from Puyallup Washington

beautiful hotel by the beach

Posted Jun 11, 2017
Pros: The Staff and location where wonderful
Hilton Rose Hall resort had the most impeccable service one could ask for, one of our waiters Oraine that works in restaurant fresh went above and beyond to make our stay amazing, he his so professional, polite and very conscious of the particular needs of each individual. Thanks also to Tasha Lee so personable and funny, Aston that serve us at Mangoes so delightful and thoughtful. Our housekeeper Nicola nothing was too much for her. You really have an amazing staff Not to forget Rosewell Campbell that works in fresh too, thank you, thanks so much for all your hard work. The views were amazing too of the ocean, you really need to go there to experience this wonderful hotel, our children never complained they had activities that kept them busy and food that made all of us happy and satisfied. Missing Hilton Resort already!!!!!
Comment from Hotel Management
Jun 13, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you found our staff members to be helpful and friendly. We do hope to see you and your family again in the future, making us “your home away from home".
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Nice hotel right on the water

Posted Jun 10, 2017
Food was about a 2 out of 10 - not good at any of the restaurants. The buffet was ok but not great. Hotel and accommodations were nice food was terrible. Staff were amazing!
Comment from Hotel Management
Jun 19, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with the excellent service provided by our staff members. Our sincerest apologies on the challenges that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".
4 out of 5
Recommended
for Families
by A verified traveler from Manchester UK

Nice Hotel friendly and accommodating staff.

Posted Jun 8, 2017
Pros: The staff were very accommodating and very helpful. In Particular in the Fresh Restuarant we found Sandre Frazer & Denny very pleasant and helpful.
Cons: The Cricket Room is very dated and in need of an upgrade and is not comfortable to relax. It needs to be more inviting for residents.
Location: The location is time with the town not too far away to visit.
We were here 2 years ago and the atmosphere wasn't as lively as it was before. We think its to do with the change of staff members particularly in the entertainment department as the young woman we learned by the name of Natilie was not present and left the hotel and so the entertainment was somewhat not as lively. We found the staff very pleasant and positive with residents. By name we will make a special mention Sandre Frazer & Denny (fresh restaurant), who were both very professional and helpful at all times. Also Norette & Cynthia from the outside bars who was pleasant throughout our stay and Audrey ( Cleaner on the 4th floor ) who serviced our apartment immaculately. Also on the front desk a special mention for Jhanelle who was very helpful, particularly when we had problems in our room, and also Sade on the front desk who went out of her way to assist us with a pleasant attitude throughout our stay during her shifts.
Comment from Hotel Management
Jun 9, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, Florida

Great All Inclusive

Posted Jun 5, 2017
Hotel is beautiful, staff is very nice. Will definitely love to stay there again..
Comment from Hotel Management
Jun 7, 2017 by Paula, Hotel Management
Thank you for choosing the Hilton Rose Hall & Spa for your recent vacation; it was indeed a pleasure to host you. We are delighted that you have rated us positively and found our property beautiful with great staff. We will be looking out for your next visit with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from r

My trip to Hilton

Posted Jun 3, 2017
This was an excellent hotel.Everything was good from start to end, excellent staff,food was great.The hotel grounds well kept.
Comment from Hotel Management
Jun 3, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do hope to see you and your family again in the future, making us “your home away from home".
4 out of 5
Recommended
for Families
by A verified traveler from Florida

Great place to relax in Jamaica!

Posted Jun 3, 2017
Pros: The beaches, pools, and grounds. Just gorgeous and inviting. Great people!
Cons: It was difficult to get a reservation for the finer restaurants that worked with our schedule. Would have like more music, especially during the day.
Location: Perfect location about 30 minutes outside of the city of Montego Bay. Convenient to tours and shopping.
Took a trip with another mom and our three teeanagers. This was the perfect place for all of us to relax and unwind. Plenty of activities for the kids and adults. Good food. Lots of options for seating at the beach, pools, and water park. Pleasant encounters with all staff. Rooms were clean and spacious. Great views, even with a partial ocean view.
Comment from Hotel Management
Jun 3, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Great value

Posted Jun 2, 2017
Nice hotel for families. Great pool and fun area for children and fun programs for them during the day and night. Nice pool area for adults. Lots of good food choices. No reason to leave the property! Staff were all very friendly and helpful. The grounds are beautiful and well maintained. The hotel is better than average but could do to have some updates done. Great place to stay at a reasonable price.
Comment from Hotel Management
Jun 3, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,