Ratings based on 2,082 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Baltimore

Breathtaking

Posted May 27, 2017
Pros: My Room and the food.
Cons: The pillows
Location: Montego Bay... I choose not to leave the resort.
The Staff was friendly and very helpful, the food was every foodies dream very flavorful and tasty, the grounds are very well kept the beach was breathtaking when watching the sunrise and set, my husband and I will be coming back.... Thank you for a beautiful vacation..
Comment from Hotel Management
May 27, 2017 by Paula, Hotel Management
Thank you for choosing the Hilton Rose Hall & Spa for your recent vacation; it was our pleasure to host you. We are delighted you had amazing stay and found our staff friendly and helpful. Given your overall experience we are truly pleased as our food, grounds and staff made it an experience where you will be back. See you soon at our beautiful resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
The food was fabulous and hotel staff were all on the same page in regard to prompt help and customer service.
Comment from Hotel Management
May 27, 2017 by Paula, Hotel Management
Thank you for choosing the Hilton Rose Hall & Spa for your recent vacation; it was our pleasure to host you. We are delighted you had amazing stay with us and have scored us excellently. We will ensure our staff gets recognized based on your experience of their great customer service. Looking forward to hosting you again at our beautiful property.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great place to stay

Posted May 27, 2017
Great place to stay with kids. The ocean is great. The pool could use some cleaning but just a bit. The food in buffet is good for people who like spicy food. Lots of fish. Entertainment is ok.
Comment from Hotel Management
May 27, 2017 by Paula, Hotel Management
Thank you for choosing the Hilton Rose Hall & Spa for your recent vacation; it was our pleasure to host you. We are delighted you had a positive experience and we will work on improving on the areas you mentioned. Your feedback is appreciated and we will work on ensuring all areas meet our guest expectations. Looking forward to hosting you again at our beautiful property.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely resort

Posted May 26, 2017
Loved the Lazy river! And the water slides. The Breakfast was amazing, their French toast are DELICIOUS!!!!! The staff is All very friendly and helpful. The Beach is SUPER clean; And they're always cleaning it, Clear water. The Drinks Are not watered down. Only suggestion i would give is for the Room ACs to be checked, my husband and i felt it was a bit warm and humid; but beside that everything else was amazing. Have gone to many other all inclusive and this one is a Must.
Comment from Hotel Management
May 27, 2017 by Paula, Hotel Management
Thank you for choosing the Hilton Rose Hall & Spa for your recent vacation; it was our pleasure to host you. We are so happy you had a great stay and that our overall offerings and property was to your liking. We are honored to have gotten an excellent score from you and we will continue to extend this service. Our apologies for the less than expected experience with your room a/c; we will probe into this to ensure our guest are fully satisfied. Looking forward to hosting you again at our beautiful property.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Good location. Nice beach.

Posted May 24, 2017
Pros: Location, beach and food.
Cons: The food in the Italian-fine dining restaurant was mediocre at best. There should be more umbrellas on the beach.
Location: Hotel was 15 minutes from the airport. Nice beach. We didn't leave the property.
Staff was very helpful and friendly. Facilities and room were clean. I really enjoyed the Jamaican food, beach and pool facilities.
Comment from Hotel Management
May 25, 2017 by Paula, Hotel Management
Thank you so much for spending your recent stay with, it was a pleasure to host you and your family. We are sorry we did not meet all expectations however delighted that the staff was helpful, friendly and our facilities to your liking. Happy you enjoyed the Jamaican food. We hope to host you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great for families and singles

Posted May 22, 2017
Pros: Most everything
Cons: Room decor.
Location: On it's own private beach, but close to town for activities.
The grounds are beautiful and location is great. This all inclusive hotel is well kept even if the rooms are sparsely decorated. The food is above average and offers a wide variety of different ethnic foods at the buffet. Each night is a different cuisine theme, but always has Jamaican favorites too. The jerk stand on the East side has great jerk pork, and the fresh juice bar is great. The drinks at all the bars were well made with plenty of alcohol. Of course Jamaican dark rum is always a main ingredient in the Drink of the Day. Try some Jamaican Rum Cream on the rocks, it's smooth and tasty. One of the main features of the hotel is the water park. Of course it's and attraction for kids but it's great for adults too with its pool bar and lazy river. The hotel has it's own bus for free transportation to local shopping. The West side of the hotel is the quiet side, so if you're looking for quiet request a room on the golf course side or beach front.
Comment from Hotel Management
May 24, 2017 by John Miles, Hotel Management
Hi Steve, thank you for staying with us your home away from home and for sharing your wonderful review. We are glad that you had a wonderful visit and look forward to the pleasure of serving you again someday soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great family vacation!

Posted May 22, 2017
My husband and I have been to Jamaica many times over the past 15 years, usually to adults-only resorts. This was our first trip to Jamaica with our five-year-old son. The Hilton Rose Hall Resort met our needs and exceeded our expectations. One of the best things about the resort is its proximity to the airport, a welcome 20-minute ride after a long flight. It is very kid-friendly, with water slides, a lazy river, and a game room great for rainy days. The food was good, with plenty of options for children. We especially enjoyed Moonstone, with pizza for lunch and pasta for dinner. A nice coffee/internet bar with pastries in the hotel lobby and a juice bar on the beach were both pleasant surprises. Just about every member of the staff was friendly and helpful. The beach was less than spectacular. We had a lot of rain during our stay, so lots of seaweed and churned water -- not the clear turquoise we were hoping to see. The pools more than made up for the lackluster beach. We did not eat at any of the reservation-only restaurants, so I can't comment on them. We also didn't make use of the drop-off kids club, but other familes said it was great. Our room was very comfortable. I wish there had been a sitting area, but we had two very comfortable beds and a lovely balcony. The mosquitoes are ferocious, so be prepared. All in all, I would especially recommend the resort to families with children, but it's also a great place for just about anyone wanting to relax.
Comment from Hotel Management
May 25, 2017 by Paula, Hotel Management
Thank you for choosing our beautiful resort and for taking the time to share your experience. We are pleased to hear you found the overall offerings and service to your liking. Our staff aim to ensure all our guest are satisfied as we love to know you will be back based on our positive delivery of service. We await welcoming you back to our beautiful resort in the not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Overall, we had a fun time. It is important to note that kicks off the rainy season, so some days were washouts but others just had a passing storm. We managed to enjoy a good amount of sunshine, but could have enjoyed even more. Definitely make reservations at Three Palms - excellent cuisine!
Comment from Hotel Management
May 21, 2017 by Hilton RoseHall, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team. We are elated to hear that you enjoyed your vacation with us and the services offered by our associates. Looking forward to seeing you next year. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

On the beach!

Posted May 19, 2017
Pros: The cleanliness, service, food, proximity to the beach, variety of restaurants
Location: We took a tour to Negril which was a little bit of a ride but was a great day! Transportation was available & convenient
The beach & the palm trees were beautiful! The ocean view from the room was amazing! The food was delicious! The omelette chef in the morning was fantastic! All of the staff were great especially Kerry-Ann & Adrienne
Comment from Hotel Management
May 20, 2017 by chrisann, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

GORGEOUS WITH GREAT FOOD & STAFF

Posted May 19, 2017
Pros: The property, pool, beach, food, room size, and hotel staff.
Cons: The bathrooms could be a little bigger in the rooms.
This hotel was stunning, private beach, numerous bars and restaurants, amazing food and views. The golf course and property grounds are lush and they have live local talented entertainment every night. Really did not need to leave the property, but we did for excursion and could not wait to return to the hotel. The hotel staff was exceptional - from Royan at welcoming, Kenrick at Check-In, Mr. Livingston at the main restaurant, to Shari-Jo at concierge... they all made reserving cabanas, or spa treatments, dinner reservations, and our entire stay easy breezy. The included beach toys were amazing, we went parasailing and that was a lot of fun.
Comment from Hotel Management
May 20, 2017 by Chrisann, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,