Posted Feb 16, 2017
Most of the staff was especially friendly. However the gift shop and front desk staff were not the most pleasant to deal with.
Cool place honestly. The only complaint i have is the beach. It's super small. Not really anywhere to explore. Pretty cool amenities (nice gym, hammocks, coffee bar *when working, free sail boats *little ones, paddle boards, water sports). Designated smoking areas are quite small and there are only 2.
Nice room outside of the fact that the couches and chairs within smelled like must/mold. Horrible smell, otherwise very comfortable bed.
This was a joke. there are only 3 formal restaurants. First of all it's Jamaica, so i didn't bring a pair of long anything. I try to go to Platinum (one of the formal rests.) and i'm told that i cannot eat there because i am wearing shorts. Mind you they are nice golf/khaki slacks. I asked would sweat pants suffice and was told yes as long as they are pants. We could not even get in the Japanese restaurant; we tried to book as soon as we arrived but it was unavailable the entire length of our stay. So that left the Italian rest, which we ate everynight. (outside of the night we had pizza). Italian place was pretty solid, although a roach did crawl out of the bread that was served on one of the nights. Extremely understaffed. 2 of the nights there was a line 50 or so people long to eat.
Pizza was great, american grill was great.
Wasn't a bad place, but i won't be back.
Comment from Hotel Management
Feb 18, 2017 by Velona W., Hotel Management
Thank you for taking the time to share your feedback.
We appreciate your commendations and note your concerns and offer our apologies for any inconvenience or discomfort caused while utilizing our facilities.
Please be assured that the issues are being addressed.
It was a privilege to have been of service, and we wish you the best for the future.