Ratings based on 1,350 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Awesome resort!

Posted Apr 21, 2017
Just completed a 6 day stay at Jewel Dunn River Resort and Spa. At checking we were seated and offers a cool towel and the welcome drink of the day (Jamaica Jam...think rum cranberry concoction). Filled out a short form and off to the room. Never once had to fight for pool or beach chairs. There was never a line at any restaurant. The staff could not have been friendlier. A special shout out to Maurice (grounds crew) for being so sweet to my wife and providing her with food for the fish and turtles! The grounds were immaculately kept ..in fact they were completing repairs unobtrusively while we were there. The resort was athe full capicity and felt as mellow and restful as can be. We will be back!
Comment from Hotel Management
Apr 22, 2017 by Velona W., Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Hotel was very clean

Posted Apr 20, 2017
I just got back today and I'm already planning my next vacation back. I stayed at this resort by myself while my friends stayed next at the Riu. The hotel staff treats you like royalty from the time you arrive until the time you leave. The food is amazing and the drinks are awesome as well. I would recommend this hotel to anyone who wants to relax, be stress, kids free, and not have to worry about partying so much every day/night. It does cater to couples more, but I still had an amazing time by myself.
Comment from Hotel Management
Apr 21, 2017 by Velona W., Hotel Management
Dear Guest: Thank you for spending your well-earned vacation with us and taking the time to share your feedback. Thank you also for the great review. We are happy that you had a wonderful time and look forward to seeing you again someday soon. Best regards
3 out of 5
by A verified traveler from reid

not close to five ⭐️ hotel

Posted Apr 19, 2017
Didn't enjoy the room without the bar not advertised that it's extra to have included in the room😤 Food in the buffet minimum selection could taste a million times better
Comment from Hotel Management
Apr 19, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for visiting our resort and sharing your feedback. Your concerns have been duly noted. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Apr 16, 2017
I had the best time at this resort! Hotel was very clean and staff was helpful and kind. I will definitely visit again and suggest you do so as well.
Comment from Hotel Management
Apr 18, 2017 by Velona W., Hotel Management
Dear Guests: Thank you so very much for making our resort your destination of choice and taking the time to share your feedback. We are very glad that you had a wonderful visit and look forward to the pleasure of welcoming you back someday soon. Best regards
3 out of 5
by A verified traveler from T

Close to the activities

Posted Apr 16, 2017
There's always room for improvement but I don't think I will book in the future. Majority of the staff was very nice but house keeping was a little hard to reach so I had to go to the front desk. This place is mostly for the older crowds (40+) not so much for 30 under. I do like the convienient of it being close to majority of the activities but there's not much to do in the hotel. I did see a couple of bugs in my room. Everything seems a little out dated and old. I felt a little uncomfortable and unsafe here.
Comment from Hotel Management
Apr 18, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for visiting our resort and sharing you feedback with us. Your concerns have been duly noted and we do apologize for any inconvenience or aspect of our facilities that made you feel unsafe or uncomfortable. Our hotel caters to all adults (18 upwards) and there are lots of activities for all who wish to participate. It was our privilege to have been your hosts and wish you the best for the future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great resort on the beach!

Posted Apr 14, 2017
First time in Jamaica and we had a great time. The ride from the airport was long, but resort was worth it. If we could change anything, it would be more entertainment at night - outside of Club Bling. Happy hour at night would attract a lot of people and would be a ton of fun! Food was good, lots of choices, hibachi restaurant was amazing! Pizza was good as were the burgers and fries at outside grill. Irie was awesome too, they had great blended iced coffee drinks. Truly something for everyone.
Comment from Hotel Management
Apr 15, 2017 by Velona W., Hotel Management
Dear Guest, Thank you for visiting our resort and taking the time to share your feedback. Your commendations are appreciated; as well, we note your suggestion. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Nice hotel, staff, clean room, mediocre buffet

Posted Apr 14, 2017
I am picky when it comes to hotels and like them relatively updated. This was updated in the room, the staff was very friendly and the beach was very nice but not very large. When we went there weren't very many ppl in the hotel but I'd imagine if the hotel was pretty booked the beach would not have much room for ppl to relax on it. Not much sand for seating. The buffet was really mediocre. Not many choices even for someone who does eat everything. I don't eat certain meats but was able to find enough to fill me but it wasn't great. There also was very little Jamaican food which I thought was lame bc obviously I'd want to try it. They have smaller little places you can eat which helped bc I ate a lot of pizza. There are 3 restaurants but they're closed depending on the day... the buffet is always open though. They also played he music super low which was lame and you could only hear it if you were next to the pool, so it felt too quiet and boring at times. There's a place that you can book tours but I feel like they were extremely vague abt what you would be doing on the excursion tour and I was disappointed with one because it was described differently from what it was and if you don't ask questions then you're just told it's fun and you'll have a great time. Other than the mediocre food... it's a nice hotel that's not too big which is nice because it's easier to navigate, it was clean and the staff was friendly.
Comment from Hotel Management
Apr 15, 2017 by Velona W., Hotel Management
Dear Guest, Thank you for the great review of our hotel! We appreciate your commendations and have noted your concerns. We also offer our apologies for any inconvenience caused you during your recent visit to our resort. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Small Resort but very good experience

Posted Apr 11, 2017
Pros: Breakfast at the Coral Café was good and Lamb at the Italian Restaurant was scrumptious. The Pizza bar was great. Nice staff. Comfy, small hotel.
Cons: Hotel needs to treat for Ants. Alcoholic beverages were tasty but a bit too sweet. More fresh items would have been ideal instead of so much puree.
Location: Excursions are near by so that was awesome. Beach is truly very small so don't expect to frolick too far. Scotchies restaurant was near and great.
Nice hotel, food and Staff- I'd return! Coral Café had great breakfast. Italian Restaurant had great lamb. Japanese Restaurant was entertaining and the food was good and plentiful. Pizza Bar was good. The Jerk Chicken/Pork at the outside cafe was very good. I was least impressed by Platinum Restaurant. Most staff was very friendly; there were a few that were not but that's to be expected. Don't expect them to overdo it; these are laid back islanders. Let's be realistic. The night time entertainment was nice. The young staff did a tribute to their ancestral dances and I enjoyed that tremendously. I also and participated in the Karaoke. Yes, there is music by the pool and yes it can be loud. If you don't want to hear it, you probably should stay home. I'm just saying. There were a few ants in our hotel after we left food and drinks lying around. Our bad. If you don't want that, don't bring food and drinks into your room. Simple. Because the resort is so small, you'll see the same people over and over. I did not mind this; this was my first time staying at such a small resort and I walked away with new friends that I will keep in touch with. The beach is tiny, very true. But there are two hot tubs and pools. That was good enough for me. The drinks are a bit too sweet and yes, it would be nice to have fresh pineapples and the such in the drinks. However, again, let's be realistic. This is a resort. In a nutshell, good food, nice staff, clean rooms. I'd definitely go back!
Comment from Hotel Management
Apr 11, 2017 by Velona W., Hotel Management
Dear Guests: Thank you so very much for making our resort your vacation destination and taking the time to share your feedback. Your commendations are greatly appreciated; as well, we note your concerns and do apologize for any inconvenience or discomfort caused you as a result of the issues mentioned. It was a privilege to have served you, and we look forward to the pleasure of your company again very soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

First time in Jamaica

Posted Apr 11, 2017
Great resort, all inclusive and friendly staff. Beach front , kayaking , paddle boarding n sailing. Great time and family friendly!
Comment from Hotel Management
Apr 11, 2017 by Velona W., Hotel Management
Dear Guests: Thank you so very much for the great review of our resort. It was a pleasure to have served you, and we look forward to seeing you again very soon. Best regards
4 out of 5
Recommended
for Couples
by A verified traveler from Iowa

Nice resort for couples if you want a small resort

Posted Apr 7, 2017
Pros: Size, well kept, friendly staff. Pool bartender (Garnet) was great... friendly, fun, entertaining. Nobody always with their hand out looking for tips
Cons: Poolside drink service. If they had 1/2 the people walking around selling massages sessions serving drinks instead, the service would be great.
Location: Location is kind of a pain, in that it's a couple of hour bus ride from Montego Bay Airport. It's only 5 minutes from Dunns River Falls.
Resort is a very small resort (a positive for us). Never had to search for a beach or pool chair. Relatively quiet. If you just want to hang at a beach or pool, nice little resort. Food is average to good depending on restaurant. Probably the biggest disappointment is that there is very little poolside service. One woman walked around and spent far more time picking up empties than asking people if they wanted a drink. Most of us walked (or swam) to the bar to get refills. Resort advertised a server walking around in the pool taking drink orders. A man did walk through the pool once in each of two days with a plate of fresh fruit, but not taking drink orders. One pool is popular, has music and some activities, and another pool, very quiet and subdued. Resort is very well kept, and a 30 second walk to everything.
Comment from Hotel Management
Apr 22, 2017 by Velona W., Hotel Management
Dear Guests: Thank you for visiting our resort and taking the time to share your feedback. Your commendations are appreciated; as well, we note your concerns. Please do come back to visit with us again, as it was a privilege to have been your hosts. Best regards