Hotel was good once we got there
Posted Mar 24, 2017
We found out when we arrived at the airport that they had oversold the Jewel Dunns River Resort for the first night of our stay. They sent us to a sister property for the first night and then did not transport us to JDR until the next afternoon. Once we arrived, there was no apology or concern for any of our inconvenience. Only when my husband went down to let them know that our A/C wasn't working, he also mentioned that our vacation had not started off well. They offered $100 room credit for our troubles, which was nice except that we found out later from another couple (who were also bumped_ that they were pretty demanding and received a couples massage valued at $190. I guess my husband should have been more demanding. We did meet two other couples who were bumped that first night who all booked through Expedia- coincidence??
Once we were able to get settled and finally start relaxing, the resort was great. Plenty of chairs available at both the beach and pool. Staff members constantly circulating, clearing empty cups, and maintaining grounds. Spa staff were walking around trying to drum up business, but they weren't too pushy. Music by the main pool was probably too loud, but for the crew in that pool, they all sounded like they were having a great time. Food was OK- pretty American with a few Caribbean flavors.
All in all, it was a great trip. If we return to Jamaica, we would consider staying there again...if we knew that the resort was not overbooked.
Comment from Hotel Management
Mar 27, 2017 by Velona W., Hotel Management
Thank you for giving us to opportunity to be of service and taking the time to share your feedback.
Your commendations are appreciated; as well, we note your concerns and offer our apologies for any inconvenience caused you while utilizing our facilities.
It was a privilege to have been your hosts, and we hope to welcome you back someday.